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Continuous Improvement

# Continuous Improvement

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## Continuous Improvement

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1. Continuous Improvement Leadership 101 – June 2013 S M A L A G R T O S

2. What are SMART Goals? “SMART goals are gap-closing goals. We use them to attain a result that is different from what currently exists. SMART goals bring us closer and closer to our desired end result-our vision.” Source: The Power of SMART Goals

3. Today’s Objective You will be able to: Write a “SMART Goal” Evaluate whether a goal is a “SMART Goal” Identify and explain leading and lagging measures

4. SMART Goal Components Strategic and Specific Measurable Attainable Results-based Time-bound

5. SMART Goal Component Strategic and Specific: Focused and aligned Concrete and tangible Example: Learn 20 new German words each week with Dianne in preparation for my trip to Germany in December of 2013.

6. SMART Goal Component Measurable Concrete numerical value Example: Learn 20 new German words each week with Dianne in preparation for my trip to Germany in December of 2013.

7. SMART Goal Component Attainable Almost but not quite within reach Example: Learn 20 new German words each week with Dianne in preparation for my trip to Germany in December of 2013.

8. SMART Goal Component Results-based Concrete standards Example: Learn 20 new German words each week with Dianne in preparation for my trip to Germany in December of 2013.

9. SMART Goal Component Time-bound Set time-frame Example: Learn 20 new German words each week with Dianne in preparation for my trip to Germany in December of 2013.

10. Table Activity What’s missing? Read the goal given to your team. As a group, identify the missing component(s) and rewrite it as a SMART goal.

11. Goal 1 What is the missing component(s)? I’m going to personal recruit people each week.

12. Goal 1 Is it SMARTer? I’m going to personal recruit TWO people each week THAT I MEET AT LOCAL ESTABLISHMENTS TO ATTEND our CAREER LEADERSHIP BRIEFING.

13. Goal 2 What is the missing component(s)? I will give a gas card to the Agent who collects the most sponsorships.

14. Is it SMARTer? Goal 2 I will give a \$25 gas card to the Agent ON MY TEAM who collects the most sponsorships BY OUR MONDAY MORNING MEETING. THE WINNING AGENT MUST COLLECT AT LEAST 75 SPONSORSHIPS TO BE ELIGIBLE.

15. Goal 3 What is the missing component(s)? I will code all of the Agents on my team.

16. Is it SMARTer? Goal 3 I will code 75% all of the Agents on my team WITHIN THREE WEEKS OF THEIR HIRE DATE.

17. Goal 4 What is the missing component(s)? I will give any Agent on my Team a \$25 gas card if they come to the call clinic with pre-set appointments.

18. Goal 4 Is it SMARTer? I will give any Agent on my Team a \$25 gas card if they come to the THURSDAY NIGHT call clinic with 50% OF THEIR REQUIRED pre-set WEEKEND appointments.

19. Moving to Measures… Lead Lag SMART Goal is your target How do you know you are going in the right direction to achieve your target? How will you know that your strategy is leading you to the right result?

20. Goal Measurements Lag Measure: the end result target, end process goal or SMART goal Lead Measure:the in-process measure that is predictive of the achievement result

21. Lag Measures Lag Lag measures are end process measures that tell you if you achieved your goal. Example 1: By August 31, 2013, my weight will decrease from 175 pounds to 150 pounds. • What are you trying to achieve?

22. Lead Measures Lead Lead measures are in process measures that are predictive and influence able Example 1: By the end of August 2013, my weight will decrease from 175 pounds to 150 pounds. • What indicator(s) can I monitor to see if I am on the right track to losing weight?

23. Goal: Run a 5K in 8 weeks 2.25 miles (week 6) 3 miles (week 8) 1 Mile Week 2 5 K 1.5 miles (week 4)

24. Name that Measure! Interviews Scheduled Referrals Collected Codes AP\$ Appointments Set AP AP

25. Continuous Improvement “Continuous improvement is a state of mind, the belief that no matter what I do well, there’s a way to do it better next time.” Source: Handbook for SMART Teams

26. Today’s Objective You will be able to: Write a “SMART Goal” Evaluate whether a goal is a “SMART Goal” Identify and explain leading and lagging measures

27. Presentation Glossary SMART goal: results-based goals that are Specific, Measurable, Achievement, Realistic, Time-bound Lag Measure: end result target; end process goal Lead Measure: the in-process measure that is predicts achievement result PDSA: Plan-Do-Study-Act: cycle of continuous improvement Continuous Improvement: ongoing effort to improve the quality of product, service, and processes