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Building Bridges Through Zone Management

Building Bridges Through Zone Management. Why build bridges?. Why build bridges?. Improve communication with customers Improve efficiency in operations Perform quality control on work orders. Why build bridges?. Catch problems before they become BIG problems

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Building Bridges Through Zone Management

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  1. Building Bridges Through Zone Management

  2. Why build bridges?

  3. Why build bridges? • Improve communication with customers • Improve efficiency in operations • Perform quality control on work orders

  4. Why build bridges? • Catch problems before they become BIG problems • Increase proactivity with campus maintenance • Improve the relationship between customers and Facilities Management

  5. Proactive Maintenance We serve the students best with clean, functional and well-lit classrooms. • Conducted classroom condition assessments of over 300 rooms in 28 buildings • Identified 200 classrooms that needed a facelift

  6. Alpine Hall Classroom Walls Before After

  7. AiM Training Customer Service: 278-6242

  8. Zone Managers • Know what tools are available to improve customer satisfaction • Monitors aging work orders to prevent “what is happening with my work?” • If a customer has an issue, the Zone Managers can help with resolution

  9. Contact Customer Service for rapid requests: • Broken glass • Falling ceiling tiles • Smoke or gas smells • Plumbing Leaks • Locked classrooms • Elevator Problems • Heating/Cooling • Spills • Grounds/Custodial issues • Electrical problems • Keys/ access control Customer Service: 278-6242 For after hour emergencies call: 278-6000

  10. Questions & Comments Zone 1: Mark Leisz mleisz@saclink.csus.edu (916) 278-7602 • Zone 2: • Kimberly Donaville-Davis • kdonavil@csus.edu • (916) 278-7379 Zone 3: Douglas Power dpower@saclink.csus.edu (916) 278-7553

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