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Grievance Handling

Grievance Handling. Grievance Handling. Why?. Offer security & protection to workers Ensure management right to take arbitrary decisions on workers is limited. Create an atmosphere of good relations between workers & management. What is a Grievance?. Violation of workers rights

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Grievance Handling

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  1. Grievance Handling

  2. Grievance Handling. Why? • Offer security & protection to workers • Ensure management right to take arbitrary decisions on workers is limited. • Create an atmosphere of good relations between workers & management.

  3. What is a Grievance? • Violation of workers rights • Feeling or belief that an injustice or unfair treatment has been suffered. • A grievance is more than a complaint

  4. Establishing a Grievance • Looking at legal connotations • Whether set standards have been violated • Looking at moral grounds

  5. Guidelines in Establishing a Grievance • Is it a violation of law? • Is it a violation of collective agreement? • Is it a violation of industrial regulation? • Is it a violation of company rules? • Is it a violation of past practice? • Is it an area of management responsibility?

  6. Handling a Grievance • Who? • What? • Where? • When? • Why?

  7. Points to Note • Put the aggrieved at ease and don’t intimidate • Be sympathetic • Take note of every point • Do not excite, avoid raising hopes • Assure the aggrieved that you will do everything possible to assist.

  8. Check It Out • Consult the witnesses • Check company records • Compare previous cases of similar nature • Do not rush to take action before you are clear with your facts and evidence

  9. Action • Once you are clear that all relevant facts are available, you go further and meet management with a view to solving the problem.

  10. Points to Observe on the table • Stick to your key commitments • Be careful not to be driven off the topic • Identify and use common grounds • Do not bluff • Know when to stand firm or to give in • Be prepared to listen • Know when to pause questions

  11. Activity Task: in your group • Discuss what a grievance is • How do you establish a grievance? • What is meant by key commitments? • What is meant by common grounds?

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