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Online Lifeline. Susan Roberts. The students?. Survey results: what do they want?. Insync survey 14 June – 3 July 2011 6,725 emails sent out 558 (8%) completed
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Online Lifeline Susan Roberts
Survey results: what do they want? • Insync survey 14 June – 3 July 2011 • 6,725 emails sent out • 558 (8%) completed • Questions : demographic, 25 statements on library issues, questions on satisfaction and information seeking behaviour, and open ended written comments about the library.
What clients believe is important to them • Easy ACCESS to library resources and services ONLINE (including Internet connections) • Online resources (databases, ejournals, ebooks, ‘Subject Materials Online’) that meet learning and research needs • Easy “Search the Library catalogue” • Online enquiry services (reference/subject searching, how to do citations) • Library staff to provide accurate answers
Verbatim comments An interesting one… “to be able to lock in databases for a unit would be great. to have prompts in the menu, maybe circular through the units, different every couple of weeks, with novel ways of accessing info for that unit would be good. lending nano robots (course specific) that could be swallowed and while borrowed reactivate necessary brain structures for optimum results...slaying smart MIT graduates for example.” (HED Undergraduate, Bachelor of Behavioural Studies (Psychology),NSW, age group 51-60, full time employed, 1styear of study)
Is it worth it? Are we a Lifeline? Suggestions for improvements included: • visual site map would help • easy access to prescribed articles/texts as full text such as eBooks and to be downloadable • online databases – ‘tricky’ to use • tagging and recording searches for subsequent use • when searching for articles followed the links onto the sites which asked payments for articles • OUA specific online tutorials, emails which will make ONLINE experience more relevant to OUA students.
Creating relationships • Welcoming letter • Website • Academics • Customised library tutorials in Blackboard • Library tab in Blackboard • Ask the Librarian discussion thread • Library Quiz • Embedded
Information Methods • Responsible for week 3 content • 30 question library quiz (5%) • Discussion thread (of course) • Elluminate session http://ilearn.swin.edu.au/
Feedback from THAT session • Jonni :this is an awesome tutorial, feeling exteremly confident • Thankyou... most informative • Kellie:Feeling like I at least have the right idea if not the right format • Chantale:thankyou • Mark : Moderator....you have made a friend • BenC: Thx very much • Michelle #2: Thank you - a great help • Scott :All good... thanks everyone for a great session... enjoy this visual format using Eluminates!! • Robert :good night great session thanks
More about feedback How do we know if we’re effective? • Vocal minority • Use of mail delivery of books service • Emails, phone calls, discussion thread activity, survey results…. • Some surprises: http://www.questia.com/ • Requests from academic staff
Swinburne Online • Newly launched • Joint venture with SEEK.com • Using the Carpe Diem process to prepare the units for online learners
And that’s not all But it’s enough for now.