KX-TVM50/200VM Integration with TDA system Chapter 5.0 VM Integration with TDA600 • Panasonic Communications Co., Ltd. • Office Network Company • Edition 1.0 16 Sep., 2005
General Chapter 5.0 VM Integration with TDA600 Cable Connection Preparation Quick Set-up Customize System Prompts System Back up & Update Subscriber Tutorial E-mail Integration Custom Service Personal Custom Service DID(DDI) Feature
Preparation on TDA600 and TVM TVM50 TVM200 Cable connection between TDA600 and TVM PBX Lowest port of VM group VM Group port Port 1 Port 7 Port 8 VM Lowest port TDA600 (TDA100/200) Connect lowest port for VM and lowest port of VM group for PBX (Signal on lowest port control call on all port)
Preparation on TDA600 side – 1/4 VM port setting - 1 TDA600 System Menu 1. Configuration 1. Slot EXT. card(VM connection) Port Property
Preparation on TDA600 side –2/4 VM port setting - 2 TDA600 Change port status to OUS(out of service)
Preparation on TDA600 side –3/4 VM port setting - 3 TDA600 1. Port status: OUS (out of service) 2. Change phone type to VM(DPT) 3. Assign VM Unit No. & VM Port No. 1 3 4. Return port status to INS (in service) 4 2
Preparation on TDA600 side –4/4 VM port setting - 4 TDA600 System Menu 3. Group Default floating number for VM group “500” 3-7. VM(DPT) Group 3-7-2. Unit Settings Floating Extension No.
Preparation on TVM side – 1/3 Initialize TVM system at 1st installation 1: ON 2: OFF 3: ON 4: OFF Switch position for initialization Mode Switch Power ON Wait …… (approx. 2 min.) If power is turn off at initializing or start up, system data area may be damaged in some cases. Confirm RUN indication blink 5 timescontinuously(Initialized) Power OFF Shutdown button Power Switch:OFF Preparing to stop OS(Linux) as same as PC 1: OFF 2: OFF 3: OFF 4: OFF Switch position for normal operation (set-up for installation) Mode Switch Power ON
Preparation on TVM side – 2/3 Start up VM PC maintenance console 2. Push “Connect” for starting set up Main Screen Start up Screen 1. OFFline status at start up
Preparation on TVM side – 3/3 Preparation of Quick Set up for TDA600(4 digits EXT. number) Initialize TVM system and reset all settings to the default values Main Screen Default of EXT. number length for TDA600 is 4 digits Change to 4 digits for System Manager Mailbox and Message Manager Mailbox number (Different digits cannot be mixed.) Maximum mailbox number TVM200: 1022 TVM50: 62
Quick Set up TVM50 TVM200 This feature allow you to create mailboxes for several extensions(including import EXT.name for each mailbox), automatically at once. This feature support you to set up the following basic parameters quickly and easily. System Security PBX Environment Mailbox Edit Port/Trunk Setting Time Setting
Quick Set up – 1/3 Install TVM System by automatic set up ( - Start ) Main Screen Utility Quick Set up Quick Set-up Screen Automatic Set up “default password”, “permission” …..
Quick Set up – 2/3 Install TVM System by automatic set up ( - Change Length of Extension number ) Quick Set-up Screen Default of EXT. number length for TDA600 is 4 digits Quick Set-up Screen Automatic Set up “PBX type”, “Integration method”, Make Mailbox, Import EXT.(Mailbox Owner) Name …..
Quick Set up – 3/3 Install TVM System by automatic set up ( - Complete ) Quick Set-up Screen Quick Set-up Screen Automatic Set up “transfer sequence”, “current time” …..
System Prompts Customization WAV file format IMA ADPCM codec 8 kHz, 4 bit, monaural TVM200: Max. 10 Languages can be stored as System Prompts TVM50: Max. 3 Languages can be stored as System Prompts Record prompt through a telephone or import WAV file System Guidance These languages are prepared in CD-ROM and/or web site Company Name Company Greetings English German French Italian Spanish Dutch Swedish Finish Greek Language Selection Menu On Hold Announcement Menu Custom Service Menu Group Names (Mailbox Group List and Extension Group) Names of callers (System Caller Name Announcement)
System Prompts Customization – 1/5 Customizing prompt to your country language and so on Utility Main Screen System Prompts Customization Utility Screen
System Prompts Customization – 2/5 Record prompt from EXT. phone 2 4 Utility Screen 3 Call EXT. Recording Screen 1 Double click Start recording 5 1. Select prompt No. that you want to modify. TEXT description of prompt 2. Select “Record from extension” Recording Screen 3. Enter EXT. number that you want to record. 4. Push “Connect” to call the EXT.(item 3) 5. Answer the call and start record by pushing button.
