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January 11 th , 2012

January 11 th , 2012. I Didn’t Know SharePoint Could Do That!. Jenny Hon, Scott Yokiel, & Doug Splinter. Agenda. Introductions General Mills Connect – Jenny Hon SharePoint IVR – Doug Splinter Break Interactive Portal – Scott Yokiel Q & A Tour of the Microsoft Technology Center.

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January 11 th , 2012

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  1. January 11th, 2012 I Didn’t Know SharePoint Could Do That! Jenny Hon, Scott Yokiel, & Doug Splinter

  2. Agenda • Introductions • General Mills Connect – Jenny Hon • SharePoint IVR – Doug Splinter • Break • Interactive Portal – Scott Yokiel • Q & A • Tour of the Microsoft Technology Center

  3. User Group Goal / Objectives • Develop and support a local community focused on Microsoft SharePoint Technologies • Educate user group members about SharePoint Technologies • Transfer knowledge within the community • Communicate best practices • Introduce new products / solutions

  4. Introductions – MNSPUG Sponsors Avtex (www.avtex.com) • Technology consulting company • Practice area focused on SharePoint Benchmark Learning (www.benchmarklearning.com) • Training on many technologies Microsoft (www.microsoft.com) WroxPress (www.wrox.com) O’Reilly (www.oreilly.com)

  5. www.SharePointMN.com • Website for user group • SharePoint resource documents • SharePoint resource links • RSS Feeds • Meeting Schedule • Past User Group Presentations • info@sharepointmn.com www.sharepointmn.com

  6. Social Networking • Linked In group – The most interactive… includes job postings… • http://www.linkedin.com/groups?gid=1878792 • Facebook group • http://www.facebook.com/home.php?#/group.php?gid=27333305456 • Twitter tags - @MNSPUG and #MNSPUG

  7. Upcoming Schedule • Next Meeting • February 8th 9:00 AM to 11:30 AM • Benchmark Learning – Edina (Only for next Meeting) • Topic: SharePoint and the Customer Experience Check www.SharePointMN.com for updates! • Ongoing Schedule • 2nd Wednesday of every month • 9:00 to 11:30 am • Microsoft Technical Center - Edina

  8. Local and Online Events SharePoint Saturday – April 14th , 2012 http://www.sharepointsaturday.org/twincities/default.aspxNormandale College– Bloomington, MN Microsoft Webcast Calendar of Events http://www.microsoft.com/events/webcasts/calendar/monthview.aspx#filter SharePoint ShopTalk (Online) – Every Thursday @ 11:30 AM http://sharepointshoptalk.blogspot.com/ SharePoint Legal Users Group – 3rd Thursday @ 12:00 to 1:00 p.m. Contact - michelle.gilbert@gpmlaw.com Anything Else?

  9. Surveys & Giveaways! Twitter using the MNSPUG hash tag to enter and receive one of the giveaways today.

  10. Presenters

  11. Quick Intro Scott Yokiel • SharePoint Consultant • Dad • Skier

  12. Quick Intro Jenny Hon • General Mills • PMP • Integration, Planning & Architecture Team

  13. Jenny Hon, PMP General Mills Integration, Planning & Architecture Team

  14. Agenda • SharePoint Environment Overview • Social Collaboration History • Goal for Enterprise Collaboration (aka “Connect”) • Why My Sites / NewsGator? • Tour of Connect • Project Highlights

  15. SharePoint Environment • SharePoint 2001 in 2001 • Migrated from PCDOCS (DOCSOPEN) and Lotus Notes • Out of the Box search, some custom search applications • SharePoint 2003 • Skipped in corporate, adopted as a collaboration tool by Supply Chain • SharePoint 2007 in 2007 • Centralized farm serving domestic and international locations • SharePoint 2010 in 2010 • Strategic Partnership includes: • Technical Adoption Program (TAP) • Office Advisory Council (OAC) • Microsoft Business Division Advisory Council (MBDAC) • Multiple farms serving domestic and international locations

  16. Social Collaboration History • 2009: MOSS 2007 My Sites Pilot • As a result of the pilot, My Sites remained unlaunched, postponed until SharePoint 2010. • Social Business Team created (SBT) • Who: Strategic thought leaders and knowledge managers (CIO, VP, Director level) • Why: Collaborate around capitalizing on social media opportunities • Business Challenge: • Ability to search for and connect with people, communities, content • Facilitate employee networks • “Intuitively” fulfill the needs of a diverse audience • 2010, February: SharePoint 2010 My Site Pilot • Final conclusion - My Site OOTB features not mature enough • Collaboration Sub Team • Who: Tactical implementation team • Why: To partner with IS, identify and prioritize requirements, champion the effort • 2011, January: SharePoint 2010 Connect BETA Launch

