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Enhancing the Ontario Court Website for Accessibility and User Experience

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24 diapositives · 373 Views · Sep 27, 2014

The Ontario Court Website Enhancement Project focuses on improving access to critical legal information for diverse public audiences, including the judiciary, legal professionals, and self-represented litigants. Launched in June 1998, the project underwent significant redesigns in 2007 and 2012, ensuring adherence to the Accessibility for Ontarians with Disabilities Act and Web Content Accessibility Guidelines (WCAG 2.0 AA). Key goals include user-friendly design, reliable information, and ongoing security enhancements, backed by a dedicated team and robust technical specifications.

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  1. ONTARIO COURT WEBSITE ENHANCEMENT PROJECT

  2. ENVIRONMENT • Legislative – Accessibility for Ontarians with Disabilities Act, 2005 Political • criminal reform • family law reform

  3. ENVIRONMENT --2 • Standards • CCCT guidelines • Web Content Accessibility Guidelines (WCAG 2.0 AA) • privacy • Technical • Web 2.0 • Mobile PDAs • Security breaches

  4. HISTORICAL CONTEXT • Launched June 1998 • Key audiences: judiciary, legal profession and consumers (self-represented litigants) • Partner: Ontario Judicial Education Network • Website redesign 2007 • Ontario Court of Justice (OCJ) enhancement 2012

  5. PICTORIAL EVOLUTION 1998-2012

  6. 2007-2012

  7. 2012

  8. OCJ GOALS • Enhance access to a variety of public audiences • Ensure ongoing value to the legal profession • Promote access to: • Teachers • Media • Consumers • General public

  9. NEW DESIGN PRINCIPLES • One stop access • Consistent look and feel • Visual appeal • Phased in approach • Develop robust processes to keep information current and accurate

  10. WEBSITE TEAM • Judicial Library Services (1 FTE) 2 staff • Judicial Information Technology Office (1 FTE) 3 staff • Content developers • Project manager (OCJ)

  11. PROJECT PHASES • Information audit and consultation • Design (story boards to acceptance) • Technical (selection of CM, plugins, testing) • Content development • Testing – accessibility, penetration • Usability testing of website • Launch and marketing • Documentation • Review / Ongoing enhancement

  12. OCJ IMPLEMENTATION PLAN Going forward Feb-Sept 2011 Nov 2011 Mar 2012

  13. LESSONS LEARNED • Communication, communication, and communication • Translation issues • Technology

  14. GOVERNANCE • Under development • OCJ visual style manual • Documentation

  15. FUTURE • Enhancements for the Superior Court and Court of Appeal • Ongoing review • Ongoing security enhancement to website and back up

  16. TECHNICAL SPECIFICATIONOCJ WEBSITE • Operating System: Windows Server 2008 R2 EnterpriseWeb Server: Internet Information Services (IIS) 7.5Supported  Server Side Scripting languages: PHP, Perl, ASP, ASP.Net • Database: MySQL • Content management: WordPress 3.4 • Search: Sphider 1.3.5 PHP Search engine (driven by PHP 5.4.3 and MySQL 5.5) • Usage tracking: Awstats version 7.0 (Requires Perl: ActivePerl5.14.2.1402)

  17. To manage mobile access, visual interest, support for two languages, security, etc. a number of plugins are employed. • WordPress Mobile Pack • JQuery Mobile Framework • Mobile Analytics • WordPress Multi-Site • Use of Widgets • WP-chgFontSize • Multilingual WordPress • TinyMCE Advanced • Portfolio Slideshow • Maintenance Mode • JavaScript save mail • Captcha

  18. WEBSITE HOSTING • Dedicated server, with a few high-availability features, but not a full HA environment. •  Perimeter protection with intrusion detection and a dedicated firewall • Access via remote KVM (as if we are there at the local keyboard, monitor and even power-on button). • Backup to a local, secondary hard-drive and also to internal storage. • 24/7 call centre support

  19. USEFUL SITES – Court websites • CCCT_CCTJ blog http://ccct-cctj.ca/category/blog/feed • Court Technology Bulletin (US) http://courttechbulletin.blogspot.ca/ • National Center for State Courts (US) http://www.ncsc.org/Topics/Media/Court-Websites/Resource-Guide.aspx

  20. WEBSITE DESIGN LINKS General: • http://uxmag.com/ •  A list apart http://www.alistapart.com/articles/the-infinite-grid/ Usability: • http://www.useit.com/ • http://www.usability.gov

  21. Web Design Training & Tutorials: • http://www.netmagazine.com/ • http://www.webdesignerdepot.com/ • Site Point http://www.sitepoint.com/ • Tut+ http://net.tutsplus.com/ • http://webdesign.tutsplus.com/ • http://wp.tutsplus.com/ • Web Experience Toolkit (WET) http://wet-boew.github.com/wet-boew/index-eng.html

  22. Accessibility • http://www.evengrounds.com/ • http://www.uxbooth.com/view/blog/accessibility/ • http://www.w3.org/WAI/intro/wcag.php

  23. Louise Hamel Judicial Library Services Ontario Ministry of the Attorney General Louise.Hamel@ontario.ca 416-327-5750