Mod 4: Lync Online Administration

Mod 4: Lync Online Administration Version 2.0 for Office 365 Chris Oakman | Managing Partner Infrastructure Team | Eastridge Technology Stephen Hall | CEO & SMB Technologist | District Computers

Jump Start Schedule – Target Agenda

Module 4: Lync Online Administration For Midsize Businesses and Enterprises • Lync Online Overview • System Requirements • DNS & Network Settings • Lync Online Configuration • Setup—Domain Federation, Public IM, Dial In Conferencing

Communicate Better with Lync

Microsoft Lync Online Overview • Hosted communications service that • connects people anytime and from virtually anywhere • gives users access to • Presence • instant messaging • audio and video calling • rich online meetings • extensive web conferencing capabilities. Audio, Video, Web conferencing Instant Messaging and Presence Voice & PBX Replace

Instant Messaging Presence Lync-to-Lync Audio and Video Calls File Transfer Distribution Lists External Connectivity (Federation) IM Security Online Meetings Lync Online Features

Know whether others are available to communicate Presence and click-to-communicate from Microsoft Office Outlook, SharePoint & Outlook Web App. A rich, immersive online meeting experience. Collaborate within SharePoint sites Communicate with other organizations running Lync Communicate with Skype contacts Reduce costs Lync Online Service Benefits

How to Get Lync Online • Offered with ALL Office 365 Business Suites/Bundles • Office 365 Small Business & Small Business Premium • Office 365 Midsize Business • Office 365 Enterprise Plans (E1, E3, E4*) • Offered as a standalone subscription service • Office 365 Lync Online

Capability Overview • √ Voice (Dial Tone) Enterprise IM Conferencing PBX Replace Lync Online (Cloud) √ √ N/A √ Lync Server (On-premises) √ √ √ √ Lync user can only be ‘homed’ on-premises or online(can’t split IM/conferencing/voice)

Enterprise IM & PC-to-PC Audio/Video • Rich Presence • Instant Messaging • PC-to-PC audio/video calling • GAL/skill search in SharePoint • Activity Feed • Click-to-communicate in Office • Federation with Lync Server/Lync Online • Federation with Skype • Lync for Mac • Lync Web app for IM/Presence • Mobile phone clients Enterprise IM & PC-to-PC Audio/Video Enterprise IM Lync Online (Cloud) √ Lync Server (On-premises) √

Conferencing • Multiparty (3+) PC-Audio/Video • Ad-hoc collaboration • Desktop Sharing • Application Sharing • Online meetings • Rich and web clients • Integrated PSTN audio conferencing via partners Conferencing Enterprise IM Conferencing Lync Online (Cloud) √ √ Lync Server (On-premises) √ √ • Lync Online replaces Live Meeting as the conferencing solution • Live Meeting Service available for existing customers during transition to Lync

Voice | Dial tone in Lync • Call landline phones and mobiles (PC-to-PSTN) • Forward, transfer • Simultaneously ring another number • Exchange Voice Mail Integration Voice (Dial Tone) Voice (Dial Tone) PBX Replace N/A √ Lync Online (Cloud) √ √ Lync Server (On-premises) • Requires separate service from a Telco partner to connect to the public phone network (Phone numbers, PSTN termination)

Telephony Infrastructure | Only available in Lync Server (on-premises) • Branch office appliance • Fax and analog devices • Automatic E911 • Call Admission Control • Existing telephony integration • Call Park, Hunt Groups Telephony Infrastructure Telephony Infrastructure Lync Online (Cloud) N/A Lync Server (On-premises) √ Cloud/on-premises co-existence options: • Lync Server integrates with Exchange Online for voice mail in the cloud • Splitting groups of Lync users between Lync Server and Lync Online available • Requires Office 365 Enterprise E4 Plan for full voice-enabled users

Lync Online Clients • What’s New: • Clean look with Quick Lync bar • Shared notes • Improved mobility (clients) • Tabbed conversations • Clients • Lync Client • Lync Basic Client • Lync Windows Store App • Lync for Mac 2011 • Lync for Mobile Clients • Lync Web App Client • Communicator for Mac 2011 Reference - http://technet.microsoft.com/en-us/library/jj822176.aspx

Easily find and connect with others Find and communicate with the right person Connect with your social network Connect with context Have multiple conversations with reduced clutter Lync Quick & Easy

Advanced features make locating a person easy, even when you don’t have their name Get search results that find the right person Search more than just names See where people are with real-time location capabilities Find the Right Person

Add Skype Users as Contacts

Use Skype to “Lync” with Lync Users

Lync lets you set the stage and keeps you in control The presenter controls the stage Content is king (when present) Presenters are informed and in control Social context is important; know who is “in the room” and who is making changes Professional Online Presentations

Lync 2013 Mobile Clients Windows Phone 7 iPhone Android Reference - http://technet.microsoft.com/en-us/library/hh691004.aspx

