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Ticket to Work Program Ticket Assignment Process

Ticket to Work Program Ticket Assignment Process

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Ticket to Work Program Ticket Assignment Process

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  1. Ticket to Work ProgramTicket Assignment Process Ticket to Work and Self-Sufficiency Program Technical Assistance and Support Center Toll free 866-949-3687, Fax 703-893-4149

  2. Useful Terms and Acronyms • EN – Employment Network • DUNS – Data Universal Numbering System Number • VR – Vocational Rehabilitation • SSA – Social Security Administration • WIPA – Work Incentive Planning and Assistance Program • TWP – Trial Work Period • TWL – Trial Work Level • TPR – Timely Progress Review • CDR – Continuing Disability Review • EIN – Employer Identification Number • IWP – Individual Work Plan • PII – Personally Identifiable Information • SGA – Substantial Gainful Activity • SSDI – Social Security Disability Insurance (Title II/T2) • SSI – Supplemental Security Income (Title XVI/T16) Ticket to Work and Self-Sufficiency Program Technical Assistance and Support Center Toll free 866-949-3687, Fax 703-893-4149

  3. Snapshot of Program Overview Ticket to Work and Self-Sufficiency Program Technical Assistance and Support Center Toll free 866-949-3687, Fax 703-893-4149

  4. MAXIMUS • Operations Support Manager and Ticket Program Data Operations Center Manager • Responsible for overseeing the administration/day-to-day operations of the Ticket to Work Program Ticket to Work and Self-Sufficiency Program Technical Assistance and Support Center Toll free 866-949-3687, Fax 703-893-4149

  5. MAXIMUS (con’t.) • EN Payments • Process payment requests • Technical Assistance and Support Center (TASC) • 1 (866) 949-3687 • Technical Assistance, Training, Outreach Ticket to Work and Self-Sufficiency Program Technical Assistance and Support Center Toll free 866-949-3687, Fax 703-893-4149

  6. BASS • Beneficiary Access and Support Services • 1 (866) 968-7842 • Provides information to beneficiaries and the general public about the Ticket to Work Program and how it works. BASS will also mail a list containing ENs and VRs approved to serve the zip code of the caller • Work Incentive Information and Referrals • Provide general benefits information • Provide work incentives information depending on ticket holder entitlement • Refer ticket holder to WIPA if they are working or they are planning on working Ticket to Work and Self-Sufficiency Program Technical Assistance and Support Center Toll free 866-949-3687, Fax 703-893-4149

  7. How to Get Started • Initial Assessment of Beneficiary • Benefits of Pre-screening survey • Ticket-holders interests • Ticket-holder needs • Desire to become self-sufficient • Previous work and earnings history • Skills and education • Helps EN obtain more information about the ticket-holder so EN can make an informed decision about accepting the ticket Ticket to Work and Self-Sufficiency Program Technical Assistance and Support Center Toll free 866-949-3687, Fax 703-893-4149

  8. How to Get Started (con’t.) • Check Ticket Assignability • Call MAXIMUS at 1-866-949-3687 • Have your DUNS available • 10 Tickets or more, please fax the names and SSNs to (703) 893-4149 • Terminology: • Assignable • Not Assignable • Assigned (EN) or “In-Use” (VR) • Not in Database Ticket to Work and Self-Sufficiency Program Technical Assistance and Support Center Toll free 866-949-3687, Fax 703-893-4149

  9. How to Get Started (con’t.) • Individual Work Plan (IWP) with 18-month prior earnings information • If ticket holder was previously with SVR and the case was closed successfully, no 18-month prior earnings information will be required however EN will need to indicate successful SVR closure on the IWP • Timely Progress Review Discussion • EN submits the signed IWP & prior earnings tool (if applicable) to MAXIMUS • Fax: (703) 893-4149, Attn: “IWP Processing” • Mail: Ticket-to-Work, P.O. Box 1433, Alexandria, VA, 22313 • MAXIMUS processes the IWP • Ticket assignment date is based on the signature date provided on the IWP • Ticket Confirmation Letter sent to EN and beneficiary Ticket to Work and Self-Sufficiency Program Technical Assistance and Support Center Toll free 866-949-3687, Fax 703-893-4149

