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Meeting Diverse Customer Needs at [Your Business Name]

This presentation explores how [Your Business Name] effectively meets the needs and expectations of various customer types, including internal and external customers, those with special needs, non-English speakers, families, and diverse age groups. We will examine tailored customer service strategies for different genders and cultural backgrounds, demonstrating our commitment to inclusivity. By addressing specific requirements, we ensure a positive experience for everyone, showcasing the adaptability of our services to create a welcoming environment for all.

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Meeting Diverse Customer Needs at [Your Business Name]

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  1. P5 – Describe how a selected business meets the needs and expectations of three different types of customer

  2. Your Business By

  3. Instructions • For P5 you will be doing a presentation to myself or Mr McManus. • Choose a business – you will use this business as your example all the way through P5 so make sure you know the business and are comfortable with it. • Follow the slide instructions as you go along – do not leave any questions unanswered • Feel free to illustrate and format this PowerPoint as you wish

  4. Internal and External Customer • Internal Customer are… • Example for my business include… • External Customers are… • Examples include… • The main differences between them are…

  5. Customers with Special Needs • Explain how you cater for people with • Visual disability • Hearing aids • Physical disability Make sure you remember to relate it to your won business as much as possible

  6. Non English Speakers • How do you cater for people with struggle with speaking English in you business

  7. Family and Groups • How does your company provide customer service for families and for groups?

  8. Gender • How to businesses cater for men and women • Remember not all businesses will change their customer service depending on if they are their gender

  9. Age • How does customer service differ for your business depending on customers' age • Restaurant – kid’s meal.

  10. Culture/ Religion • Does your business cater for cultural differences? • Explain how

  11. If you researched your business using the web copy and paste the links below

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