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Higher Administration

This document presents a collection of past paper questions focused on Higher Administration Information Technology for Management. It covers essential topics such as the significance of effective decision-making through information, advantages and disadvantages of Internet sources for business information, primary vs. secondary information, and the importance of qualitative and quantitative data. Each question is associated with marks, providing a framework for understanding how to handle various information types in organizational decision-making. Ideal for students and professionals seeking to deepen their knowledge of information technology applications in management.

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Higher Administration

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  1. Higher Administration Information Technology for Management Outcome 1 Past Paper Questions

  2. What is Information?

  3. 2010 Q3b – 8 marks Discuss the information required to make effective decisions.

  4. Sources of Information

  5. 2013 Q2c – 8 marks Discuss the advantages and disadvantages of using the Internet as a source of business information.

  6. 2010 Q5c – 8 marks Discuss the use of the Internet as a source of business information.

  7. 2009 Q3d – 4 marks Compare web-based and paper-based sources of information in the organisation of a business trip.

  8. 2009 Q5d – 4 marks Compare the use of a database and a spreadsheet for storing and analysing information.

  9. 2006 CS Q2 – 6 marks Describe and justify 2 methods of market research to ensure that an organisation is meeting customer expectations.

  10. SQP Q3b – 6 marks An organisation gathers customer information from its e-commerce site. Describe the benefits of gathering information from this source.

  11. Types of Information

  12. 2013 Q5c – 8 marks Discuss the strengths and weaknesses of primary and secondary information.

  13. 2012 Q3d – 2 marks Justify the need for both qualitative and quantitative information.

  14. 2011 Q5a – 4 marks Primary information is gathered first-hand by an organisation. Outline strengths and weaknesses of this type of information.

  15. 2011 Q5b – 4 marks Describe 2 ways in which quantitative information can be presented.

  16. 2008 Q4b – 6 marks Describe 3 types of information used by an organisationwhen making decisions.

  17. Features of Good Information

  18. 2006 Q2a – 4 marks Outline 4 features of good information.

  19. 2006 Q2b – 6 marks Discuss the need for collecting both qualitative and quantitative information when analysing customer satisfaction.

  20. Types of Decision Making

  21. 2012 Q4b – 3 marks Justify the decision to introduce an e-commerce facility.

  22. 2011 Q1a – 4 marks A company has made the decision to set up an e-commerce facility on their website. Outline the operational decisions which will now have to be made.

  23. 2010 Q3a – 3 marks Outline 3 features of an operational decision.

  24. 2008 Q4a – 4 marks Describe 2 long-term implications to the organisation of using poor quality information.

  25. 2007 CS Q3 – 2 marks Following the huge investment in on-line banking it has been found that 73% of existing customers are unwilling to use the service. The decision has been taken to invest in hardware and software to ensure security of data. State which level of decision-making this refers to and justify your answer.

  26. 2007 Q2c – 4 marks (2/2) • Identify one example of both quantitative and qualitative information gathered in order to improve customer services. • Justify the need for both quantitative and qualitative information.

  27. Higher Administration Information Technology for Management Outcome 1 Past Paper Questions

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