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Messages & Conversation

Messages & Conversation. Unit 14. I. The Conversation Process (5 step Model). Business. Feedforward. Feedback. Closing. Opening. See figure 14.1. II. Conversation Management. A. Initiating = references to 1. self 2. other 3. relational 4. context.

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Messages & Conversation

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  1. Messages & Conversation Unit 14

  2. I. The Conversation Process (5 step Model) Business Feedforward Feedback Closing Opening See figure 14.1

  3. II. Conversation Management • A. Initiating = references to • 1. self • 2. other • 3. relational • 4. context

  4. B. Maintaining Conversations • 1. Principles & Maxims of Conversation • a. maxim of quantity • b. maxim of quality • c. maxim of relation • d. maxim of manner

  5. 2. Conversational Turns • a. speaker cues =regulate conversation i. turn-maintaining = to maintain the speaker role

  6. ii. turn-yielding cues = tells the listener that you are finished • b. listener cues i.turn-requestingcues = tells the other that you want to speak

  7. ii. turn-denying cues = turns down the offer to speak • iii. backchanneling cues = lets the speaker know that you are listening

  8. Conversational Wants ToSpeak ToListen Turn-maintaining cues Turn-yielding cues Speaker Turn-requesting cues Turn-denying cues Listener

  9. C. Closing Conversations • 1. reflect back on the conversation • 2. directly state the desire to end • 3. refer to the future interaction

  10. 4. ask for closure • 5. state that you enjoyed the interaction III. Conversational Problems A. Problems 1. disclaimer

  11. 2. hedging • 3. credentialing • 4. cognitive disclaimers • 5. appeals for the suspension of judgement

  12. The Excuse Sorry B. Repairing Conversational Problems

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