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Dawn Baxendale Corporate Director Havant Borough Council

Dawn Baxendale Corporate Director Havant Borough Council. The Challenges. Transformational Government Programme ‘Gershon’ efficiencies and shared services agenda LAAs and LPSAs White Paper : ‘Strong & Prosperous Communities’ Environment, Climate Change and Sustainability

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Dawn Baxendale Corporate Director Havant Borough Council

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  1. Dawn Baxendale Corporate Director Havant Borough Council

  2. The Challenges • Transformational Government Programme • ‘Gershon’ efficiencies and shared services agenda • LAAs and LPSAs • White Paper : ‘Strong & Prosperous Communities’ • Environment, Climate Change and Sustainability • Civil Contingencies Act • Planning Reform and the Barker Review • Decent Homes and Temporary Accommodation • Cleaner, Greener, Safer – Liveability agenda • PCT reform and health ‘joined up services’ agenda • Etc, Etc …………… • RISING CUSTOMER EXPECTATIONS • LOWER SATISFACTION LEVELS

  3. Communication Matters • Key Aims of Communication • To ensure everyone understands the vision • To ensure the messages are well timed and add value • To make the messages relevant to different stakeholders • To be clear about next steps and actions • The Golden Thread – 2 way communication • Cabinet / Senior Management / Corporate Plan • 1-1’s / Team meetings / Newsletter – Celebrate Success • Appraisals / performance management / Business Plan • Customers & Partners

  4. Desired Outcomes • Providing the right information at the right time, first time - improved customer care • Innovation driven by business need, achieving sustainability • More efficientservices, costing less to deliver • Reduced operational and reputational risk • Ongoing value for money • A better skilled workforce encouraging more innovation...and... more savings… for reinvestment • DELIVERING COMMUNITY LEADERSHIP

  5. Results

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