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Sky Travel Agency

Sky Travel Agency

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Sky Travel Agency

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  1. Sky Travel Agency So Kin Chun, Andy 07119135d Lee Ho Yan, Adonis 07287798d Lee Shui Hin, Curly 07293175d Ha Yiu Yeung, Yeung 07168629d

  2. Sky Travel Agency i Background • provide online all-in-one booking • 15 employees in Hong Kong • Founded in 2004 • Web-based travel technology • 24X7 environment • Partnership with airlines, hotel, land transportation and insurance companies • Membership track users’ preference • Target : young frequent internet users (20-35)

  3. The original Business Processes

  4. Login Process Payment Process Selection Process

  5. Login process

  6. Login process 1

  7. Login process 2

  8. Selection process

  9. Selection process 1

  10. Selection process 2

  11. Payment process

  12. Payment process 1

  13. Payment process 2

  14. General features of Process • Login or register as member to use the system • Select the payment method and provide the related information • Insurance should not be rejected • Once the choice is confirmed, we will hold the booking

  15. Features of the Old Process • Website link to the database indirectly • Customers need to check their options for few times - Part of bookings may need to be hold for a long time • Transaction may even fail if no suitable option is available

  16. The improved Business Processes

  17. Login Process Payment Process Selection Process

  18. Login Process

  19. Selection Process

  20. Payment Process

  21. Revised Business Process Web Screen Design Sky Travel Agency

  22. Sky Travel Agency Enjoy unlimited journey Welcome Mr. Chow User login at 16:23 Booking in Progress Select Destination Instruction: Click the globe and select You choose:Tokyo Back Help Confirm Selection

  23. Sky Travel Agency Enjoy unlimited journey Welcome Mr. Chow User login at 16:23 Booking in Progress When will your trip start and end? View calendar From : 12/12/2009 (Sat) To :18/12/2009 (Fri) Back Help Help Confirm Selection

  24. Sky Travel Agency Enjoy unlimited journey TOKYO 12-18 /12/2009 Welcome Mr. Chow User login at 16:23 Booking in Progress Select Service Available company • Airlines • Hotel • Car Hire • Bus/Train • Insurance Select Here Select Here Select Here Select Here Back Select Here Help Confirm Selection

  25. Welcome Mr. Chow User login at 16:23 Booking in Progress Airlines : JAL Select other date Business Class Flight Available JA 220 Depart at HK 13:00 on 12/12/2009 $6888* JA 235 Depart at HK 18:15 on 12/12/2009 $6888* JA 265 Depart at TOKYO 15:30 on 18/12/2009 $6888* Price (HKD) Select P P Back Confirm Selection Help Hotel Select other service: Airlines

  26. Welcome Mr. Chow User login at 16:23 Booking Details Airline : JAL (Business Class) JA 220 Depart at HK 13:00 on 12/12/2009 $6888 HKD JA 265 Depart at TOKYO 15:30 on 18/12/2009 $6888 HKD Hotel : Hyatt -Standard 3 nights from 12/12/2009 till 14/12/2009 $4502 HKD Royal-Standard 3 nights from 15/12/2009 till 17/12/2009 $3821 HKD Back Help Confirm and Proceed to Payment

  27. Welcome Mr. Chow User login at 16:23 Congratulations your booking is reserved. Now we are proceeding to the payment page. ……….

  28. Advantages Sky Travel Agency • real-time reservation and booking. • simplified workflow • no time-lag of work-in-progress • up-to-date information • Automation • accelerate and improve agility • more parallelism

  29. Hidden Problems Sky Travel Agency • The role of the travel agency is weakening • Customer satisfaction? Receive Feedback • Security? Give comfidence

  30. ~THE END~