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Measuring Performance: Resolving Minus Balance and SBCO Objections in Postal Services

Understanding the performance of the Post Office is crucial. This document analyzes key metrics, including the significant minus balance of over 500 crores and its resolution. As of May 18, 2012, 15% of the minus balance remains unsettled, with over 1.8 lakh SBCO objections pending. The report highlights progress on settlements, percentages of unresolved issues, and circles with improvement in reducing objections. Using the provided data migration parameters, we can monitor, communicate, and expedite resolution in a systematic manner.

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Measuring Performance: Resolving Minus Balance and SBCO Objections in Postal Services

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Presentation Transcript

  1. It’s always better to measure But what to measure?

  2. What to focus on?

  3. MINUS BALANCE

  4. SBCO OBJECTIONS

  5. DB Analyzer DISCREPANCY

  6. How to resolve issues? Please see the document – Data Migration parameters in the link provided below: Data Migration – Parameters – Version – I https://docs.google.com/open?id=0B3Q6alJgyHknWjdESGJ5aFczdWs

  7. It’s always better to measure But how to understand whether the Post Office is performing well or not in all parameters?

  8. It’s always better to measure Why?

  9. More than 500 crore minus balance settled 15 %of Minus balance remains unsettled. Rs.97crore… • 543 crore minus balance settled. As on 18.5.12; For Delhi and J&K as on 04.05.12 (old data used)

  10. Progress on settlement of minus balance 84 %of minus balance pending in ten circles

  11. Last six reviews for Minus Balances

  12. 1.8 lakh SBCO Objections settled ( pending for more than six months) 31 %of SBCO objections remains unsettled. 0.81 Lakh… As on 18.5.12; For Delhi and J&K as on 04.05.12 (old data used)

  13. Status of SBCO objections Circles with more than 50 % reduction in SBCO objections from 25.03.11

  14. Status of SBCO objections Circles with less than 50 % reduction in SBCO Objections from 25.03.11

  15. Status – Interest posting – 2011-12 Project Arrow VC As on 18.5.12; For Delhi and J&K as on 04.05.12 (old data used)

  16. CBS Pilot offices status as on 21.05.12

  17. Offices not reported everyday for the period 14.05.12 to 19.05.12

  18. Circle KPI Scores- Pilot Phase

  19. Score wise classification – Pilot Phase • 9 offices having less than 100 score.

  20. Offices having less than 100 scores – Pilot Phase

  21. Some major issues –Pilot Phase

  22. Monitoring of Phase I A Offices CBS Phase 1 A offices status as on 21.05.12

  23. Phase 1A Offices not reported everyday for the period 14.05.12 to 19.05.12

  24. Circle KPI Scores- Phase 1A

  25. Score wise classification for Phase I A offices Project Arrow VC

  26. Phase I A Offices having less than 70 scores

  27. Phase I A Offices having less than 70 scores- Details of pending issues

  28. Phase 1B Offices not reported summary Project Arrow VC

  29. Score wise classification for Phase I B offices ( Six Circles) 126 offices having less than 70 score

  30. 135 offices visited by NISG Project Managers/Project Executives Deviations noticed in 65 offices

  31. Role of ASPs/IPs • Create a sense of urgency • Communicate • Coordinate • Guide and train

  32. Thank You

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