Alejandro Moya IST eGovernment unit, head of sector Directorate General Information Society

1. OASIS Adoption Forum.Brussels 6 October 2004 eGovernment beyond 2005 Alejandro Moya IST eGovernment unit, head of sector Directorate General Information Society

2. Overview Policies State of play Beyond 2005 Instruments

3. EU vision-driven policies ERA: EuropeanResearch Area Enlargement 10 new Member States FP6, Eureka, COST, national RTD programmes Lisbon Strategy Economic, Social, Environmental renewal Other policies Single market, single currency, transport, security, sustainable development, ... Broadband, security, eBusiness, eGovernment, eHealth, skills, ... Policies State of play Beyond 2005 Instruments

4. Lisbon Agenda Research, ERA Internal Market Enlargement Security & Stability European Citizenship Europe in the World … eGovernment Policy COM(2003)567 eGovernment R&D and innovation Policy Policy Best Practice Implementation Policies State of play Beyond 2005 Instruments

5. eGovernment Policy Communication on eGovernment, 26 Sept 2003 • Why eGovernment: A means for the modernization of public administrations • What is eGovernment: ICT + organisational change + new skills in public administrations, in order to improve public services and democratic processes and strengthen support to public policies • Public sector: Government revenues are 45% of GDP, public sector as buyer in EU is 21 % of GDP, ICT in public administrations is €30 billion p.a. Policies State of play Beyond 2005 Instruments

6. Some eGovernment Issues(eGovernment Communication) • Inclusive access: PC, DTV, mobile, kiosk, offline • Trust and confidence, identity management • Public procurement, e-procurement measures • Pan-European public services: Internal Market, European Citizenship • Interoperability: technical, organizational, semantic, multi-level, diversity • Organizational + technological innovation • Performance and benefits

7. Public sector is challenged to… • Help boost economic growth and innovation • Cut red tape, eliminate queues, high quality services,… • Close the democratic deficit, restore democratic ownership • Cope with demographic change, e.g. ageing, immigration • Safeguard liberty, justice, security • Deepen internal market and convergence in enlargement • Optimize multi-level governance (local…regional …national...European...international) • And…all of this within tight budgets…lean yet attractive… Do more with less !! Policies State of play Beyond 2005 Instruments

8. eGovernment eGovernment: the strategic enabler for public administrations to better cope with these challenges and to implement good governance. • Open and transparent – accountable and democratic • Inclusive - at the service of all • Productive – maximum value for taxpayers money Policies State of play Beyond 2005 Instruments

9. eGovernment: a key pillar of eEurope 2005 Policy Measures Benchmarking eGovernment eBusiness eLearning eHealth Broadband (wired, wireless), multi-platform (PC, TV, mobile, …) Security Good Practice Steering Group Policies State of play Beyond 2005 Instruments

10. eGovernment State of Play • Much progress in online availability • 45% in 2001  67% in 2003 (43% fully transactional) • High growth rates • National action plans and strategies in place • European Interoperability Framework • Several European countries are world leaders • Diversity in approaches and administrations Policies State of play Beyond 2005 Instruments

11. State of playeGovernment in eEurope 2005 • Broadband for all administrations: good progress, need to monitor and exchange on innovative use of broadband • Interoperability: pursue R&D, eTEN, IDA, legal requirements e.g. Services Directive, European Interoperability Framework; with industry • Interactive and multi-platform public services: good in online services but less in multi-platform; need strategies + architectures + experiences • Public procurement: good progress • Good practice: EU Good Practice Framework to develop fully in 2005; encourage and support further good practice exchange initiatives • Benchmarking and indicators: need for demand-side indicators towards an improved measurement framework (Leaders of National eGovernment Initiatives, June 2004) Policies State of play Beyond 2005 Instruments

12. Modern and Innovative Public Administrations • The “online availability” phase is now reaching a maturity plateau, • the objectives are being achieved and • we are “naturally” entering into a new phase: “Modernisation and Innovationin Public Administrations” eGovernment supported by innovative use of ICT being the strategic enabler (not the objective itself) For example, requesting a permit from the 60’s to 2010  Policies State of play Beyond 2005 Instruments

13. A permit in the 60’s 5 Permit 4 Need for modernisation Information desk 3 1 1 2

14. A permit in the 90’s 5 Permit 4 Modernisation with an ICT focus but … Information desk 3 1 Limited servicemodernisation 2

15. A permit “Beyond 2005” User in the center. ICT as enabler for service modernisation and re-organisattion Focus on impact, quality, efficiency, social issues … Service shop 2 Permit 1

