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MCIS Support Service

This document summarizes the MCIS Support User Group (SUG) meeting held on October 6, 2009, with Programme Manager Ross McCarron and Service Delivery Manager Laura Verrecchia. Key agenda items included a summary of 58 new incidents raised, progress updates since the last SUG, and the forward release schedule. Discussions highlighted irregularity enhancements in release v2.3.4, ongoing MI deployments, and additional requirements yet to be prioritized. Valuable service feedback and incident trends were also examined to enhance user experience and system optimization.

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MCIS Support Service

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  1. MCIS Support Service MCIS SUG Meeting, 06 October 2009 Ross McCarron – Programme ManagerLaura Verrecchia – Service Delivery Manager

  2. Agenda • Incident summary • Progress since last SUG • Forward release schedule • Service feedback…

  3. Incident Summary • 58 new Incidents raised since last SUG • 4 RDA raised incidents resolved outwith Service Levels • Summary of incidents types relate to: • Aggregate claim XML submission issues • General queries in relation to usage of MCIS and Cognos • Data manipulation to claims and re-profiling project dates

  4. Progress Since Last SUG • Release v2.3.4 (Irregularity and Clawback Enhancements) • MI Deployments • Further Payment Interface Testing (EEDA) • R3 Declarations development underway

  5. Forward Release Schedule

  6. Additional Requirements • Additional requirements identified but yet to be prioritised • Revision to claim expenditure to support public and private funding • Revision to support Major projects (core user upload and amendment of N+2 target/profile) • Revision to support CA 5% checks • Maintenance of programme details

  7. Service Feedback…

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