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Enhancing Local Government Data Management for Effective Billing and Services Delivery

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23 diapositives · 368 Views · Sep 16, 2014

The Valuebill project aims to address the challenges faced by local authorities (LAs) regarding property data management for billing purposes, including Council Tax and Non-Domestic Rates. Barry Tuckwood, the Project Manager, discusses key tasks such as ensuring data consistency across multiple databases, maintaining property data standards, and facilitating data exchanges between authorities. As data management issues can lead to disjointed resources and repetitive input, the project emphasizes the need for a cohesive approach to streamline processes and ensure efficient service delivery to all occupiers.

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  1. Valuebill A Local e-Government National Project Tasks and Challenges Barry Tuckwood, Project Manager barry@tuckwood.co.uk www.newham.gov.uk/valuebill Tasks and Challenges

  2. Agenda • For Valuebill Project • For LAs taking it up Tasks and Challenges

  3. Outline • Ensures that property data fits the requirements for Billing for • Council Tax (CT) • Non-Domestic Rates (NNDR) • Ensures that processes are in place to maintain it • Enables data exchange between • Billing Authorities’ CT, NNDR and VOA • LLPG and CT/NNDR • LLPG and NLPG • NLPG and VOA Tasks and Challenges

  4. The Problem: • There are multiple databases • They are maintained and updated individually • Data is currently disjointed • Data input is often repetitive and manual Tasks and Challenges

  5. Some Issues • Maintenance of data in LAs • Consistency of data across data sources within LAs • Building Control • Council Tax • NDR • Others Tasks and Challenges

  6. Addressing The Issue Manor House 15-19 21 23-25 27a 29b 13 Church Street 14-18 20 22 24-36 Imperial Mansions Tasks and Challenges

  7. Addressing The Issue Every individual occupier needs services They should all pay for those services Let’s look at all the occupiers on just one floor Manor House 15-19 Church Street Tasks and Challenges

  8. Addressing The Issue 2nd Floor Manor House 15-19 Church Street Tasks and Challenges

  9. Addressing The Issue NLPG Unique Property Reference Number Refuse Collection 109877765413 Emergency Services 3094477765416 298877765401 223877765476 Social Services 2209877765476 Planning/use 109877765413 989877765325 Electoral Roll 899877765561 789877765444 Housing Benefit Council Tax/ Rates Ownership/ Leases/licences 619877765424 Manor House 15-19 Church Street Rights of passage Gas, Water & Electricity Supply Tasks and Challenges

  10. Refuse Collection 298877765401 223877765476 Emergency Services Social Services 109877765413 Planning/use 989877765325 Electoral Roll 899877765561 Housing Benefit Ownership/ Leases/licences Council Tax/ Rates Manor House 15-19 Church Street Rights of passage Gas, Water & Electricity Supply Addressing the issue Every unit has its own National Land and Property Gazetteer Unique Property Reference Number Tasks and Challenges

  11. Data FlowsExisting Process Defined by VOA Tasks and Challenges

  12. Data FlowsFuture Process Defined by VOA Tasks and Challenges

  13. Data Flows – Current Positionfor Future Process Defined by VOA • IA maintains regular files • VOA to support as resident in IA office • Uses ftp or csv or across Oracle • VOA/EDS has reviewed schema • Final review May • XML test via EGiC Schemata Issued 14 June Tasks and Challenges

  14. Data Flows – Current Positionfor Future Process Defined by VOA Schemata Issued 14 June • Feed from many LAs in place • Uses ftp • CAPS/MVM to review schema • IA to review schema • XML test via EGiC Tasks and Challenges

  15. Data Flows – Current PositionFuture Process Defined by VOA Schemata Issued 14 June IA maintains regular files Outline schema reviewed by IA UPRN required XML test via EGiC Suppliers have draft schema for comment Suppliers will receive VOA/EDS schema IA/NLPG interest is in having an assurance that suppliers do not create multiple specialist forms of schema which would not be compatible with other NLPG requirements VOA require similar assurance for compatibility with VOA requirements Tasks and Challenges

  16. Data Flows – Current PositionFuture Process Defined by VOA Schemata Issued 14 June • This is the key relationship for IA/NLPG for compatibility purposes • Outline schema reviewed by IA • UPRN required • XML test via EGiC • Require a standard schema for all to use; avoid development of single purpose schemata for, eg, LLPG to electoral register, planning, benefits • Suppliers have draft schema for comment • Suppliers will receive VOA/EDS schema May/June • IA/NLPG interest is in having an assurance that suppliers do not create multiple specialist forms of schema which would not be compatible with other NLPG requirements Tasks and Challenges

  17. VOA: • VOA acceptance testing XML reports • Develop and test XML production interfaces • VOA Test and implement XML production interfaces • Suppliers/LA test XML file transfer from VOA • Upgraded VOA software in operation Tasks and Challenges

  18. Summary • Refining schemata, testing and validating them • VOA • Marketing • Developing rollout facility Tasks and Challenges

  19. What do LAs need to do? • Commitment • A team approach • Understand their internal processes • Understand their use of address databases Tasks and Challenges

  20. What does that mean for participation? • Good Local Gazetteer • Means to extract data from the systems • Consistent approach for creating new addresses • LLPG to be a common corporate resource • Facility for including alternative addresses which are regarded by individual departments as the legal address Tasks and Challenges

  21. What will change? • Processes for data collection • Data management • Internal and external relationship management • LAs internal • LA – VOA • LA – NLPG • LA – Suppliers • LA - Customers Tasks and Challenges

  22. Template Plan Tasks and Challenges

  23. Where To Get More Info…. • Valuebill@idea.gov.uk • www.newham.gov.uk/valuebill • www.nlpg.org.uk • www.idea.gov.uk • www.odpm.gov.uk Tasks and Challenges