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Exploring Possibilities: Best Practices for Network Operations Centers

Join us for the Fall Member Meeting where industry experts Steve Peck from Indiana University, Kika Barr from WiscNet, Kevin Schmidtke and Perry Brunelli from UW-Madison will present best practices for Network Operations Centers. The agenda includes discussions on organizational structures, tools, customer service challenges, outsourcing, and internal processes, as well as exploring the future of network operations. Attendees will have the opportunity to provide input and shape the discussion for next steps.

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Exploring Possibilities: Best Practices for Network Operations Centers

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  1. Fall Member Meeting Presentation Exploring Possibilities: Best Practices for Network Operations Centers Steve Peck - Indiana University Kika Barr - WiscNet Kevin Schmidtke - UW-Madison Perry Brunelli - UW-Madison

  2. Fall Member Meeting Presentation Agenda Panel introductory remarks Session format / attendee input Where do we go from here?

  3. Fall Member Meeting Presentation Session Topics Organizational structures Tools Customer service issues Outsourcing Internal processes Optical networks

  4. Fall Member Meeting Presentation Next Steps Steve Peck speck@iupui.edu Kika Barr barr@wiscnet.net Kevin Schmitke kevin.schmidtke@doit.wisc.edu Perry Brunelli brunelli@doit.wisc.edu

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