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Difficult Conversations May 18, 2010

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Difficult Conversations May 18, 2010. Difficult Conversations May 18, 2010. How might we respond?? Let’s explore some options…. Difficult Conversations May 18, 2010. Come at them with both barrels!. Difficult Conversations May 18, 2010. PANIC!. Difficult Conversations May 18, 2010.

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Difficult Conversations May 18, 2010
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  1. Difficult ConversationsMay 18, 2010

  2. Difficult ConversationsMay 18, 2010 How might we respond?? Let’s explore some options…

  3. Difficult ConversationsMay 18, 2010 Come at them with both barrels!

  4. Difficult ConversationsMay 18, 2010 PANIC!

  5. Difficult ConversationsMay 18, 2010 Vote them off of the island!

  6. Difficult ConversationsMay 18, 2010 • What is it we fear? • “A difficult conversation is only the “big deal” you make it to be and you allow it to be.” Donna Flag, “Surviving Dreaded Conversation”

  7. Difficult ConversationsMay 18, 2010 • What makes a conversation difficult? • Differing opinions • Stakes are high • Emotions are strong From “Crucial Conversations, Tools for Talking When Stakes are High”

  8. Difficult ConversationsMay 18, 2010 Everyone wants to be listened to, understood, and taken seriously.

  9. Difficult ConversationsMay 18, 2010 Insight #1: It’s the right thing to do

  10. Difficult ConversationsMay 18, 2010 Insight #2: Put the bad news up front

  11. Difficult ConversationsMay 18, 2010 Insight #3: Get all of the data on the table…create a pool of shared meaning

  12. Difficult ConversationsMay 18, 2010 Insight #4: Ban the “BUT”! BUT

  13. Difficult ConversationsMay 18, 2010 THINK What do I think? Why do I think that? What is the evidence? SPEAK My example is… The evidence shows Therefore, I think…

  14. Difficult ConversationsMay 18, 2010 Insight #5: Ask yourself: why would a reasonable, rational decent human being act like this?

  15. Difficult ConversationsMay 18, 2010 To address the issue or not…that is the question! • Don’t address and accept the current situation • Address the situation and create a more positive future

  16. Difficult ConversationsMay 18, 2010 “A vision is not just a picture of what could be; it is an appeal to our better selves, a call to become something more.” Rosabeth Moss Kanter

  17. ResourcesMay 18, 2010 Crucial Conversations Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

  18. ResourcesMay 18, 2010 Difficult Conversations Douglas Stone, Bruce Patton, Sheila Heen, and Roger Fishe

  19. ResourcesMay 18, 2010 How to Win Friends and Influence People Dale Carnegie

  20. Difficult ConversationsMay 18, 2010 “Face the thing that seems overwhelming and you will be surprised how your fear will melt away.” Dale Carnegie

  21. Deb JonesWestern District Directordeborah.jones@ces.uwex.edu