  10. 18 Month Prior Earnings Worksheet Place an “X” for every month that the ticket holder had earnings at or above TWL. If any of the Milestones change to red, this will indicate that your EN is not eligible for that payment If the beneficiary had no earnings you may state that information in this blank space Indicates Milestone Eligibility Trial Work Level (TWL) Key Ticket to Work and Self-Sufficiency Program Technical Assistance and Support Center Toll free 866-949-3687, Fax 703-893-4149

  11. Timely Progress Reviews (TPR) • TPR is based on the Timely Progress Guidelines established by SSA under the New Regulations which were made effective July 2008 • SSA expects ticket holders to make progress toward self-supporting employment while their ticket is Assigned or In-Use SVR • SSA will conduct a review at the conclusion of every 12-month period of Ticket Use or assignment to determine the ticket holder’s progress towards self-supporting employment Ticket to Work and Self-Sufficiency Program Technical Assistance and Support Center Toll free 866-949-3687, Fax 703-893-4149

  12. TPR Maximus performs annual progress review Based on ticket anniversary month TPR 12 Month Review Earnings do not meet SSA guidelines Earnings meet SSA guidelines CDR Protection Maximus reviews TPR form Guidelines met Maximus sends Beneficiary TPR form to complete No response • CDR at regular schedule • Ticket remains assigned to Service Provider • Previous earnings may result in EN Payment Guidelines not met Request to Service Provider to reach out to Beneficiary TPR form completed

  13. TPR Guidelines- 1st Review Period After 12 months of Ticket Use Ticket to Work and Self-Sufficiency Program Technical Assistance and Support Center Toll free 866-949-3687, Fax 703-893-4149

  14. TPR Guidelines- 2nd Review Period 13-24 months of Ticket Use Ticket to Work and Self-Sufficiency Program Technical Assistance and Support Center Toll free 866-949-3687, Fax 703-893-4149

  15. Inactive Status • In-Use SVR beneficiaries may be excused from progress reviews by requesting inactive status and • Any beneficiary may place their ticket in inactive status if temporarily unable to make timely progress toward self-supporting employment during a progress certification period • Does not count toward time limitations for TPR • Provider cannot place ticket in inactive status • Ticket holder may continue to receive services from EN or SVR • Inactive Status does not affect EN Payment • Not excused from Medical Continuing Disability Reviews (CDR) while in inactive status • Beneficiary may submit written request for re-entry to In-Use status/In-Use SVR status once they meet the requirements Ticket to Work and Self-Sufficiency Program Technical Assistance and Support Center Toll free 866-949-3687, Fax 703-893-4149

  16. How to Unassign the Ticket • How to unassign a ticket: • Since the program is voluntary, the beneficiary, EN, or VR may unassign the Ticket at any time • To unassign a Ticket, the beneficiary, or EN, must send an unassignment request letter to MAXIMUS • Beneficiary cannot unassign their ticket from VR, VR must close case first and notify MAXIMUS Ticket to Work and Self-Sufficiency Program Technical Assistance and Support Center Toll free 866-949-3687, Fax 703-893-4149

  17. Personal Identifiable Information (PII) • At a minimum PII Includes: • Person’s name • Social Security Number • Social Security Benefit Data • Date of birth • Driver’s license or identification number • Alien registration number • Government passport number • Medical Information • Home Address • Only one single, individual PII element is permitted in e-mail communications Ticket to Work and Self-Sufficiency Program Technical Assistance and Support Center Toll free 866-949-3687, Fax 703-893-4149

  18. Contact Us MAXIMUS Ticket to Work Toll Free: 1-866-949-3687 TDD: 1-866-833-2967 www.yourtickettowork.com Mary Lynn ReVoir, Senior Acct Manager marylynnrevoir@maximus.com Ticket to Work and Self-Sufficiency Program Technical Assistance and Support Center Toll free 866-949-3687, Fax 703-893-4149

  19. Questions? Ticket to Work and Self-Sufficiency Program Technical Assistance and Support Center Toll free 866-949-3687, Fax 703-893-4149