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Agency Service Levels Update Chad Wirz

Agency Service Levels Update Chad Wirz. April 23, 2009. Agency service level plan. Schedule Briefed how service levels fit into managed services (December 2008) Service level pilots at ABC and DMHMRSAS (April 2009) Start rollout to agencies (June 2009) Interactive customer dashboard (TBD)

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Agency Service Levels Update Chad Wirz

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  1. Agency Service Levels Update Chad Wirz April 23, 2009

  2. Agency service level plan Schedule • Briefed how service levels fit into managed services (December 2008) • Service level pilots at ABC and DMHMRSAS (April 2009) • Start rollout to agencies (June 2009) • Interactive customer dashboard (TBD) Data will be available through SharePoint

  3. Available IT Infrastructure Partnership service levels • Enterprise-wide service levels • Limited agency-specific service level data • Incidents • Server availability • Network availability • Procure to Pay (P2P) • Telecommunications Service Request (TSR) • Request for Service (RFS)

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