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Understanding Business Etiquette: A Comprehensive Guide for Professional Behavior

Business etiquette is essential for effective communication and interaction in the workplace. This guide synthesizes key principles from various sources, covering a wide range of actions including appropriate business dress, greetings, introductions, and social interactions such as meetings and dinners. It emphasizes the importance of both verbal and non-verbal communication as well as cultural awareness and sensitivity, especially in international contexts. Understanding and practicing proper business etiquette can enhance professional relationships and foster a positive work environment.

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Understanding Business Etiquette: A Comprehensive Guide for Professional Behavior

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  1. Some Examples • a book Robinson, D. F. (2000). Business etiquette: your complete guide to correct behaviour in business. London: The Sunday Times. • article in a magazine, in a newspaper Ensminger, A. (2005, October 65). Creativity and Passion. Office Pro, p. 20-22.

  2. Some Examples • Web pageGraff, J. (2005). Mind your manners. Retrieved November 15, 2005 from http://www.german-business-etiquette.com. • A source with no known author Doing business in Europe. (2005, September 57). Association Management, p. 109.

  3. Quoting • when you quote any words they are not your own (you repeat another source word for word, using quotation marks) EXAMPLE: “Etiquette is not a term most business people, or anyone for that matter, are comfortable with. (Zell, 2003, p. 11)

  4. Summarizing • when you take ideas from a large passage of another source and condense them, using your own words EXAMPLE: Business etiquette includes a wide range of actions and areas, such as (Whitman, 2003): • Business dress • Handshakes, greetings, and introductions • Social interactions such as dinners and golf outings • Meeting structure and format • Written, verbal, and non-verbal communication in the workplace • Treatment of common areas and personal offices • Customer interaction • Interview format • Cultural awareness and sensitivity in a foreign country

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