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Speaker’s Profile: Mr. Francis Wong MBus, MNIA, FCPE, FHKIoD, FITA, FHKCS, MiProA, MHKIM. F.CIM Associate Director - FlexSystem Limited. The Overall picture:
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Speaker’s Profile: Mr. Francis Wong MBus, MNIA, FCPE, FHKIoD, FITA, FHKCS, MiProA, MHKIM. F.CIM Associate Director - FlexSystem Limited
The Overall picture: “Even in the US only about half of new employer firms survive 4 years or more and bankruptcies occur for nearly 60 per cent of the high-tech start-up companies. “ (source: Centre for International Trade and Technology (CITT), IIFT, India) In HK, according to statistics, 90% of the IT companies cannot survive more than 5 years. In HK’s economy, staff are mostly knowledge worker, as the education improves, a lot of university graduates and even postgraduates, with Master and/or Doctor degrees, in the workforce.
What we have achieved: FlexSystem is one of the key commercial solutions providers in Greater China Region/Asia Pacific and probably the largest one in HK. Since established 21 years ago, she has set to invest heavily on research and development, apply the latest technologies with rich business knowledge onto her commercial software. Today, the Group has proven her endless effort as a major developer in the application software market, with installations throughout the district. Our products include: Human Resource Management System, Financial Management System, ERP, workflow, Document Management System and Business Intelligent System (data warehouse, balance score and KPI analysis)
Long Establishment • First financial management software – FlexAccount launched at 1985, before we formally establish our Company in 1987 • Long term customer relationship - The first FlexAccount Client still keeps on using our system now • With our dedicated effort over the last two decades to develop, market and support business software, FlexSystem has successfully positioned as a well-known commercial software provider in the region • we are excited to see our products help to improve the clients management and operation efficiency, some of them grow rapidly after adopting our system to achieve their business process reengineering • we have also accumulate much domain knowledge and in return help clients further
Corporate Expansion • In our corporate development, we have expanded from only 10 people when business started to the present 200+ staff in HK and overall 300+ staff worldwide. • We have been listed in HK Stock Exchange since 2000. • In order to better committed to serve our clients and to cope with the future expansions, we have purchased our existing office of 30,000 sq. ft. in 2006 using HKD 20M. • Hong Kong is our Head Office, with 8 regional offices – Shanghai, Beijing, Guangzhou, Shenzhen, Taipei, Macau, Singapore and Malaysia. Most of our offices are both sales and R&D centre
Broad Client Base • Installations and clients throughout Asia and other part of the world are using our products, from Japan to Africa • About 25% of the listed companies in Hong Kong • Client range from different industries, such as NPO, Government, educational institution, banking and finance, property development, distribution, manufacturing, logistics, media, multi-business enterprise etc..
World Wide Installation • Over 30 Countries, 150 Cities
Reputable Client List • Banking & Finance • Bank of China • CITIC Ka Wah Bank Ltd 中信嘉華 • Dah Sing Insurance Agency Ltd • Bank of East Asia • Computer / Electronics • Automated Systems Holdings Ltd • Hewlett-Packard HK SAR Ltd • Canon Electronic Business Machine (HK) Co Ltd • Matsushita Electronic Components Co Ltd • NEC Electronics HK Ltd • Vanda Computer & Equipment Co Ltd • Wong’s Electronics Co Ltd • Architects / Construction • Dickson Construction Co Ltd • Hip Hing Construction Co Ltd • Manusell Consultant Asia Ltd • New World TMT Ltd • Entertainment • Billybala iGame Ltd • Burlingame International Co Ltd • Emperor Entertainment Group Ltd 英皇娛樂 • Ocean Park Corporation • TVE Int’l Ltd • TVB.com Ltd • Enterprise • Beijing Enterprise Holdings Ltd 北京控股 • China Resources Enterprise Ltd 華潤創業 • China Foods Holdings Ltd 中國食品發展 • Denway Motors Ltd 駿威投資 • Emperor International Holdings Ltd • First Pacific Co Ltd 第一太平 • Founder (HK) Ltd 方正香港 • Golden Resources Dev Int’l Ltd 金源米業 • Hing Kong Holdings Ltd 興港集團 • Jiangxi Copper Co Ltd 江西銅業股份 • Shonggang Concord Technology Holdings Ltd • 首長科技集團 • South China Holdings Ltd 南華集團 • Shum Yip Holdings Co Ltd 深業控股 • Tianjin Development Holdings Ltd 天津發展控股
