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Kevin Kraemer Senior Director, Product Marketing

Siebel CRM On Demand Infrastructure Overview. Kevin Kraemer Senior Director, Product Marketing. Last updated: 12-Jan-2007. Oracle On Demand Hosting. Industry Leading Hosting Services. Oracle Hosting AFCOM and Network World - Data Center of the Year 2005

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Kevin Kraemer Senior Director, Product Marketing

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  1. Siebel CRM On DemandInfrastructure Overview Kevin Kraemer Senior Director, Product Marketing Oracle Confidential Last updated: 12-Jan-2007

  2. Oracle On Demand Hosting Oracle Confidential

  3. Industry Leading Hosting Services Oracle Hosting • AFCOM and Network World - Data Center of the Year 2005 • Operations based on industry-standard frameworks and certified by SAS70 • Over 500 Enterprise customers with most rigorous requirements Benefits • Single vendor commitment • Operational excellence • Responsiveness • Investment in future services Oracle Confidential

  4. Siebel CRM On Demand Architecture Overview Oracle Confidential

  5. Next Generation Modular On Demand Platform Instance 1 • Improved service levels • Customer independence • Flexibility in maintenanceand upgrades • Eases and acceleratesevolution of capabilities End User HTTPS Internet Instance 2 Intelligent Routing Instance N Oracle Confidential

  6. Internet HTTPS End User Oracle Data Center DMZ Tier Load-Balancing / SSL / Security Hardware Intelligent Routing Oracle Command Center: Management, performance and security tools Firewall Instance N … Instance 1 PresentationTier WebApplication Servers … CRM On Demand Shared Services Business Tier Interactive & Batch Business ProcessServers … SMTP LDAP Data Tier Database Servers Backup System Network Attached Storage Siebel CRM OnDemand Network Architecture Oracle Confidential

  7. High-Level ArchitectureLeverages Proven Siebel & Oracle Enterprise Technology Browser Client Client DMZ DMZ Tier Oracle BI (Analytics) Presentation Server Siebel CRM On Demand App on Oracle Application Server Presentation Tier Siebel CRM Business Server Oracle BI (Analytics) Server Business Tier Siebel Schema on Oracle Database Data Tier Oracle Confidential

  8. Software Components • Client Tier • HTML browser client (IE 5.5+) • Presentation Tier • Oracle HTTP Server (Apache-based) • Oracle Application Server 10g • with J2EE-based Siebel CRM On Demand Web applications • Oracle Business Intelligence Presentation Server • with Siebel Answers On Demand for analytics • Ping Identity PingFederate Server (for Single-Sign On) • Business Tier • Siebel eBusiness Server and Gateway • Oracle Business Intelligence Server • Resonate Central Dispatch (for load-balancing) • Data Tier • Oracle 10g Database Server (for OLTP and Data Warehouse databases) • Informatica PowerMart (transforms data from OLTP to Data Warehouse) • Shared Services • LDAP server • SMTP relay (outbound mail server) Oracle Confidential

  9. Q & A Oracle Confidential

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