1 / 21

CCView 2012

CCView 2012 offers a powerful web-based call management platform, supporting up to five supervisors and ready for multi-PBX environments. Key features include real-time PBX call activity display, enhanced counters and timers, full ACD statistics, predefined report templates, call billing, and SMS notifications during PBX outages. The system connects to up to eight networked Panasonic IP-PBXs and supports multiple languages. Designed for Windows and Mac, it guarantees seamless integration and robust performance for all communication needs.

trygg
Télécharger la présentation

CCView 2012

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. CCView 2012 Overview

  2. Overview

  3. Product Series • Web-based Product Series • CCView 2012 • Five (5) supervisors • Call Recording ready • Multi-PBX ready • CCViewLite 2012 • One (1) supervisor

  4. Key Features • Display real-time PBX call activity • Enhanced Counters and Timers management • Full PBX ACD statistics and reports • Predefined report templates for quick report generation • Call billing • Multiple Supervisors • Send SMS notifications when network connection to PBX is down • Connect to up to 8-networked Panasonic IP-PBXs simultaneously • Multi-PBX and CCRecord Pro ready • Multilanguage support

  5. System Requirements • PBX • Server Host • Operating System • Minimum Configuration • Recommended Configuration • Client Host • Windows Operating System • Windows Minimum Configuration • Windows Recommended Configuration • Mac Operating System • Mac Minimum Configuration • Mac Recommended Configuration

  6. Microsoft Silverlight Notes • CCView 2012 is based on Silverlight Version 4 • Silverlight includes plug-ins for all supported Web browsers • Silverlight installation is automatically triggered by accessing CCView 2012 for the first time

  7. GUI Supported Languages • English (US) • French • French Canadian • German • Spanish • Italian • Russian • Arabic

  8. GUI at a Glance

  9. Monitoring Pane Group Statistics Agent Statistics System Statistics

  10. System and Calls Monitors

  11. System Statistics System Statistics

  12. Group Statistics Group Statistics

  13. Statistics Graphs

  14. Reports • 41 predefined reports

  15. Enhanced Report Viewer

  16. CO Based Call Log

  17. Agent Based Call Log

  18. Intercom Call Log

  19. Agents Log

  20. Sorting, Filtering, Grouping • All lists in the product can be sorted, filtered or grouped by any column

  21. Thank You!

More Related