Reputable Client List • Education • Diocesan Boys’ School • St. Paul’s Co-educational College • Garment & Textile • Baleno Kingdom Ltd • Bossini Clothing Ltd • Crystal Knitters Ltd • Triumph International Overseas Ltd • Government & NPO • HK Red Cross Blood Transfusion Services • The Hong Kong Chinese Orchestra Ltd • The Hong Kong Council of Social Service • Hong Kong Arts Center • Hong Kong Arts Development Council • Hong Kong Arts Festival Society • Hong Kong Badminton Association Ltd • Mandatory Provident Fund Authority • The Family Planning Association of HK • The Holy Carpenter Church Community • Center • Industrial Metal & Machinery • CASIL Telecommunications Holdings Ltd • Cosmo Machinery Enterprises Ltd • Toyota Motor (China) Ltd • Wartsila NSD China Ltd • Manufacturing • MYER Jewelry Manufacturer Ltd • Tomei Group • Media & Telecommunication • 3togo.com Ltd • Centro Digital Pictures Ltd • Grandtel Communications Ltd • HK Commercial Newspapers Co Ltd • HK Daily News Group • In Express-Sisters Group Ltd • Ming Pao Holding Ltd • WorldCom Asia Pacific ltd • People Telephone Co Ltd
Reputable Client List • Printing • C&C Joint Printing Co (HK) Ltd • Dai Nippon Printing Co (HK) Ltd • Hung Hing Printings Group Ltd • Toppan Printing Co (HK) Ltd • Public Utilities & Services • CLP Power • New World First Bus Service Ltd • New World First Ferry Service Ltd • Property • First Pacific Davis Ltd • Henderson Land Development Co Ltd • Sun Hung Kai Real Estate Agency Ltd • Hong Kwok Land Investment Co Ltd • Retail & Distribution • Hong Kong Jewellery Co Ltd • Jusco Store (HK) Ltd • New World Department Stores Ltd • GUCCI • Hung Fook Tong • Shipping, Flight & Logistics • China National Aviation Co Ltd • Fritz Transportation International HK Ltd • Hong Kong Air Cargo Terminals Ltd • Hutchison Delta Ports Ltd • P & O Asia • Shun Tak Holdings Ltd • Trading • Amershan Far East Trading Ltd • Audio Supplies Company • British American Tobacco China Ltd • Fila Sport (HK) Ltd • Heineken HK Ltd • Rockapetta Holdings Ltd
Our Product Direction: • We build software for users and help to off load the work of IT staff, so that they can do higher level management work, such as data authorization and network security
Question: • How can we achieve it in 21 years? • What are the winning factors in HR aspects?
Traditional Thoughts: • HR is a cost centre, lowering the cost of it is the only key to manage • HR is a hiring and payroll department and does not affect the success or failure of a company • Corporate Slimming (layoff) is the vital step to cut cost • Staffs are expenses and not assets
Our Views: • Unless the management decided to close the business, daily operations still have to be done • Financial crisis and economic downturn will not decrease the workload of HR department, instead, procedures to layoff, keeping morale, and may even changing of business process will increase the workload of HR • If you put your staff in right position and environment, they are assets and not expenses • Staff will not have any satisfaction from routine work, automation may shift the staff to do higher level job with challenges and satisfactions, then staff are better maintained
Our Suggested HR Winning Factors : • No causal layoff • in the past few economic downturns, such as the financial crisis in 1997 or SARS, we suffered 200 staff X $20,000 = $4M each month for 6 months (standard sales cycle), but we do not layoff any staff. • Programmers shift from clients’ customization to product development • marketing staff carry out information search, plan for new marketing plan, phone calls to potential and existing clients, study competitors’ past activities, examine international major players strategies. Plan for new products..
Our Suggested HR Winning Factors : • Highly performance related packages and no office politics, major compare your own performance’s improvement and not compare against other staff
Our Suggested HR Winning Factors : • Maintain highly efficient HR department • Administration are highly automated by iHCMS (i-Human Capital Management System) developed by our subsidiary i-Global Solutions Let’s see the system overview
i-HCMS The Web-basedHuman Capital Management System
