Presentation Transcript

1. Gartner G-Cloud Service Definition

   Consulting for Cloud: Gartner Consulting —Cloud Component Documentation Review For further information on Gartner support for Cloud initiatives visit: http://www.gartner.com/technology/research/cloud-computing/services.jsp
2. Gartner Service Description — Cloud Component Documentation Review A Gartner report of up to 12 pages that details: The outcome of the analysis. The specific cloud service component reviewed and analysed using Gartner best practices. Key findings. Proposed next steps to be taken. Key Benefits An opportunity to align strategies with a number of key stakeholders. A clear, external statement on the suitability of a specific component of the cloud strategy within the context of the organisations business requirements. Support in forming and validating an organisational viewpoint on a key component of a cloud strategy. Independent and objective analysis that can feed into a wider requirement such as business case development, or sourcing strategy. Service Description Gartner provides structured support in reviewing and developing a specific cloud service strategy, component by component. This service will allow the client organisation to provide an executive summary of the suitability of a particular component and its documentation of their cloud strategy or existing Cloud service. This service provides a clear indication of whether the cloud component being examined, for example, a component within an IaaS or Saas service, is suitable for the client, with practical guidance and advice on how to address documentation gaps against best practice. This service will make use of the extensive Gartner research, case studies and Gartner Consulting experience to ensure that the organisation is able to present an independent, external viewpoint to senior staff and stakeholders. Key Deliverables Kick-off call / meeting to agree and document which aspects of the Cloud Strategy are in scope for the project for a fixed duration of 2 weeks elapsed time. Analysis of client documentation relevant to the agreed scope - up to 100 pages. Pricing Gartner will charge a firm fixed price of £19,310 excluding VAT, including all expenses for this service.
3. Gartner Service Definition — Cloud Component Documentation Review Assumptions The client will designate a project manager as primary point of contact who will work closely with Gartner as needed and will: (a) approve priorities/task plans/schedules; (b) facilitate scheduling of interviews with personnel; (c) notify Gartner in writing of project issues and assist in their resolution. Client will review and approve documents within five business days. If no formal approval/rejection is received within that time, the deliverable is considered accepted. Client personnel will be made available per the schedule agreed in the kickoff meeting. The due diligence (as‑is) data are reasonably available via interviews and documentation review. Client provides timely access to personnel to be interviewed. These personnel will be able to answer questions, provide documentation and attend sessions. All data collection/interviews/workshops will take place via phone or in person as agreed at the project kickoff . With the exception of meetings, Gartner work will be performed at Gartner locations. Offices, phones, printing/copying and Internet access will be available to Gartner at client locations. Gartner will use Microsoft Office for the production of any engagement documentation. Any requests for additional information and/or deliverables(beyond the details described in this service definition) that are made will be considered a change in scope and will be handled accordingly (see Changes to Scope). This does not apply to clarification questions. Changes to Scope The scope of the engagement is defined herein. All client requests for changes must be set forth and explained in writing. As soon as practicable, Gartner shall advise of the cost/schedule implications of requested changes and any other necessary details to allow both parties to decide whether to proceed with the requested changes. The parties shall agree in writing upon any requested changes prior to Gartner commencing work. As used herein, “changes” are defined as work activities or work products not originally planned for or specifically defined by this service definition.
4. Gartner Service Definition —Cloud Component Documentation Review Information Assurance Gartner possesses analysts and consultants with various security clearances, or we will, within reason, acquire those clearances as the client demands. Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively. Backup Restore and Disaster Recovery The Gartner service under discussion does not require Gartner to manage or store any critical client data. Therefore, as there is no risk to the client and no break in service that will affect the client experience, there is no applicable policy needed in relation to this specific issue. Data Restoration No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service. Linked Gartner G-Cloud products This product provides the information needed for an organisation to develop a detailed business case and sourcing strategy for data centres. Gartner also provides products to support the development of other cloud requirements and sourcing strategies. These are: Cloud & ICT Cost Optimisation Opportunity and Options Appraisal Cloud Feasibility Assessment Cloud Discovery Workshop Service Migration There is no need for a Service Migration plan given the nature of the service under discussion. The client is able to complete and conclude the service without any ongoing process being required for transfer of service or information to an alternative provider or successor. At the conclusion of the service described all deliverables and any supporting information is handed over to the client.
5. Gartner Service Definition — Cloud Component Documentation Review Onboarding Gartner does not offer onboarding services, however, Gartner will hold a kickoff meeting with the client to ensure understanding of the engagement objectives, scope, schedule, and milestones, roles, responsibilities and required resources for Gartner and the client. Gartner will also discuss anticipated risks and mitigation plans, based on lessons learned from past experience. Gartner will gather any relevant background material from the client. Offboarding Gartner does not offer offboarding services, however, Gartner will close down the engagement , upon conclusion, ensuring all necessary skills and information are transferred appropriately and in a timely manner to the client.
6. Gartner Service Definition —Cloud Component Documentation Review Pricing Gartner will bill a firm fixed price of £19,600 excluding VAT, including all expenses for this service. Ordering and Invoicing Process Gartner will bill for 100% of the professional fees at contract signing. All invoices are payable net 30 days from date of invoice. While Gartner does not itemise billing for professional services, Gartner agrees and will comply with any reasonable requests for records substantiating our invoices. Financial Recompense Model In the event that a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement. Termination Terms (by Consumer / by the Supplier) Services may be terminated without cause by the Customer on at least thirty (30) Working Days’ notice.
7. Gartner Service Definition —Cloud Component Documentation Review Service Management This is not applicable to this service. The service will be managed as described under the Statement of Work component of this Service Definition Service Constraints This is not applicable to this service. Service Description Project Schedule Gartner anticipates completion of this engagement within 2 weeks Week 1 – up to two days on site Week 2 – write up Service Levels This is not applicable to this service.
8. Gartner Service Definition —Cloud Component Documentation Review Training Gartner does not offer a training option in relation to this service Trial Service Gartner does not offer a trial service option in relation to this service. Consumer Responsibilities Provision of the necessary resources, systems and documentation for review. Responsible for managing logistics on client’s site for the duration of the engagement. Assign a client Project Manager to work as a single point contact between the Gartner team and the client. Identify the right people for the interviews/ workshops, schedule and communicate the intent of the engagement. Provide facilities for Gartner Work Space. Collate and send all relevant data prior to the meeting. Ensure attendance at kickoff meeting and any subsequent interviews and meetings by Project Sponsor, Project Manager and other key stakeholders, as determined prior, during and post kickoff. Technical Requirements Gartner will require access to: Any information requested (some may be potentially sensitive) regarding the cloud strategy electronically and /or in paper format. Pricing Gartner will charge a firm fixed price of £19,310 excl. VAT, incl. all expenses for this service.