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Branch Library Management

Join this informative workshop presented by Hillary Theyer from Infopeople. This session will cover essential management aspects of branch libraries, including roles, collection development, service delivery, and effective staff training. Learn about the various responsibilities of branch managers, such as overseeing library collections, addressing emergencies, and improving community engagement. Gain insights into budgeting for collections, assessing library services, and strategies for staff training. Explore best practices for enhancing library user experience and maximizing resources.

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Branch Library Management

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  1. Branch Library Management Instructor: Hillary Theyer librarylady16@yahoo.com An Infopeople Workshop Spring 2008

  2. This Workshop Is Brought to You By the Infopeople Project Infopeople is a federally-funded grant project supported by the California State Library. It provides a wide variety of training to California libraries. Infopeople workshops are offered around the state and are open registration on a first-come, first-served basis. For a complete list of workshops, and for other information about the project, go to the Infopeople website at infopeople.org.

  3. Workshop Overview • Roles of branch libraries • Branch library collections • Branch facility basics • Branch services and programs • Branch staff and supervision • Incidents and emergencies • Wrap-up

  4. Manager Hats • Boss • Collection builder • Service provider • Public face • Building maintenance • Problem solver • Incident commander

  5. Roles of Branch Libraries • Popular materials center • Local information • Ready reference and non-fiction • Community activity center • Information and referral • Formal education support • Early literacy and childhood learning

  6. Other Roles for Branch Libraries • Free day care • Skateboard park • Public restroom/bathing facility • Social center • Meet your tutor/notary/real estate agent • Use the internet/phone/copier • Stay warm/cool • Find someone to talk to

  7. Manager’s View of Branch Collections • Scope of role in collection development • Level and depth of collection • Use of collection • Condition of collection • Budget for collection • Weeding policies and procedures

  8. Assessing Collection Depth • Popular/recreational • Basic/general • Instructional • Research • Exhaustive

  9. Other Collection Concerns for the Manager • Quality vs. demand • Space • Price • Controversial content • Cataloging and access • Format issues

  10. Basics of Collection Budgeting • Format of the budget • Time span for budgeting • Percentage requirements • Purchase limitations • Reporting requirements • Maintenance of records

  11. Buying Goes With Weeding • Move out the deadwood • Display the great stuff • Help people find what they need • Make branch more attractive • Increase circulation • Make room to buy more! • Use MUSTIE

  12. The Library Building • Manager’s building knowledge • While on your building walk • What do I do if? • Considerations for unexpected closure

  13. What You Need To Know About Your Library Building • Do building walks • Know the major systems • Know who maintains and fixes them • Know who to call when something doesn’t work

  14. On Your Building Walk • Damage or vandalism • Windows • Graffiti • Entrances/exits • Landscaping • Outer fixtures • Signs • Trash

  15. What Do I Do If? • Building damage found • Safety issue • Security issue • Nuisance issue • Long-term issue Find out before you need to know!

  16. Manager’s Role for Unexpected Closure of the Library • Make and hang signs • Change phone messages • Assign bookdrop duty • Alter due dates of materials • Handle public relations • Notify authorities • Notify staff!

  17. Branch Library Services • How well is it working now? • Who is using the library? • What impact do we have? • Let’s do some outreach! The exciting part!

  18. Assessing Branch Library Services • System services • Library users • Library use patterns • Other services in area • Your available resources • Your potential resources

  19. Who is Using the Library? • Working adults • Parents • Young children • Teens • Students • Older adults • Job seekers

  20. Manager Plans Input to Impact • Inputs – what do I need to do this? • Process – how will it work? • Outputs – what can I count? • Outcomes – what will the public get? • Impacts – what is the long term benefit?

  21. Performing Outreach • Seek out local events, fairs, festivals • Make contact with community groups • Offer to charities, foundations, societies • Host or visit book groups • Read the local paper • Make customer contacts

  22. Managing and Supervising • Train new staff, retrain others • Train and review daily supervision duties with anyone left in charge • Resolve “difficulties” as they arise

  23. Training Your Staff • Develop a training schedule • Add written documentation • Use real life examples • Include side by side learning • Ask for feedback • Set aside time

  24. Essentials For Staff Training • Security of property duties • Customer service expectations • Cash handling and record requirements • Policies and procedures • Usage of equipment • Emergency procedures

  25. Resolving “Difficulties” • Supervisor ≠ best friend • Goal is improvement not punishment • Know system policy and procedure • Assess the personalities involved • Assess the particular situation • Know, but let go of, the past

  26. Coaching and Discipline • Facts • Rule • Impact • Suggestion/correction • Knowledge

  27. Incidents and Emergencies • Policy, procedure, and practice • Policy development • Policy enforcement • Common policy scenarios • Incident reporting • Basic emergency checklist

  28. Three Ps for the Manager • Policy • formal • governing body • Procedure • written, step-by-step instructions • Practice • way things get done

  29. Policy Development and the Manager’s Role • Draft the policy statement • Obtain approvals • Design and create notification • Provide training • Provide re-enforcement • Reward the change!

  30. Policy Enforcement and the Manager’s Role • Show no fear • Know your policy • Know your options and limits • Go in with good expectations • Tell the person what they get • Be ready for the next step

  31. Three Common Enforcement Scenarios in a Branch Library • Unattended children • Homeless patrons • Fines and fees

  32. Unattended Children • What’s the policy? • Can you get contact information? • Assess the immediate situation • Call law enforcement? • Have a handout/posting of policy • Know the consequences

  33. Homeless • What’s the policy? • What’s the true problem? • appearance, behavior, location • What’s the rule violation? • hygiene, loitering, bags, sleeping • Other factors? • mental state, current use, space

  34. Fines and Fees • What’s the policy? • What power do you have? • Consistency across your staff • Consistency across other locations • Communication

  35. Four Tests for a Legally Enforceable Library Policy • Does the policy comply with current statutes? • Is the policy reasonable? Including reasonable penalties? • Could there be discriminatory application? • Is the policy measurable?

  36. Policy Needs E.N.D. • Equal enforcement • Notice • Due process

  37. Incidents • Handle consistently • Document, document, document! • Communicate UP first • Train as needed, and before it happens again

  38. Incident Reporting • Date, time, place, people • Order of events • Direct dialogue • Direct action • NO assessment, interpretation, diagnosis, guesses, or blame • Name authorities and witnesses • Follow up

  39. Basic Emergency Supplies • Emergency supply checklist • Emergency phone numbers • Evacuation kit • Personal kit

  40. Essential Phone Numbers • Police (911 and non-emergency) • Fire (911 and non-emergency) • Building maintenance • Emergency contacts for staff • Your boss • Helpful neighbors

  41. Follow-Up After • Take care of your staff • Take care of the library • Pursue incident with higher authority • Training needed? • Review of policy needed? • Resources needed? • Thanks and kudos!

  42. Manager Hats • Boss • Collection builder • Service provider • Public face • Building maintenance • Problem solver • Incident commander • oh, sometimes Librarian too!

  43. Say oh wise man how you have come to such knowledge? Because I was never ashamed to confess my ignorance and ask others. - Johann Gottfried Von Herder, critic and poet (1744-1803)

  44. Ask Me! Hillary Theyer Torrance Public Library (310) 618-5953 librarylady16@yahoo.com

  45. Thank you!Please fill out your evaluationsTake your certificate

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