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Group 2 Ramesh Gowda Byung Kang Joseph Ryan Zelie Ybanez March 04, 2012

NU MMI 402 – Introduction to Clinical Thinking Improving Efficiencies in the Outpatient Setting Group 2 Final Project. Group 2 Ramesh Gowda Byung Kang Joseph Ryan Zelie Ybanez March 04, 2012. Presentation outline. Background Case Scenario Current State & Workflow

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Group 2 Ramesh Gowda Byung Kang Joseph Ryan Zelie Ybanez March 04, 2012

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  1. NU MMI 402 – Introduction to Clinical ThinkingImproving Efficiencies in the Outpatient SettingGroup 2 Final Project Group 2 Ramesh GowdaByung KangJoseph RyanZelie Ybanez March 04, 2012

  2. Presentation outline • Background • Case Scenario • Current State & Workflow • Technologies Considered and their Benefits • Optimized State & New Workflow • Conclusion

  3. Background • US spends more per capita, but is ranked as the 37th in the world. • Health care industry in US is quite complex and fragmented. • Majority of medical records in the US still on paper and the average appointment taking 13 pages to document. 1 • Only 6.3% of physicians use a fully-functional Electronic Health Record system in their practice according to the CDC. 2 • At least 1.5 million Americans are sickened, injured or killed each year by errors related to according to the Institute of Medicine. 2 • ARRA/HITECH Act has allocated to $19 Billion to promote the use of Health Information Technology (HIT) especially for EHRs. Practice Fusion Survey PR Newswire

  4. Current State

  5. Scheduling Workflow

  6. Front Desk Workflow

  7. Medical Assistant (MA) Intake Workflow

  8. Physician Intake Workflow

  9. Checkout Workflow

  10. Consultant Workflow

  11. Overview

  12. Technology Considered • Electronic Health Records (EHR) • Clinical Decision Support System (CDSS) • Health Information Exchange (HIE) • Mobile Technology (e.g. smart phone and tablets) Practice Fusion Survey PR Newswire

  13. Technology - EHR • What is EHR? • Electronic Health Rerecords (EHR) include comprehensive patient data such as patient demographics, medical history, vital signs, medication, allergies, immunization status, lab test results, images (radiology, MRI, CT scan, etc.) and insurance, billing information. • EHRs goes beyond the digital form of the charts, conceptually they focus on the total health of the patient. Benefits of EHRs • Coordinated care • Enhanced communication between providers • Productivity improvement • Quality care • Convenience for patients • Better patient management

  14. Optimized State

  15. Optimized Scheduling Workflow

  16. Optimized Front Desk Workflow

  17. Optimized MA Intake Workflow

  18. Optimized Physician Workflow

  19. Optimized Checkout Workflow

  20. Conclusion

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