  17. Goal for Enterprise Collaboration Sponsor: ITQ Knowledge Discovery Services Goal: • Transform GMI into a globally connected organization – its people and its information • Profiles, Communities, Conversations, Search Expected Benefit: • Increased productivity - connecting with resources, faster • Reduced risk (internal hosting) • Global enterprise solution eliminates costs of multiple point solutions

  18. Why My Site / Newsgator? • My Site (SPS2010) alone was not mature enough, but provided a solid foundation • Benchmarking Results • SharePoint and Outlook Integration • Existing knowledge of SharePoint platform • OOTB Mobile offering • Microsoft is a strategic partner, long history with GMI

  19. What is Connect? “If only General Mills knew what General Mills knows!” “We have a strong hallway culture. How do we scale that around the world?” “I just wish there were one easy way to tap into all the knowledge that the General Mills community has.”

  20. What is Connect?

  21. Tour of Connect

  22. Mobile Offering

  23. Find and Follow Colleagues Easily find… • People • Communities • Topics of interest to you!

  24. Profiles

  25. Engage with Colleagues Globally Your newsfeed is where you can… • Share what you’re • working on • Ask a question • Have a conversation • Follow people and • topics you choose

  26. Common Communities Communities allow you to come together around common…

  27. Communities

  28. Search

  29. Project Highlights • Resources (IS) • 1 PM, 3 Architects/Developers, 2 contractors • 6 months • Initial budget of $0 • Launch Plan • BETA Wave 1 - 2 weeks. 600 users, IS • BETA Wave 2 - 2 weeks. 800 users, ITQ • BETA Wave 3 - 3 weeks, remainder of ITQ, select members of HR, Consumer Insights, and Sales • General Availability - Remain in BETA, quiet launch, grassroots

  30. Measures of Success • 100% of Tier 1 requirements (~140) delivered by general availability launch date • Systems function as expected with no disruption to current business process • Three completed BETA promotion iterations

  31. Project Successes • Beginning with Pilots (OOTB My Site 2007, 2010, OOTB NewsGator) • Stakeholder Involvement • BETA Releases – sets expectations • “Look pretty” - Brand Architecture, good cross functional representation • Frequent communication - prevented one off systems from sprouting up • External benchmarking – illustrated the need of FTEs to support platform • Internal benchmarking – illustrated support structure behind BettyCrocker.com to help show ongoing support needs – more than just a technical resource need • Buying software with the mobile offering – great additional business value

  32. Project Challenges • Resources • Aggressive Timeline • New Technology (SPS 2010) • Dependency on Microsoft’s and NewsGator’ssoftware releases • Started with no owner • LEGAL department • Design partner - lacked SharePoint experience. Next time engage a partner that had more SPS experience, deliverables should include more than Photoshop files – maybe completed SPS Master Page? • Allocate more time for the design process with the GMI collaboration team (this took about 1 month longer than expected)

  33. Outcome • So far so good! • 2,100 General Mills global Connect users • 1,800 questions • 1,500 documents • 500+ communities • Management team awarded top GMI award • Technical team awarded top IS award

  34. Thank you! Jenny.Hon@genmills.com

  35. Microsoft’sPre-Integrated Business ProductivityPlatform BEST PRODUCTIVITY EXPERIENCE ACROSS PC, PHONE, AND BROWSER THE CLOUD ON YOUR TERMS ON-PREMISES ONLINE Messaging Active Directory Services Identity Communications Content Collaboration

  36. New Connected Experience Find and connect with the right people Stay connected with your network People Search Skill Search Unified Contact Store Activity Feed

  37. Development CapabilitiesLync 2010 Overview

  38. Lync is an Extensible Platform for Developers WORKFLOW & LOB INTERGRATION EMBEDDING PRESENCE CUSTOM APPLICATIONS SINGLE PLATFORM INDUSTRY STANDARDS CONTACT CENTER SIP/SIMPLE, XMPP, VoiceXML SINGLE SET OF APIs AND TOOLS