System Prompts Customization – 3/5 WAV file format IMA ADPCM codec 8 kHz, 4 bit, monaural Import WAV file for prompt • Select prompt No. that you want to modify. Utility Screen 2. Select “Import from recorded file” 3. Open PC folder and select WAV file. Double click 1 Recording Screen Select WAV File 2 3
System Prompts Customization – 4/5 Select System Prompts (How to make effective to use other guidance) System Parameters Parameters Utility Screen Prompt Setting Primary Language Main Screen If you want to use Selective Guidance(Language) PORT/TRUNK Service Service Group Call Service Day Mode Incoming Call Service Prompt Selective
System Prompts Customization – 5/5 Customizing other prompts Company Name, Company Greetings, Language Select Menu, Hold Announce Menu, Custom Service Menu can be record as same as System Guidance System Guidance Custom Service Menu Company Greetings Company Name Language Select Hold Announce …… Recording Screen
System Back up & Restore This feature allow the System Administrator to back up and restore the following data as individual files Program System Parameters System Prompts Mailbox Prompts Mailbox Messages This feature also allow the System Administrator to up-date System Program and DSP Program by restore function
System Back up Utility System Back up Make Back up Back up “Set up”, “prompt”, “message” …… Main Screen Mail Box Message Back up Back up Screen These message cannot be listed by PC directly Back up Status Screen
System Update Update Main Program, restore prompt, ……. Utility Main Screen Restore the back up data Restore Screen Select up-date program
Subscriber Tutorial When each subscriber accesses his mailbox for the first time, the VPS guides him to set up the mailbox with some Help messages. Simply by following the messages, you can set up these items: • Password • Owner’s Name • Personal Greetings (No Answer Greeting/Busy Greeting/After Hours Greeting) Note: The System Administrator or the System Manager must authorize this feature before it can be used.
Subscriber Tutorial – 1/2 Guidance by Voice Prompt Dial VM(500) + Password(1111: default) + # Subscriber Tutorial Subscriber Tutorial Welcome to the Panasonic Voice Mail System. This is the Subscriber Tutorial service. In this service, you can set your password, record your name and record your personal greetings before you use this system. You can hear a Help message before each setup Tutorial Top Menu Set Password You can set your password to a maximum of 16 digits. When you access your subscriber service, the system asks you to enter your password. We recommend you change password frequently for good security. Record Owner’s Name Please record your name. It is used in the following way. If you deliver your message to another mailbox owner by using message delivery feature, the message receiver will hear your message with your name when he receives the message English German French Italian Spanish Dutch Swedish Finish Greek Record Greetings When any caller leaves a message for your Mailbox, your Personal Greeting is played before the recording. There are three kinds of Personal Greetings A No Answer Greeting is played when you cannot answer a call.... Subscriber Service
Subscriber Tutorial – 2/2 128MB Guidance by VM Menu on LCD of DPT Dial VM(500) + Password(1111: default) + # Subscriber Tutorial Tutorial Menu Set Password Rec Owner Name Rec Personal Greetings EXIT ENTER VM Menu Data English German French Italian Spanish Dutch Swedish DVMLNG1 DVMLNG2 DVMLNG3 DVMLNG4 DVMLNG5 These VM Menu Data are prepared in CD-ROM and/or web site File Copy or upload NOTE: Restart PBX for reading VM Menu Data into memory
E-mail Integration This feature enable subscribers (including the message manager) to be notified by E-mail when they have new messages Subscribers can also have voice message attached to the E-mail notification Subject: Message Notification from VPS From: TVM200 <firstname.lastname@example.org> To: Hayashida <email@example.com> A voice message was left from 2001 at 10:38 on 13 September, of 8 seconds length. New:1, Old:1.
