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Super Users Group

Super Users Group . Information Systems and Computing FY ‘11 October 11, 2010. Today: Not Changing Overnight but…. Economy is transitioning from recession to recovery Pressures range from cost-efficiencies to greater productivity/value

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Super Users Group

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  1. Super Users Group Information Systems and Computing FY ‘11 October 11, 2010

  2. Today: Not Changing Overnight but… • Economy is transitioning from recession to recovery • Pressures range from cost-efficiencies to greater productivity/value • Technologies are transitioning from “owner” operated solutions to “services” • Virtualization, hosting, cloud • Despite soft job market, still finding it difficult to find qualified IT candidates

  3. Past Year – ISC Sampling • Identify and Implement opportunities for savings and cost containment • Result of cumulative impact of numerous N&T initiatives reduced costs additional 2% over 17% reduction in FY’09 • Accelerated conversion to VOIP saves approximately 15% • Environment Sustainability • Green IT web site enhancements • Moved from printed faculty/staff directory to online and eliminated 2.9 million printed pages • Streamlined PennKey process by delivering 8,000 letters by Email rather than U.S. Mail • Facilitate University goals including: • Direct Lending Project

  4. Past Year – ISC Sampling • Local and Global engagement was enhanced by: • MAGPI’s leadership in obtaining a $99.6M grant for Keystone Initiative for Network Based Education and Research (KINBER) to support construction and management of robust, statewide broadband network

  5. Some ISC Perspectives • 40% of IT staff in central organization; 60% in schools and centers • 55,000 billable IP addresses • 3,000 users of Penn Marketplace and financial systems • 1,000,000 monthly transactions (peak) from students using web-based, self-service • 2,000+ users of Data Warehouse • Portfolio examples: • Mainframe, Unix, Linux, NT environments, ADABAS and Oracle, tiered, web-based architectures • Web-based, self service, including student and employee portals • Mix of in-house and package software • Broad-based, structural approach to planning and delivery (PMAP) heavy emphasis on user/client participation and communications, IT principles and architectures, cost/benefit based investments, TCO, SLAs and more…

  6. FY 2011 Funding (Budget) General Fees include Penn Video Network and funds from the Provost for central pool classrooms Other includes student and affiliate telecommunications charges, affiliate networking charges, and investment

  7. President, Provost, EVP Priorities Based on Penn Compact • Faculty Recruitment and Retention • Maintain and enhance the quality of our students • Sustain momentum on increasing access • Capital Campaign • Maintain research strength and enhance research compliance and commercialization efforts • Environmental Sustainability • Maintain services and programs that support and enhance communities and contribute to improvement of City and region • Promote Cross School collaboration • Create incremental resources/and cost savings through effective collaboration, innovation and business process optimization • Recruit, retain, develop and manage a highly talented, diverse workforce • Enhance the Quality of Experience for those who interact with the Penn Community • Plan and implement multi-year initiatives designed to achieve transformational changes • Adapt and manage an increased regulatory environment

  8. Some ISC Highlights & Current Initiatives • International Activities Support • U@Penn Tab • Global Activities Registry • Playbook Penn Guardian • Central Pool Classroom Lecture Capture • Penn In Touch Mobile • Cloud Pilot • PennWorks • Strengthening PennKey Project • Web Login, Shibboleth, Two Factor, LoA….. • Definition & Planning (NGSS) • University Data Center Feasibility Study • Data Warehouse Refresh

  9. And Tomorrow? • Google Wave / Cloud • Mobility • Optimize Multi-Sourcing • Carbon Footprint Management • Demand for “all things IT” • Research: Broadband Network, databases, Digital Libraries, Instrumentation, High Performance Computation • People and Training

  10. Appendix

  11. NETWORKING CENTRAL SUPPORT TELECOMM LOCAL SUPPORT Penn’s Structure for Computing Services • Desktop, mobile devices and relation to the network • Innovations specific to the school or center CORE ADMIN. SYSTEMS • Faculty • Student • Staff User SERVICES FOR LOCAL PROVIDERS CLASSROOM TECHNOLOGY UNIV.-WIDE STANDARDS, POLICIES, SUPPORTED PRODUCTS SECURITY AWARENESS, PREVENTION, RESPONSE Information Technology Organizations • Reflects Responsibility Center Management and emphasizes decentralized opportunity and rapid response • Each school and center has separate IT organizations • Balancing central with local • Leveraging local, locally • Leveraging central infrastructure and products for the common good • Collaboratively we work together to deliver service of the highest quality VIDEO

  12. President/Trustees Provost EVP Major Project Approval * ISC VP Administrative Systems Planning IT Roundtable Super User Group and Special Interest Groups Process Owners/Data Network Policy Committee Network Planning Task Force Stakeholders * Depending on funding, planning priorities set by process owners IT Governance • Informed and broad University governance and advising make sure our priorities are right Within Schools and Centers various internal governance models exist and inform their priorities

  13. Who Are We? • ISC’s MISSION, VISION AND VALUES provide a common framework, focus and culture • Our mission sets forth, in general terms, the broad intent of the organization • Technology leadership through collaboration for today’s solutions and tomorrow’s innovation • Our vision for ISC is a statement of what the organization wants to become • We embrace the challenge to deliver quality on demand • Our values are the operating principles that enable ISC to achieve overall goals and objectives • Customer service • Teamwork • Results orientation • Innovation/creativity

  14. HR & Administration – Denise Lay Finance & Planning – Gary Delson Communications – Shirley Ross Executive Assistant – Lanese Rogers Administrative Assistant - Doris Pate ISC Organization Information Systems & Computing Robin H. Beck Vice President, Information Systems & Computing • Intra-Organizational Workgroups • HARTS • Business Continuity Networking & Telecommunications Mike Palladino Technology Support Services Mark Aseltine Systems Engineering & Operations Ray Davis Administrative Information Technologies & ISC Communication Jeanne Curtis Administrative Systems Tools & Technologies Jim Choate Administrative Systems Project Office Marion Campbell Information Security Joshua Beeman Network Engineering & Services * Network Operations* Internet2 MAGPI Services * Infrastructure Projects & Planning * Telecommunications Classroom Technology Services * Client Services Group * LAN Technology Services * Support-on-Site Services * Technology Training Services Infrastructure Development * Support Services * Data Center Management * Facilities Management Communications Group * Data Administration * Quality Assurance * Resource Planning & Management * Support Services Major New Development * Administrative eLearning * Find out more: Penn Portal (Computing Resources Link) http://www.upenn.edu/computing/isc/home/about/units.html

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