16. eGovernment Beyond 2005 CoBrA Recommendations eGovernment beyond 2005: CoBrA recommendations for modern and innovative public administrations by 2010 On 28 September, at a meeting on “eGovernment beyond 2005”, at the CoBrA modern art museum in Amsterdam, leaders and representatives of national eGovernment initiatives from some 30 European countries, chaired by the EU’s Dutch presidency, issued a set of recommendations for modernizing and stimulating innovation in public administrations between now and 2010. Commissioner Olli Rehn said: “These recommendations are an important contribution to the review of the EU’s “Lisbon” competitiveness strategy and the European Commission’s “eEurope” initiative to ensure that businesses and citizens derive the maximum benefit from progress in information and communication technology. These recommendations emphasize the key contribution that public administrations can make to ………”. europa.eu.int/rapid/pressReleasesAction.do?reference=IP/04/1167 Policies State of play Beyond 2005 Instruments

17. eGovernment Beyond 2005 CoBrA Recommendations • General • Policy cooperation and coordination • Implementation cooperation and coordination • Transformation • Financing Issues Policies State of play Beyond 2005 Instruments

18. eGovernment Beyond 2005CoBrA Recommendations General • Citizens and businesses to be fully in the centre • Modern and innovative administrations are essential to realize the Lisbon goals • eGovernment is the way forward and a catalyst for innovation; and should now deliver its promise • Focus is to move from readiness to impact and transformation • eGovernment is at least as much about people, organisation, and institutions, as about technology • Now is the time to define targets: considering examples such as 25% administrative burden reduction, essential interoperability and enablers such as identity, etc. • To stay globally competitive and keep Europe attractive as a place to live, work and invest • Europe is well-placed to achieve such world-class public administrations Policies State of play Beyond 2005 Instruments

19. eGovernment Beyond 2005some CoBrA Recommendations • Achieve flexible interoperation, respecting diversity (open standards to the largest extent, harmonisation or mediation, cooperation with private sector) • Pan-European services, interoperability, identification & authentication • Shared European resource of building blocks • European Interoperability Framework; open standards-based specifications; measurement tools; essential EU-wide infrastructure services; good practice cases, … • Strengthen local and regional implementation Policies State of play Beyond 2005 Instruments

20. EU ICT initiatives for Modernization and Innovation in Public Administrations Ministers of Public Administrations, Internal, Economic Affairs, Finance Ministers of Information Society, Telecoms, Research, Innovation eGovernment policy, Ministerial Conferences, group of eGov national initiatives Interoperability Frameworks, Pan-European Services, good practice exchange,studies IST/eGovt R&D IST/eGovt R&D eTEN pilots, validation, deployment IDA Implementation Policies State of play Beyond 2005 Instruments

21. IST eGovernment R&D focus

22. Key: Time to Plateau Less than two years Two to five years Five to 10 years eGovernment hype curve Open Source Desktop Applications Mobile Payments External Web Services Deployments Natural Language Search WirelessFidelity and802.11b Smart Cards Semantic Web Biometrics Internal Web Services Location "Aware" Services and Technology Speech Recognition for Telephony and Call Centers E-Tags Text-to-Speech and Speech Synthesis PKI Open Source Web Infrastructure Servers Peer-to-Peer Technologies VoIP Public Sector Vertical Applications As of June 2003 June 2003

23. eGovernment projects hype curve COSPA eMAYOR USE-ME.GOV INTELCITIES Open Source Desktop Applications TERREGOV ONTOGOV QUALEG Mobile Payments HOPS SAFIR GUIDE External Web Services Deployments Natural Language Search WirelessFidelity and802.11b Semantic Web Biometrics Internal Web Services Smart Cards Location "Aware" Services and Technology Speech Recognition for Telephony and Call Centers E-Tags PKI Public Sector Vertical Applications Open Source Web Infrastructure Servers Peer-to-Peer Technologies VoIP FLOSSPOLS Technology Trigger Peak of Inflated Expectations Trough of Disillusionment Slope of Enlightenment Key: Time to Plateau Less than two years Two to five years Five to 10 years June 2003

24. Interoperability Observatory www.egovinterop.net

25. eEurope 2005 • Good Practice Framework • Local and regional interoperability • Electronic identity • Economics of eGovernment • Legal barriers Policies State of play Beyond 2005 Instruments

26. Good Practice ExchangeEU-level Framework Policies State of play Beyond 2005 Instruments

27. More… Thanks a lot ! More information: europa.eu.int/egovernment_research europa.eu.int/eeurope europa.eu.int/information_society/programmes/eten europa.eu.int/ISPO/ida Alejandro.Moya@cec.eu.int eGovernment research website europa.eu.int/egovernment_research (or search for “egovernment research”)