E-mail Integration – 1/5 Assign IP address for LAN port of TVM Utility Main Screen LAN Settings For using E-mail integration, LAN connection is necessary Because, TVM does not have dial-up setting for calling access point
E-mail Integration – 2/5 System Parameters Setting System Parameters Main Screen Parameters Tub E-mail address: Error message will be sent to this address. Recommend: Administrator’s E-mail address Change to Enable Assign SMTP(outgoing E-mail) server IP address
E-mail Integration – 3/5 E-mail Option in mail box setting Mailbox Settings Main Screen Select Mailbox Edit Mailbox Mailbox Screen E-mail address for the mail box owner Delete After Send: If error happen, the mail will be lost Transfer Voice File or not E-mail transfer schedule
E-mail Integration – 4/5 E-mail report Reports Main Screen E-mail Reports 2. Push View Report 1. Select E-mail reports 2. Push View Report 1. Select E-mail reports E-mail Report Error message will be returned to E-mail address that is assigned in System Parameters No retry against Error
E-mail Integration – 5/5 Error log Utility Main Screen Error by internal reason will be recorded on Error Trace System Trace Internal Trace Display Error Trace Internal Trace Option Screen Error Trace Screen
Custom Service Transfer to an Extension Mailbox Mailbox Group Operator FAX machine, …. This feature allow VM to perform different greeting & operation by date, day, time, password, Caller ID and DID(DDI) number Also, this feature allow caller to perform specific function by pressing dial buttons Custom Service Builder allow System Administrator to create Custom Service by visually, using KX-TVM maintenance console (drag & drop operation)
Custom Service – 1/8 Custom Service Builder – Set up Sequence 1/3 Service Setting Custom Service Main Screen 1 2 3 Select action for dial operation Drop Double click 1. Select service type 2. Drop the service type to field 3. Double click the service type for setting
Custom Service – 2/8 Custom Service Builder – Set up Sequence 2/3 1. Assign how to work Custom Service Main Screen 2. Record Custom Service Menu 1 Dial 1: Go to Custom Service 2 Dial 2: Go to Custom Service 3 2 Recording Screen Record Custom Service
Custom Service – 3/8 Start Custom Service – Set up Sequence 3/3 Port/Trunk Service Main Screen Service Group No.1 Call Service Day Mode Incoming Call Service Custom Service Menu # assignment Custom Service start working
Custom Service – 4/8 Custom Service Builder – Menu & Transfer Main Screen This is sales Section1… Dial1 Section2… Dial2 Section3… Dial3 Sales… Dial1 Service…Dial2 Operator… Dial0 Custom Service 2 Custom Service 1 This is service Consult… Dial1 Repair… Dial2 Reservation… Dial3 Custom Service 3 Dial1: Go to Custom Service 2 Dial2: Go to Custom Service 3 Dial0: Go to Operator
Custom Service – 5/8 Winter Holiday from 29 Dec. to 4 Jan. Custom Service Builder – Date Control Main Screen This company has winter holiday now. Please select your operation…. Custom Service 1 Date Control Custom Service 2 Menu & Transfer Date Control Go to Custom Service 2
Custom Service – 6/8 After Working Time from 5:30PM to 9:00AM Custom Service Builder – Time Control Main Screen Custom Service 1 Time Control Working time is over now. Please select your operation…. Custom Service 2 Menu & Transfer Time Control Go to Custom Service 2
Custom Service – 7/8 Custom Service Builder – Day Control Main Screen On Weekend, call is transferred to mailbox directly. Assign Weekend Operation
Custom Service – 8/8 Custom Service Builder –6 Password Main Screen Instead of simple dial, password will be required for each operation For example: Direct call to Boss’ extension Assign Password & Specific Operation that is required Password
Personal Custom Service This feature allow a subscriber to use the following Custom Service in his or her personal greeting (Personal Custom Service) Transfer to Mailbox Transfer to Extension Voice Mail Service AA Service (Call Transfer Service) Custom Service Transfer to Operator Transfer to Outside Page the party Repeat Greeting If No Dial…… (No DTMF operation) Message Record: Caller will be guided to record a message Disconnect (all Day): Line will be disconnected any time Disconnect (only after hours): Line will be disconnected after working hours
Personal Custom Service – 1/1 Personal greeting must be recorded Set up Personal Custom Service 1. Mailbox Settings Main Screen 1 2. Select Mailbox 3 3. Edit Mailbox 2 4. Personal Custom Service 5. Set up Personal Custom Service 4 6 7 8 Send set up data to TVM
DID(DDI) Feature DID Call Routing When a DID number is received that matches one of the stored telephone numbers, the call is automatically directed to the specific destination extension, mailbox, mailbox group or Custom Service. For example, When a DID number is received that matches one of tenant, the call is automatically directed to the Specific Custom Service for tenant.
DID(DDI) Feature – 1/3 Sample: Assign Custom Service for each tenant Main Screen Custom Service 1: Company A Custom Service 2: Company B Custom Service 3: Company C 1 Custom Service 1 Custom Service 4 3 Custom Service 5 Custom Service 2 Custom Service 3 2
DID(DDI) Feature – 2/3 Assign Operation at receiving DID call Main Screen According to DID number, different Custom Service (greeting) will be responded Select DID Mode 1 3 4 5 Assign DID number 6 Assign Action 2
DID(DDI) Feature – 3/3 Assign the destination for DID call to VM at PBX side TDA600 10. CO & Incoming Call 3. DDI/DID Table Assign VM group number for DID destination Destination of DID number VM group number
Chapter 5.0 VM Integration with TDA600 Thank you very much !