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Performance Improvement Strategy

Performance Improvement Strategy. Chief Performance Improvement Officer June 2009. Responsibilities. The Chief Performance Improvement Officer (PIO) is the principal advisor to the Under Secretary and Deputy Under Secretary for leading/facilitating the USPTO in:

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Performance Improvement Strategy

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  1. Performance Improvement Strategy Chief Performance Improvement Officer June 2009

  2. Responsibilities • The Chief Performance Improvement Officer (PIO) is the principal advisor to the Under Secretary and Deputy Under Secretary for leading/facilitating the USPTO in: • Implementing performance improvement strategies/toolssuch as adopting Baldrige National Quality Program principles and Lean Six Sigma. • Ensuring strategic goals are aggressive, realistic, accurately measured and linked to the Strategic Plan. • Evaluating the potential impact and effectiveness of USPTO programs.

  3. Priority 1 -- Strategic Management Process Understand what we are supposed to do and for whom Execute the plan – Measure results • Mission • Guiding Principles • Foundational/Contextual Information • Value Stream/Process Improvement • Data-Driven Decision-Making • Established drumbeat • Performance reviews • Accountability • Enterprise learning 5 1 Monitor Performance How We Measure our Progress Enterprise ProfileWho We Are Strategic Management 2 4 Enterprise AssessmentWhat We Do Outline the approach on how to achieve desired goals and objectives Execution PlanHow We Get There Understand what we are doing, how and what it costs 3 • Short-term planning • Identifying Initiatives • Determining milestones • Prioritizing • Assigning Accountability • Identifying performance measures • Strategic Core Value Streams • Processes • Strengths and weaknesses • Core capabilities • Performance/Capability Gaps Strategic PlanWhere We Are Going Understand our environment, how it’s changing and where we should head • Vision • Strategic Goals, Objectives, Strategies and Metrics • Long-term planning

  4. Activities Completed • Established Chief Performance Improvement Officer. • Provided initial training/education to Executives and business unit representatives on Baldrige principles and Lean Six Sigma. • Conducted several Lean Six Sigma projects in the Office of the Chief Administrative Officer. Lean Six Sigma is a problem-solving tool to improve business processes.

  5. Activities in Progress • The USPTO leadership has begun to update the Strategic plan. • The Patent Training Academy (PTA) is currently implementing ISO 9001, a Quality Management System. The PTA is expected to achieve certification this month. • The Office of the Chief Information Officer is implementing ITIL (Information Technology Infrastructure Library), which is a quality approach focused on the management of IT service processes.

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