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Overview of MDS Roles and KDIS Training for Service Engineers

This document outlines the defined roles within the MDS (Maintenance and Diagnostic Services) framework, focusing on various engineering positions, including Field Service Engineer, Workshop Service Engineer, and Desktop Service Agent. It emphasizes the responsibilities related to technical demonstrations, installations, maintenance, and repairs, alongside necessary skills like communication and service management. The KDIS Training curriculum for FY2014 is also highlighted, detailing mandatory training modules and resources available for engineers to enhance their technical understanding and support abilities.

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Overview of MDS Roles and KDIS Training for Service Engineers

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  1. KDIS Training Rob Lieuwen

  2. Defined MDS roles Is in charge of preparation for tech. demonstration, installation, maintenance and repair Has a wideunderstandingoftechnicalissues Has a basicunderstandingofservicemanagementand goodcommunicationskills Field Service engineer Is in charge of pre-installation and repair Has a wideunderstandingoftechnicalissuesandproblems Workshop Service engineer Desktop Service Agent Is in charge of first level support (remotely) Has a basicunderstandingoftechnicalissuesandgoodcommunicationskills KDIS Training FY2014

  3. KDIS Training FY2014

  4. KDIS Training FY2014

  5. Curriculum WSE and FSE Field Service Engineer HW Field Service Engineer SW Field Service Engineer * Workshop Service Engineer * Mandatory: FSW- HW WBT, Videos,Rapids (like WSE) Theory Test Workshop Service Engineer (basic)

  6. KDIS Training KDIS Training FY2014

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