Let Your Non-verbal Communication Speak for You!

Let Your Non-verbal Communication Speak for You! Susan Schoenfeld

Things to remember about Non-verbal Communication • You can’t not communicate • It is rule-governed • It is motivated • It is hard to hide your feelings

“Beware of the man whose belly doesn’t shake when he laughs”

Things to remember about Non-verbal Communication • We must be consistent • Non-verbal communication holds more weight than verbal communication

There are some non-verbals we can’t control • Blushing • Sweating • Nervousness • Other people’s opinions of us because of physical attributes

Body types give us stereotyped impressions • Person is dominant, confident, adventurous, competitive……. • Person is dependent, contented, sluggish, soft-hearted ….. • Person is tense, anxious, withdrawn…

The problem with Non-verbalCommunication • It is ambiguous

We communicate in many ways • Appearance • The way we enter a room • Handshake • Walk • Sit • Eating habits

We communicate in many ways • Eye contact • Touch • Territoriality • Distance • Tension • Space

We communicate in many ways • Color • Time • Silence • Hands

Knowing about Non-verbal Communication is helpful • When someone is relaxed they receive information easily • Hold a difficult meeting in your office • Gain control by sitting at the head of the table • Person who stands behind his/her desk has control

How to spot a liar • Tighten lips • Micro-expressions • Smile that doesn’t use eye muscles • Crooked expression • Facial expression lasts too long • Rubs nose

Face reddens • Arms folded

Thank you

Let Your Non-verbal Communication Speak for You!