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Building a Customer-Centric SWIFT Community for Banks and Financial Institutions

At the SWIFT presentation on October 30, 2007, in Accra, Ghana, Ian Bessarabia highlighted the importance of a customer-centric approach for banks, corporates, and financial institutions. With over 8,242 users across 208 countries and 738 active users in Africa alone, SWIFT fosters a collaborative online platform that enhances interaction among diverse communities. This initiative promotes partnership, innovation in payment systems, and the sharing of knowledge and experiences, ultimately aiming to deepen business networks and drive success through collaboration.

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Building a Customer-Centric SWIFT Community for Banks and Financial Institutions

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  1. SWIFT Presentation 30 October 2007 Accra, Ghana Ian Bessarabia Regional Account Manager

  2. Customer SWIFT - A customer centric user community Banks Corporates Payment Systems Clearing & SettlementSystems InsuranceCompanies GovernmentInstitutions Broker-Dealers Stock Exchanges Securities MI’s Depositories Payments MI's Trustees IMI's

  3. SWIFT in figures 8,242 users 208 countries

  4. SWIFT in Africa 54 countries 738 live users

  5. Securities Market infrastructures - FIN Argentina Caja de Valores Australia SFE Austria OEKB Belgium Euronext CIK Euroclear Bank MTS Brazil CLC Canada CDS Croatia Sredisnja Depositarrna Agencija Denmark VP Finland HEX France Euroclear France Euronext Paris – MATIF MTS Germany Eurex Clearing Deutsche Boerse MTS Greece Central Securities Depository Hong Kong HK Futures Exchange SEHK Options Clearing House Hungary Keler Italy Monte Titoli Borsa Italiana CCG Japan JSCC Kazakhstan Kazakhstan Stock Exchange Korea Securities Depository Latvia Central Depository Lebanon Midclear Luxembourg Clearstream Mexico SD Indeval Netherlands Euroclear Netherlands MTS Norway VPS Poland National Depository for Securities Portugal MTS Russian Depository Clearing Company Federation The National Depository Center Singapore Central Depository Singapore Exchange Slovenia Central Securities Clearing Corp Sri Lanka Securities settlement system South Africa STRATE JSE Limited Spain Iberclear MEFF MTS Sweden VPC AB Switzerland SIS SIS x-clear Taiwan Securities Central Depository UK (& Ireland) CREST London Clearing House USA ISCC DTCC Omgeo

  6. SWIFT team at the conference Georges Bertinchamps Ian Bessarabia Matthieu de Heering

  7. Platform for community dialogue and action • Collaborative internet platform – brings people together • Virtual meeting place – always open • Online discussions – mutual interest • Interaction – YOUR business network • Knowledge bank – share and seek • A community of communities

  8. And more than technology... More interactivity with content and participants Community-oriented events You can influence Share experiences, questions, documents Newcollaborative channels Productinnovation Different communities for different scopes Private and public communities Individualsinteraction Deepen and extend your business network Communityleaders

  9. Partnership Success requires partnerships SWIFT is your partner

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