DEMO | Using Lync

Easy Online Meetings • Online meetings are essential part of your workflow • Schedule most common meeting types with the fewest clicks • Bring join to the user, rather than taking the user to join • Reinforce that participants are ready and able to participate • Keep the experience simple and expand as the meeting expands

Scheduling Online Meetings • Scheduling Lync meetings is done through Outlook using the Lync Outlook plug-in • Outlook delegation supported for scheduling online meetings

Access via https://sched.lync.com Web-based meeting management tool for users who don’t have access to Microsoft Outlook, or are using a non-Windows OS Send invitations with iCalendar Send invitations by using your email program Copy/Paste Lync Web Scheduler Reference http://office.microsoft.com/en-001/communicator-help/lync-web-scheduler-HA103466460.aspx?CTT=5&origin=HA102827058

With Lync Click Join Lync meeting Select an audio option in Join Meeting Audio window Without Lync Join by Lync Web App Automatically opens from computers without Lync Auto-connects to the meeting after install of Lync Web App plugin Audio Only Dial in with a phone When call-in details are available Joining a Lync Meeting from Email Reference - http://office.microsoft.com/en-001/lync-help/join-a-lync-meeting-HA102828887.aspx

Lync Meeting Participant Control • Note Don’t forget to also check or un-check the options for people who call in: • Callers get in directly - People who call in with a phone get connected directly. • Announce when people enter or leave - Everyone can hear the names as people come and go. Not recommended for large meetings Reference - http://office.microsoft.com/en-us/these-people-dont-have-to-wait-in-the-lobby-HA102835462.aspx

DEMO | Schedule a Meeting

Lync 2013 Client Requirements http://technet.microsoft.com/en-us/library/gg425865.aspx

Lync 2013 Client Requirements (cont’d) http://technet.microsoft.com/en-us/library/jj688132.aspx

Allow outgoing connections to *.microsoftonline.com Allow outgoing connections to *.outlook.com Allow outgoing connections to *.lync.com Set the HTTP/SSL time out value to 8 (eight) hours Lync Online Firewall Port Requirements

CNAME Records SRV Records Public DNS Settings Reference - http://onlinehelp.microsoft.com/en-in/office365-enterprises/hh416761.aspx

Internal DNS Settings Reference - http://onlinehelp.microsoft.com/en-in/office365-enterprises/hh416761.aspx

Network Requirements Reference - http://onlinehelp.microsoft.com/en-in/office365-enterprises/hh416761.aspx

Allow outgoing connections to *.microsoftonline.com Allow outgoing connections to *.outlook.com Allow outgoing connections to *.lync.com Add a firewall entry for the Microsoft Online Services Sign-in Assistant, msoidsvc.exe. Set the HTTP/SSL time out value to 8 (eight) hours Firewall Configurations Reference - http://onlinehelp.microsoft.com/en-in/office365-enterprises/hh416761.aspx

Manual Client Settings

Test environment for ideal Lync Online client operation Transport Reliability IP Probe (TRIPP) http://trippdb3.online.lync.com/

Office 365 Admin Center • Assign Licenses for Lync Online Lync Users

Download Lync Client • PC or Mac • Office 365 Admin Center • Phone & Tablet • Office 365 Admin Center • Windows Phone Marketplace • Android marketplace • Apple App Store • https://portal.microsoftonline.com/OLS/mysoftware.aspx

Lync Admin Center Manage: • Lync Users • Lync meeting options • Organization Settings • External Communications • Dial-in conferencing • Meeting Invitation Settings

Lync Admin Center

DEMO | Lync Online Configuration • Assign licenses • Lync Client & Desktop Setup • Lync Admin Center navigation • Change Lync user settings

Federation Features by Link Type http://technet.microsoft.com/en-us/library/dn194473.aspx

Block federation with all domains except those I allow Disable federation Lync Online Public Instant messaging Connectivity PIC lets organizations collaborate with Windows Live and MSN messenger users PIC is currently unavailable for O365 for professional and small businesses Public IM Setup—Three Choices

Communicate with Skype and other Lync-enabled users On-premise Lync or other Lync Online environments Domain Federation

Allows users to join audio conferences (or the audio part of a video conference) by dialing a phone number Dial-in conferencing provided via 3rd-party suppliers (i.e. PGI, BT, InterCall) Dial-in conferencing Set up: Contact audio conferencing provider for dial-in numbers, conference codes, and personal identification numbers, or PINs Add the dial-in numbers and conference codes to the user settings of your meeting organizers, conference call leaders, and users of Lync for mobile devices Provide each user with his or her PIN—the PIN may be required to join the audio portion of the meeting as a leader, or meeting organizer Configure Dial-in Conferencing

Dial-in audio conferencing settings Audio/video External settings User-Level Settings

Mod 4: Lync Online Administration