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Ticket to Work Program

Ticket to Work Program. Ticket Assignment Request Process. This Training Should Help You. Save time in managing your cases Decrease the amount of Individual Work Plans (IWP) you need to send to OSM Better assess beneficiaries to determine if your organization is a good match for them

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Ticket to Work Program

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  1. Ticket to Work Program Ticket Assignment Request Process

  2. This Training Should Help You • Save time in managing your cases • Decrease the amount of Individual Work Plans (IWP) you need to send to OSM • Better assess beneficiaries to determine if your organization is a good match for them • More quickly assign tickets • Utilize resources to make running your business easier

  3. Course Objectives • Describe the requirements to use the Ticket Assignment Request (TAR) process • Describe the Ticket Assignment Request process • Demonstrate Secure Provider Portal functionality that applies to the ticket assignment process • Identify resources to aid you in the ticket assignment process

  4. Your ExpectationsTicket Assignment Process • What is the change to the ticket assignment process? • I’m a new EN, how do I assign a ticket? • How do I know if my organization is eligible to use the TAR process?

  5. Ticket Assignment Process Introduction

  6. Ticket to Work Program • Ticket assignment is evidence of the Social Security Administration’s agreement to pay an Employment Network (EN) when a beneficiary who has a Ticket assigned to that EN reaches certain earnings and income milestones. • Eligibility • Age 18 through 64 • Actively receiving Supplemental Security Income (SSI) or Social Security Disability Insurance (SSDI) benefits • Participation is completely voluntary.

  7. Beneficiary Choice • Decision to become financially independent • Services needed to meet employment goals • Employment Network • State Vocational Rehabilitation (VR) agency

  8. Ticket Assignment Process Flow Ticket Holder Beneficiary Access and Support Services (BASS)gives information aboutENs and their services. Ticket Holder chooses towork with an EN that meets his or herneeds and goals. Ticket Holder meetswith ENs to discussgoals and services.

  9. Ticket Assignment Process Flow Individual Work Plan (IWP) is retained by the EN Assess the matchbetween EN/VRand beneficiary EN completes theTicket AssignmentRequest (TAR) Complete intake tool & IWP GoodMatch? EN Eligiblefor TAR? YES NO SubmitTAR Not Appropriate Match? EN submits IWP to OSM for review Refer the beneficiary to other services The ticket will be assigned or not assigned.

  10. Meeting with the service provider Assessment: • Do the services you offer match the beneficiary’s needs? • Does the beneficiary have previous work history? • Is the beneficiary likely to make it to Trial Work Level (TWL) or Substantial Gainful Activity (SGA)? • Does the beneficiary desire to become financially independent? • What is the skill and education level of beneficiary? • Does the beneficiary have a history of prior earnings? Identify: • Limitations • Past employment issues • Strengths and competencies • Fears • Housing • Childcare • Medication • Transportation

  11. Progress Check 1 Which of the following criteria from an initial assessment of a beneficiary is necessary to determine a match between a beneficiary and a service provider? • Beneficiary’s family history • The job market in your area • Likelihood of the beneficiary reaching Trial Work Level (TWL) or Substantial Gainful Activity (SGA) • Minimum wage rate in your city

  12. EN and Beneficiary Relationship

  13. Match of Services to Needs Is there a good fit for the EN and beneficiary? No Yes

  14. Services do not match the Needs • Refer the beneficiary to BASS • Refer to another EN/State VR agency Back

  15. Complete an Individual Work Plan

  16. IndividualWork Plan - Develop and Retain

  17. Ticket Assignment Request Process Eligibility

  18. When a Ticket is Not Assigned • Why Ticket could not be assigned • Invalid Social Security Number (SSN) • Not in current pay status • Assigned with another provider • Notification • Letter in the mail • Email

  19. Terminology • Assignable • Not Assignable • Assigned (EN) • In-Use (VR)

  20. Ticket Successfully Assigned • Ticket Assignment Confirmation Letter • Ticket Status • Secure Provider Portal • IVR system

  21. The TAR Process EN completes theTicket AssignmentRequest (TAR) Complete Intake tool & Individual Work Plan (IWP) IWP is retainedwith the EN EN Eligiblefor TAR? YES NO SubmitTAR request EN submits IWP to OSM for review The ticket will be assigned or not assigned.

  22. Eligible for the Ticket Assignment Request (TAR) Process? No Yes

  23. Submit the IWP • Complete the IWP • Submit to OSM • Secure Provider Portal • Fax • U.S. postal service Back

  24. IWP Review Process • IWPs maintained with EN • Random IWP Review • Summary Report • Technical Assistance call • TAR process continues • Eligibility is revoked

  25. How to Submit a Ticket Assignment Request

  26. Ticket Assignment Request Continued

  27. Progress Check 2 Regardless of TAR eligibility, all service providers must keep their IWPs on file at their location ready for submittal upon request. True? False?

  28. Progress Check 3 If I am eligible for the TAR process I no longer need to submit my IWP to the OSM. True? False?

  29. Progress Check 4 Complete the following sentence “My organization may submit a ticket assignment request through the Secure Provider Portal _____________” • once we are eligible for TAR • before we develop an IWP • after suitability

  30. Resources for Success

  31. Resources for Success • Technical Assistance and Support Center, including: • Automated Ticket Assignability Information and Payment Help Desk • Toll Free: 1.866.949.ENVR (3687) • Option 1: Ticket Assignability IVR system • Other Options: Payment and Systems Help Desks • FAX: 703.893.4149 • TDD: 1.866.833.2967 • Secure Online Provider Portal • Complete Forms • View Reports • Upload and Download Documents • Check Ticket Assignability and Ticket History • www.yourtickettowork.comfor training and other resources

  32. Resources for Success continued • Monthly calls with Social Security and the Operations Support Manager • All EN Call – First Thursday • All VR Call – Second Tuesday • All EN Payments Call – Last Tuesday • More information at www.yourtickettowork.com

  33. Progress Check 5 Complete this sentence “A great resource for more information on this topic and others is____________” • www.yourtickettowork.com • Monthly EN calls • TASC helpline • All of the above

  34. Key Points • Described the requirements to use the Ticket Assignment Request (TAR) process • Described the Ticket Assignment Request process • Demonstrated Secure Provider Portal functionality that applies to the ticket assignment process • Identified Resources to aid you in the ticket assignment process

  35. Questions and Answers

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