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GN Operations Italy

GN Operations Italy

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GN Operations Italy

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  1. GN Operations Italy EN ISO 9001 (2000) IQ-0601-08

  2. Aboutus gnoperationsis the brand within gnresearch that manages data collection activity for market research and statistical surveys. As soon as gnresearch entered Teleperformance Group in 1996 (as GrandiNumeri Srl, as it was called at that time), a massive infrastructure for data collection was created and has in time increased its volumes, scope and competence. ISO 9001 certification 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 Roma via di Priscilla,101 Milano Corso Garibaldi,86 Bari Via D. Marin,3 Tirana Rr. A. Frasheri 50 CATI WS 130 CATI WS 210 CATI WS 265 CATI WS 325 CATI WS 60 CAPI 80 CAPI 120 CAPI 170 CAPI gnoperations Italy

  3. Ouroffer Computer Aided Telephone Interview: 265 CATI workstations In-Shore (Rome and Bari) and 60 Off-Shore (Tirana) providing interviews in Italy and in more than 30 foreign countries through native-speaker interviewers in nearly every language. Computer Aided Personal Interview: 250 notebooks/netbooks, 20 Palmtops and a network of more than 1000 interviewers in Italy coordinated by 20 regional supervisors and by a team of 7 in-house experts. Mystery surveys: a network of 150 professionals, proficient in Mystery surveys, ensure coverage of the whole Italian territory. Computer Assisted Web Interview: A redounded hi-availability web server ensures a top-of-the-line hosting of any web survey Qualitative Research: 3 fully-equipped facilities in all 3 Italian Offices (audio-video recording, remote viewing, translation services, etc.) Data processing and statistical analysis gn operations Italy

  4. Our promise “We believe that trust drives Client loyalty and company growth. As a data collection provider, we actively focus on protecting our Client investment by ensuring the highest possible quality of data for their Market Research needs.” gn operations Italy

  5. CATI fieldwork CATI fieldwork is our “center of excellence” , as acknowledged by our clients and competitors. In our CATI Centers in Rome, Bari and Tirana we conduct interviews on any target reachable by phone, in Italy and in more than 30 other Countries in the world. In 2010 we have realized: • more than 500 fieldwork sessions • about 450.000 B2C interviews • about 150.000 B2B interviews • more than 300.000 hours of live data collection • about 30.000 hours dedicated to quantitative and qualitative checks. Our CATI fieldwork has carried out interviews with significant sample size in almost any European country. On top of this, we are skilled and equipped for reaching any continent and any time-zone. Currently, from our CATI Center in Rome we cover the following languages: gn operations Italy

  6. Planning stage Ex-ante controls In progress controls Ex-post controls Review of current quality procedures to ensure their applicability to the activity requested Optimization of the production tools (CATI software) to minimize errors Data file consistency and correctness check Monitoring of interviews and on-going data analysis to detect and prevent any mistake CATI fieldwork: control points gn operations Italy

  7. F2F Fieldwork F2F fieldwork offices of gnoperations Italy Centralized management (2 coordinators in Bari, 4 in Rome and 2 in Milan) Milan Cover through a network of regional supervisors (20) and interviewers (1000) • TECHNOLOGICAL EQUIPMENT • Conference rooms and training rooms in all 3 location, each one equipped with a multi-standard video conferencing system. • A fleet of 250 notebooks/netbooks • 20 Palmtops for the fieldwork for time critical data collection requiring istant data submitting. • A single multi-methodology Software solution (Askia, for references: integrating phone, personal and web interviews • Toll-free number available to people on the field to get assistance and escalation procedure to solve technical, information and specific problems connected to the fieldworks Rome Bari gn operations Italy

  8. F2F Fieldwork Our experience ensures a high quality of the data collected through: • in-home interviews • central location interviews • in- street interviews • mystery surveys • B2B and B2C surveys • coordinated management of large samples in Italy, including small towns and remote areas • GN Operations quality standards on F2F fieldwork are: * gnoperations considers an interview validated only ifit contains a telephone number allowing to reach the interviewee for a later check. If the telephone number is wrong, the recall is expanded to determine whether the error is random or systematic and consequently if it is an index of misbehavior by the interviewer. gn operations Italy

  9. gnresearch Group / Contacts gnoperations Italy is in Rome, Milan and Bari. It also operates off-shore in the office of Tirana in Albania. Main contact: Lino Coscione Operations Director Tel. +39 06 86 517 212 Apart from Italy and Albania,gnresearch is also in Paris, Dusseldorf, and Tunis. gn operations Italy