1. Knowledge Check

2. Batch Overview This batch type contains payments received in person by the front desk. Cashier This batch type contains payments received in the mail as well as wire transfers for lump sum direct deposits and online banking. Mailed Doing this will prevent any items from being added to the batch. It also changes the Work In Flag to N. This is required prior to balancing the batch. Locking Batch

3. Processing Payments What is the purpose of the Paid By field? Allows cashiers to change the name of the payer from the primary owner to another name If a partial payment is not received directly in the tax office, a _________ _________ letter is generated and mailed to the taxpayer. Credit Applied Click the _________ __________ button to change the interest end date for a payment. Recalc Interest

4. Processing Payments The __________ __________ page can be used to upload files for mass payments, but it also allows cashiers to quickly process payments made by cash or check Quick Payments If a payment is made in error and the batch has yet to go to finance, the payment can be __________. Voided NCPTS can also be used to capture ___________ ___________for county services, including EMS, food and beverage licenses, rental vehicles, privilege licenses, and sewer/drainage fees. Miscellaneous Payments

5. Knowledge Check

6. Payment Queues If you need to set aside a payment you are processing so you can return to it later, you can save it to the _________ _________ queue. Pending Payment The main purpose of the _________ _________ Queue is to set aside unpostable payments so they can be researched and either applied to bills or refunded Payment Exception

7. Reversals To process a reversal, you will need to open a __________ batch. Correction After an NSF reversal, describe two changes that will automatically occur to the property owner’s bill. Answers could include, NSF fee applied, bill status will change to UNPAID, NSF letter is generated and shows in notes section on bill, applicable interest is applied to bill. In the event the posted amount is greater than the amount that was actually paid, the entire payment must be reversed and the correct amount applied. Your reversal reason will be Bank _________. Debit

8. Refunds This refund approval queue is populated with refunds that are generated due to value or Situschange. This queue can also be accessed from the Assessment module in the Workflow menu Adjustments This refund approval queue is populated with refunds due to overpayment or correction in online batches. Daily