Gartner G-Cloud Service Definition

1. Gartner G-Cloud Service Definition Cloud Consulting: Gartner Cloud & ICT Cost Optimisation — Detail and Road Map For further information on Gartner support for Cloud initiatives visit: • http://www.gartner.com/technology/research/cloud-computing/services.jsp

2. Gartner Service Definition —Cloud & ICT Cost Optimisation — Detail and Road Map Service Description • This service is available as a supplement to a Cloud Services Baseline or Benchmark • Gartner will develop an implementable road map for each selected service tower, provide a delivery structure, and identify key risks and potential mitigations • Gartner will define the delivery cycle for each opportunity, in conjunction with client staff, and create an implementation plan: • Providing best practices and relevant recommendations based on Gartner databases • Producing a detailed assessment of benefit, ICT organisational risk, input cost to achieve benefit, and time frame in which the opportunity is realisable to a client implementation road map • Key Deliverables • ICT Cost Optimisation (ITCO) report which comprises: • Key findings • Road map • Benefits, risks, and potential mitigations • Development of the cost-benefit analysis using Gartner Cloud advisory services, as well as past experience in implementing cost improvement actions Key Benefits • Using Gartner frameworks and models, we will provide independent, detailed analysis of the feasibility, value and risk of key cost optimisation opportunities, to drive strategic planning • Typically savings are in the order of 10% to 20% of ICT budget • Supplements clients’ own programmes for cost reduction or optimisation and feeds into business case planning • Allows client organisations to show clear linkage between cost optimisation initiatives which reduce cost to the business, those which improve productivity, and those which can be used to drive business value • Using Gartner advice to move to an implementation plan, which is actionable, identifies key stakeholders who will own benefits realisation, and risks which can be mitigated • Utilising a proven measurement framework based on interactions with major government organisations and the majority of the Global 500 • Price • Gartner will charge a firm fixed price of £25,000 per service tower (service desk, end-user computing, server operations, mainframe, storage area networks, voice networks, data networks, applications) excl. VAT, incl. all expenses for this service

3. Gartner Service Definition —Cloud & ICT Cost Optimisation — Detail and Road Map Full List of Deliverables • Workshop — Detail and Road Map — Gartner works with client ICT organisation to further refine and develop the analysis output from previous baseline or benchmarking workshops into a road map, which matches opportunity to actions, and timescales to deliver benefits identified • Road Map Report —based on workshop outputs, Gartner produces a road map as input into the business case for investment • Updated Options Analysis Worksheet — update of options appraisal and ranked list of opportunities

4. Gartner Service Definition —Cloud & ICT Cost Optimisation — Detail and Road Map Approach • Further refinement of options using quantitative and qualitative criteria; assessment of likely positive and negative outcomes and potential mitigation by opportunity • Formulation of road map with detailed implementation timelines • To understand the current and desired future state of Cloud and ICT, and support client in achieving both strategic and tactical change • To input into client Cloud and ICT strategies and supplement existing planning • Project Team • Gartner will provide consultants which are experienced in the area of analysis and triage of ICT and business-focused cost optimisations, and evaluate pros and cons. The project will be led by a Director/Associate Director,and supported by a team of subject matter experts. Schedule • Through use of workshops and off-site work to achieve an implementable road map, within two to three weeks • Reasons why Others use Gartner • Gartner has a track record of identifying real and material Cloud and ICT cost optimisation opportunities • Gartner will field a highly experienced team to ensure maximum leverage of expertise and insight for you as the client • Gartner has developed a proven methodology and fact based analysis using the unique Gartner Benchmarking databases that provide a firm foundation to identify real and achievable cost reductions • Gartner will follow an accelerated process, using proprietary tools, industry experience and focused data collection • You are engaging recognised industry specialists that include: • Experts in Benchmarking and ICT best practices • Experts in optimising service delivery models • Experts in organisation optimisation

5. Gartner Service Definition —Cloud & ICT Cost Optimisation — Detail and Road Map • Reasons Why Others Use Gartner • Gartner created the IT Research industry 32 years ago, and our reputation speaks for itself. Gartner Research is the only IT research informed by both the technology end user and provider’s perspectives. We use our research as the basis for our Consulting solutions, methodologies and tools; and, we leverage our research and our industry‑leading analysts, as needed, throughout our Consulting engagements. So, when our clients buy Gartner Consulting, they are buying Gartner Research • Articulating a clear ICT Value Proposition that is framed such that cloud opportunities are highlighted appropriately is a foundational pillar in approving and executing change. Without evidenceto secure informed consent to an updated ICT Value Proposition there is a danger that Cloud opportunities are missed, or pursued for inappropriate reasons • A clear view of what changes to make to ensure the organisation is better able to recognise, evaluate, decide and execute on Cloud initiatives (and the rationale for making such changes) • Prerequisites • There are no prerequisites to this service Any Additional Information • There is no additional information related to this service

