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Best practice injury management – how to show ‘ em you mean business!

Best practice injury management – how to show ‘ em you mean business!. Brett Solomon Trent Forno 19 March 2013. Best practice injury management – how to show ‘ em you mean business!. One type of ‘injury management’ experience A different perspective Which makes more business sense?.

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Best practice injury management – how to show ‘ em you mean business!

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  1. Best practice injury management – how to show ‘em you mean business! Brett Solomon Trent Forno 19 March 2013

  2. Best practice injury management – how to show ‘em you mean business! • One type of ‘injury management’ experience • A different perspective • Which makes more business sense?

  3. Best practice injury management – how to show ‘em you mean business! • One type of ‘injury management’ experience ...

  4. Best practice injury management – how to show ‘em you mean business!

  5. Best practice injury management – how to show ‘em you mean business! • A different perspective ... • Like sport, you must:

  6. Injury management rule book • Must provide suitable duties • Must pay compensation (weekly benefits and medical expenses) • Must not dismiss within 12 months of injury (solely or mainly because of the injury) • Must have the worker assessed for permanent impairment if they request • Must treat the worker’s information with sensitivity and confidentiality

  7. Injury management rule book • Must not use a workers’ compensation document for a purpose related to employment • Must not dismiss worker while on a ‘temporary absence from work due to injury’ • Must afford the worker equal opportunity and not unlawfully discriminate • Must not take ‘adverse action’ against the injured worker

  8. Injury management rule book • Must not unfairly dismiss the worker • Must comply with pre-court procedures if a Notice of Claim is brought • Must pay damages where settlement or judgment in worker’s favour • Must comply with conditions of licence if self-insured

  9. Best practice injury management – how to show ‘em you mean business! • What can happen if you don’t play by the rules ...

  10. Best practice injury management – how to show ‘em you mean business! • However ... just like sport, rules shouldn’t stop you from positiveendeavour!

  11. Best practice injury management – how to show ‘em you mean business! • So how should you pursue positive endeavour within the rules? • Engage with the worker in the injury management process ASAP • Remember, “every day counts – must have a sense of urgency” (Therese Rein – Day 1) • Clearly state your intent – eg“My number one goal is to help get you safely back to work” • Remember, “work really matters to people” (Therese Rein – Day 1)

  12. Best practice injury management – how to show ‘em you mean business! • Don’t let the worker think you’re trying to screw them over – they’ll immediately disengage! • Actively involve stakeholders at all levels (Dr Christine Randall – Day 1) • High level risk meetings with senior site management focussed on an integrated solution (Steve de Kruijff – Day 1) • Focus on achieving outcomes rather than on claims management (Dr Christine Randall – Day 1)

  13. Best practice injury management – how to show ‘em you mean business! • Be flexible and open-minded ...

  14. Best practice injury management – how to show ‘em you mean business! • Be open and honest with the worker – let them know where things stand • Update the worker on progress – eg a need to change the rehab goal • Try and understand where the worker is coming from with their rehab – their fears, aspirations etc • Tap into positive worker’s energy; explore their fields of fascination (Therese Rein – Day 1)

  15. Best practice injury management – how to show ‘em you mean business! • Avoid pre-judging the worker based on unsubstantiated views about their credibility • Remember, secondary gain is very rarely the worker’s motivation • Don’t allow yourself to get too frustrated! Hang in there and stay focused • Be decisive - difficult discussions don’t become any less difficult through procrastination

  16. Best practice injury management – how to show ‘em you mean business! • Surround yourself with like-minded people – doctors, physios, investigators and yes, even lawyers! • Multidisciplinary intervention one of the features of a successful IM system (Dr Christine Randall – Day 1) • Be emotionally intelligent ... or at least try to be!

  17. Best practice injury management – how to show ‘em you mean business! • Above all else ... act at all times in good faith and in a non-adversarial way

  18. Best practice injury management – how to show ‘em you mean business! • Why it all makes good business sense • Goodwill • Loyalty • Reputation • Productivity • Cost savings • Coz it feels right!

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