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Unit 2

Unit 2 House keeping Topic 12 Facilities Supplying (2 periods). Unit 2. Unit 2. Topic 12 Facilities supplying. (2 periods). 1. Learning objects. 2. Background information introduction. 3. Discussion & presentation. 4. Listening activities. 5. Notes. 6. In- class exercises.

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Unit 2

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  1. Unit 2 House keeping • Topic 12 Facilities Supplying • (2 periods) Unit 2

  2. Unit 2 Topic 12 Facilities supplying (2 periods) 1. Learning objects. 2. Background information introduction. 3. Discussion & presentation. 4. Listening activities. 5. Notes. 6. In- class exercises. 7. Further development. 8. Assignment. 9. Key to exercises.

  3. Learning objects Unit 2 1. Ss are required to be familiar with the facilities in guest rooms. 2. Ss are required to get a good understanding of facilities supplying and repair in guest rooms.

  4. Unit 2 Flat iron Air-conditioner Telephone Electric thermos bottle 1. Introduction to some basic facilities in guest rooms

  5. 2. An Outlook of the best hotel in the world • The Burj Al Arab Hotel Unit 2

  6. Unit 2 ▲ Listening activities 1. Listen and answer. 插入音频6 1) What does the Floor attendant introduce to Bellows? 2) Do the Bellows feel satisfied with the repairman or not? How do you know? 2. Oral practice. Listen to the dialogue again and repeat, paying attention to the fluency and tone of your voice. 插入音频6

  7. Unit 2 • Showing the room facilities • Scene: The floor attendant (FA) is showing the Bellows the amenities in the room. • FA: (Graciously) Mr. and Mrs. Bellow, here is the light • switch, the temperature adjuster, the wardrobe and mini- • bar. Here is our hotel’s Information Service Booklet. It • gives you an idea about our services and facilities. • Mrs. Bellow (M): Wonderful! Thank you. • FA: The panel on the night stands controls different • devices in the room. The door leads to the bathroom, and • there is a laundry bag in the wardrobe. The hot water • supply is round the clock. And there are two sockets in • the bathroom, for 110 V and 220 V respectively. The • voltage here is much higher than that in the States.

  8. Unit 2 • Mr. Bellow (B): Oh, I can use my electric shaver. • And I feel like taking a bath to freshen up after a • tiring transoceanic flight. • FA: Is there anything I can do before I leave the room? • M: You’ve made us feel very welcome. By the way, is the tap water drinkable? • FA: Oh, Mr. and Mrs. Bellow, please don’t drink the • tap water, there is boiled drinking in the thermos • bottle and cold drinking water in the carafe. If you • need anything please dial 8 or press the button over • there. • B: Thank you very much. • FA: You are always welcome. I hope you will enjoy • your stay with us.

  9. Unit 2 ▲ Notes • 1.Words. amenities 设施 graciously 有礼貌地 adjuster 调节装置 respectively分别地 shelves衣柜内木架 main switch 总开关 stool 梳妆台 shower cap浴帽 thermos bottle热水壶 water tank 水箱 bedside cupboard 床头 air exhauster 抽风机 • 2.Sentences. 1) I am out of toilet paper. 2) Can I have an extra pillow/teabag/bath towel? 3) Can you bring me a hair-dryer/transformer/cot/English newspaper? 4) I’d like to use a safety deposit box. SERVICIE

  10. Unit 2 ▲ In-class exercises • 1.You are a Housekeeping Clerk. Make a presentation of your responsibility and daily work in no less than 100 words. • 2. Design a dialogue about how to deal with room facilities complaining.

  11. Unit 2 ▲ Further Development Activities. 1.Do a survey of the room facilities in a local 4-star-hotel and write a report based on your study. 2. Watch the flash and introduce the room facilities in a three-bed room of a local 5-star hotel.

  12. Unit 2 • H=house keeper, B=Mr. Bellow • H: Good morning, Housekeeping, may I help you? • B: Certainly. This is Mr. Bellow calling from Room 908. The air-conditioner in my room refuses to work. I couldn’t get any cool air. • H: I am terribly sorry to hear that. I’ll send the repairman to fix it right away. • (The repair man (R) comes and fixes the air-conditioner) • R: How do you feel now? • B: Oh, I can feel the cool air. One more thing, I was about to take a shower just now, but no hot water came out. • R: Oh, I am sorry. May I have a look? • B: Go ahead, please. • R: Mr. Bellow those shower controls are a little difficult to use. Did you pull the handle out and move it to the right?

  13. Unit 2 ▲ Assignment 1. Try to design a guest room of humanness and list the facilities it has to be equipped with. 2. Finish exercises online.

  14. Unit 2 ▲ Keys to Topic 12 1.Translate the following into English. 1) The alarm clock in my room is not working. 2) Can you send someone up? The bulb in my bedside lamp is broking. 3) Since the water pipes are being repaired, hot water is not available from 9 a.m. to 4 p.m.. 4) I’ve brought the spare fuse. 5) Would you like to tell me something about the room facilities? 6) This panel can control the air conditioner. 7) There is no central switch system for the lights. Each light is turned on individually. 8) This is drinking water. The knob is for chilled drinking water. 2. Fill in the blanks with propositions. into, with, in, as, with, with, into, of in.

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