6. Gartner Service Definition —Cloud & ICT Cost Optimisation — Detail and Road Map Assumptions • The due diligence (‘as‑is’) data are reasonably available via interviews and documentation review • The client will provide timely access to all appropriate personnel to be interviewed. These personnel will have the ability to provide data necessary to complete this project, answer questions, provide existing documentation and attend working sessions • Service pricing assumes that the client will arrange all sessions with the client personnel • All data collection and interviews/workshops will take place via telephone or in person at the client offices • The client will designate a project manager to act as the primary point of contact for this project who will be expected to work closely with the Gartner employees as needed and will: (a) approve project priorities, detailed task plans and schedules; (b) facilitate the scheduling of Gartner interviews with appropriate client personnel; (c) notify Gartner in writing of any project or performance issues; and (d) assist in resolving project issues that may arise • The work effort described in this service definition assumes that the client personnel are available to assist in the project as defined in this Proposal. If the client personnel are not available, a change of scope may be necessary • The client will review and approve documents within five business days. If no formal approval or rejection is received within that time, the deliverable is considered to be accepted by the client • The client is to schedule the client resources for project activities and provide meeting facilities as necessary • The client personnel will be made available per the final project schedule • Any requests for additional information (beyond the details described in the tasks above) that are made by the client will be considered a change in scope for this engagement and will be handled accordingly • All deliverables will be developed using Microsoft products (e.g. Project, Excel, Word and PowerPoint) • Changes to Scope • The scope of the engagement is defined herein. All client requests for changes must be set forth and explained in writing. As soon as practicable, Gartner shall advise of the cost/schedule implications of requested changes and any other necessary details to allow both parties to decide whether to proceed with the requested changes. The parties shall agree in writing upon any requested changes prior to Gartner commencing work • As used herein, “changes” are defined as work activities or work products not originally planned for or specifically defined by this service definition

7. Gartner Service Definition —Cloud & ICT Cost Optimisation — Detail and Road Map Information Assurance • Gartner possesses analysts and consultants with various security clearances, or we will acquire those clearances as the client demands • Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively • Gartner’s benchmarks are predicated on the confidentiality of its data sources, with only outline information given as to the nature of the data points contained within its databases (e.g. Government; UK; workload range of X-Y end users, and the like) • Data Restoration • This does not apply: all data retained is anonymised before use with other clients; no client is able to access this data directly and therefore there is no data restoration process related to this service Backup Restore and Disaster Recovery • The Gartner service under discussion does not require Gartner to manage or store any critical client data on the client’s behalf. Therefore, as there is no risk to the client and no break in service that will affect the client experience, there is policy required • Service Migration • There is no need for a Service Migration plan given the nature of the service under discussion. The client is able to complete and conclude the service without any ongoing process being required for transfer of service or information to an alternative provider or successor

8. Gartner Service Definition —Cloud & ICT Cost Optimisation — Detail and Road Map Onboarding • Does not apply. Gartner’s process involves guiding the client staff through the baseline activities, either through workshop or through structured interview • Gartner retains responsibility for agreeing any data collected with the client sponsor/project manager Offboarding • Does not apply. Gartner’s process does not rely on any individual’s knowledge of the client IT organisation, cost base. There is some dependency on accessing the correct member of client staff with whom to discuss key areas of data collection. Gartner’s recommendation is that this be handled during the project initiation phase • Gartner retains responsibility for agreeing any data collected with the client sponsor/project manager

9. Gartner Service Definition —Cloud & ICT Cost Optimisation — Detail and Road Map Pricing • This service is provided at a firm fixed price of £25,000 per service tower excl. VAT, incl. all expenses for this service • Service towers defined are: service desk, end-user computing, server operations, mainframe, storage area networks, data networks, applications, IT security and day rates • Financial Recompense Model • If a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement Ordering and Invoicing Process • Gartner will bill for 100% of the professional fees at contract signing • All invoices are payable net 30 days from date of invoice. While Gartner does not itemise billing for professional services, Gartner agrees and will comply with any reasonable requests for records substantiating our invoices • Termination Terms (by Consumer/by the Supplier) • Services may be terminated without cause by the Customer on at least thirty (30) Working Days notice

10. Gartner Service Definition —Cloud & ICT Cost Optimisation — Detail and Road Map Service Management • Gartner Advisory is focused on the delivery of high quality and timely advice and guidance to its client base, and has a number of quality gates which it has built into its products • Gartner’s benchmarking process is UKAS ISO9001 accredited and includes the completion of key project governance artefacts such as a project initiation document, project plan, progress review calls, and Quality Assurance by the relevant Managing Partner for Government • Gartner Consulting recommendations are produced independently without the influence, review or approval of outside investors, shareholders or directors. For further information on the independence and integrity of Gartner Research, see “Guiding Principles on Independence and Objectivity” on our website, gartner.com or contact the Office of the Ombudsman at ombudsman@gartner.com or +1 203 316 3334 Service Constraints • This is not applicable to this service • Service Levels • This is not applicable to this service

11. Gartner Service Definition —Cloud & ICT Cost Optimisation — Detail and Road Map Consumer Responsibilities Data Collection • Client will provide the necessary support to all data collection activities and workshops • All data collection and interviews/workshops will take place via telephone or in person at client location as agreed to at the project initiation • Training • This is not applicable to this service Technical Requirements • Client may be asked to provide a projector, to assist with the discussion of cost, price, service level and maturity items at the workshops • No other technical requirements exist • Trial Service • Gartner does not offer a trial service option in relation to this service