  39. Communications-Enabled Business Processes Client Apps Server Apps to human human • Contextual Collaboration • Enhanced Presence • Click to Communicate • Communications with Context • Anywhere Information Access • Web Chat • Query-Response Bots • Interactive Voice Response • Business Process Communications • Notifications • Outbound • Expert Finders to human machine to machine human

  40. Lync Development – Creating IVRs • Custom IVRs in Lync are built on the development platform capabilities of Lync • Lync-based IVRs can take advantage of the entire Lync API set • Presence • Voice • IM/Conferencing • More.. • Development is done inside Microsoft Visual Studio

  41. Communications-Enabled Applications – An Example Contact list and search Contact card Custom contact list Presence and contact card Presence variation

  42. UC Managed API 3.0 Rich and easy to use multi-layered .NET API for Communications • Includes • A SIP stack • Media control • Speech technology • Rich API • Easy to use • Multi-layered UCMA Workflow API VoiceXML UCMA Core API Communications and Collaboration UCMAServer Speech API SIP/SIMPLE(‘S4’ SIP Stack) SRTP/Codecs (Media Stacks) Server SAPI(Speech Engines) Microsoft.Speech Communications Server Infrastructure

  43. UC Managed API 3.0 • Includes • A SIP stack • Media control • Speech technology • Rich API • Easy to use • Multi-layered • Rich and easy to use multi-layered .NET API for Communications Collaboration Communications Presence Contact Groups Instant Messaging Audio Video Conferencing Conference Management Conversation Call Extensibility Workflow VoiceXML Browser Call ControlActivities DialogActivities GeneralActivities Call ControlCommunications Event Types DialogCommunications Event Types Commands Signaling End Point/ConnectionManagement Common Basic Classes SAPI MicrosoftSpeech Synthesizer MicrosoftSpeech Recognizer Server Speech API Error Handling Exceptions Platform Microsoft Speech Platform Signaling Lync Server Infrastructure

  44. DemonstrationLync 2010: CEBP Sample IVRSharePoint 2010: BCS-based Dasboard

  45. What can you do with UCMA (Server-Side) • Alerts and notifications systems • Multi-channel • Self Service • Query/Response BOTs • Interactive Voice Response • Contact Center / Helpdesk • Multi channel ACD • Presence aware • Expert Finder • Supervisor functions, such as listen in, whisper • Recording • Conferencing Portals • Reach gateways • Silverlight (Web and Mobile) • Single Number Reach/Click to Call • Be responsive to changing conditions • Enable multi-channel Self Service • Includes Microsoft Speech Technology • Turn UC infrastructure into a profit center • Inbound & outbound Contact Centers • Multi-channel Presence aware skill-based routing • Leverage a company’s internal expertise • Build your own conferencing experience • Collaborate from anywhere • From any web browser, click-to-communicate • From any mobile or PSTN phone (Mobile Voice Companion) 46

  46. UC Managed API 3.0 - Communications • Call Management • Basic Call establishment, transfer, forward, decline, hold APIs • Instant Messaging • With Communicator • With Web and mobile custom clients • Audio/Video • WMA File play back, WMA File recording • DTMF controller & recognizer • Automatic Speech Recognition and Speech Synthesis • Conversation Impersonation • Multimodal Communications 47

  47. UC Managed API 3.0 - Communications • Conferencing • Supports Multi-party Communications • Conference Scheduling and Management • Organize and modify Conferences • Set Attendee / Presenter roles • Extensible & Open • Modality-based extensibility • Allows to add support for another modalityor replace built-in implementationof an already existing modality • Multi-party capable and extensible to add or replace modalities 48

  48. UC Managed API 3.0 - Collaboration Multi-party capable and extensible to add or replace modalities • Presence For Users • Publish Users Presence (State, Contact Card, Note, Device Capability etc) • Allows to control who gets to see what • Allows to subscribe for continuous updates on others presence • Allows querying for Presence • Presence For Applications • Support for always appear online • Contact Group Services for Users 49

  49. UC Managed API 3.0 - Speech Includes top-class Speech Technology in 26 languages • Managed Server Speech API • Includes free Microsoft Speech Recognition and Synthesis Engines • Includes key speech technology tools • Supports W3C standards like SRGS and SSML • Support for VoiceXML • Same VXML Browser as Speech Server (2007) • VoiceXML 2.1 compliant • Support for 26 Languages • For Command & Control 50

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