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September 12 th , 2012

Technical Workshop on OMT District & Block Coordinators , Jaipur (Rajasthan). September 12 th , 2012. Workshop – Page 1. Objectives of Online Monitoring Tool Monitor Uptime Capture Events Analysis DIT – DashBoard View

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September 12 th , 2012

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  1. Technical Workshop on OMTDistrict & Block Coordinators , Jaipur (Rajasthan) September 12th , 2012

  2. Workshop – Page 1 • Objectives of Online Monitoring Tool • Monitor Uptime • Capture Events • Analysis • DIT – DashBoard View • PANIndia / SCA / Districts / Block level performance • District Level view for DMs • Alarms and Uptime Reports • Root Cause Analysis • Version Upgrade • Re-registration

  3. Workshop – Page 2 • Basic Level Troubleshooting – Checklist • Software Uninstalled / Components Missing • Services stopped • Advanced Level Issues • Network issues • Antivirus Configuration • VLE Orientation • Continuous process • Technical Support – helpdesk@csclive.in • Subject – CSCID: Problem statement • Problem description • VLE Name & Contact numbers • Screenshot (if any)

  4. Workshop – Page 3 • VLE Education • Share CSCID / Passwords • B1 / B4 Reports • Importance of Tool

  5. Minimum Checks & Troubleshooting • Step 1 - Check if PC/LAN Card has been replaced then deregister OLD PC and register new PC, else go to Step 2 •  Step 2 - Check if one of the following conditions is TRUE, and follow re-registration steps • □ Software is uninstalled • □ Datalog folder is missing in csc registration folder • □ Services are not running / starting • □ Config.ini file is missing • □ Datalog folder is present but logs are not getting generated • If problem is not identified then go to Step 3

  6. Minimum Checks & Troubleshooting • Step 3 - Check if VLE is using Internet connection on periodic basis • Check if logs are generated or accumulated and not getting dispatched from datalog folder • If problem is not identified then go to Step 4 •  Step 4 - Check if VLE has installed/configured Virus Protection Software recently • □ Check if ping to logs.csclive.in is working from DOS command prompt • □ Check if www.csclive.in can be viewed from Internet Explorer

  7. Anti Virus Settings

  8. Kaspersky Anti-virus 2010 • Click on Setting highlighted in red circle Right Top corner

  9. Click on Threat and exclusions

  10. Click on Exclusions - settings button

  11. Quick Heal Anti-virus

  12. Avira Anti-virus

  13. Thank You

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