Product-Service System Design with PSS Tools

1. Product-Service System Design with PSS Tools

2. MEPSS Design Process: Five Phases

3. System Design MEPSS tools include several tools to assess different system dimensions or phases of the system interaction. These include (among others): Stakeholder system map Interaction story boards Offering diagram Sustainable Design-Orienting (SDO) toolkit These tools can be used in several phases of PSS design process, and also to dissemination of the outcome.

4. I: Stakeholder System Map Tool This tool has been developed by F. Jegou in the HiCS (Highly Customerised Solutions, Solution-oriented design, production and delivery systems), European Research, GROWTH Programme / European 5th Framework. Tool is downloadable from http://www.lens.polimi.it/old (by selecting REPOSITORY>Tools from left-side menu). SCOPE: To visualize (to design and co-design) the structure of the system, describing the potential stakeholders and their interactions.

5. Integration within the PSS design process Can be used in several phases of PSS STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM CONCEPT DESIGN SYSTEM DESIGN AND ENGINEERING SYSTEM IMPLEMENTATION (Source: LeNS teaching material – B2.2, by Carlo Vezzoli & Fabrizio Ceschin/Polimi, Italy)

6. II: Stakeholder Interaction Boards (Source: LeNS teaching material – B2.3, by Carlo Vezzoli & Fabrizio Ceschin/Polimi, Italy) This tool has been developed by F. Jegou in the MEPSS (MEthodology for Product Service System development) European Research, GROWTH Programme / European 5th Framework. Tool is downloadable from http://www.lens.polimi.it/old (by selecting REPOSITORY>Tools from left-side menu). SCOPE: To visualize and describe (to design and co-design) the narrative (story) of the front-desk (with the clients) and back-stage interactions (between other stakeholders).

7. Integration within the PSS design process STRATEGIC ANALYSISphase: visualization of the user interactions related to a case study STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM DESIGN AND ENGINEERING SYSTEM IMPLEMENTATION

8. Integration within the PSS design process EXPLORING OPPORTUNITIESphase: the System tentative idea is partially described visualising and briefly describing an ideal System interaction from the user point of view STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM DESIGN AND ENGINEERING SYSTEM IMPLEMENTATION (Source: LeNS teaching material – B2.3, by Carlo Vezzoli & Fabrizio Ceschin/Polimi, Italy)

9. Integration within the PSS design process SYSTEM IDEA DEVELOPMENTphase: the selected system idea is further developed describing and visualising the user’s interactions with the system, and the roles of each stakeholder in the system STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM DESIGN AND ENGINEERING SYSTEM IMPLEMENTATION (Source: LeNS teaching material – B2.3, by Carlo Vezzoli & Fabrizio Ceschin/Polimi, Italy)

10. Integration within the PSS design process SYSTEM DESIGNAND ENGINEERINGphase: Detailed definition of user’s interactions with the system, and the roles of each stakeholder in the system STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM DESIGN AND ENGINEERING SYSTEM IMPLEMENTATION (Source: LeNS teaching material – B2.3, by Carlo Vezzoli & Fabrizio Ceschin/Polimi, Italy)

11. USER ROLE SYSTEM ROLE How to use the tool

12. III: Offering Diagram (Source: LeNS teaching material – B2.4, by Carlo Vezzoli & Fabrizio Ceschin/Polimi, Italy) This tool has been developed by F. Jegou in the MEPSS (MEthodology for Product Service System development) European Research, GROWTH Programme / European 5th Framework. Tool is downloadable from http://www.lens.polimi.it/old (by selecting REPOSITORY>Tools from left-side menu). SCOPE: To focus and describe the System basic and added value functionalities.

13. On line preorder based on the disponibility ADDED VALUE FUNCTIONS Using internet or campus’ information points INGREDIENTS SELECTION SUBFUNCTIONS Students select food basing on seasonal availability Cooperatives of local producers provide the campus Where you want inside the campus Using rickshaws Biologic food How to use the tool WEEKLY/DAILY PREORDER FOOD DELIVERY

14. Part of the detailed Offering Diagram that visualises the all PSS offering Offering Diagram showing the basic and added-value functions of the PSS idea (Source: http://www.mepss.nl/index.php?p=tool&l4=W23

15. IV: Sustainable Design-Orienting (SDO) Toolkit This tool has been created by Carlo Vezzoli & Ursula Tischner in the MEPSS, European Research, GROWTH Programme / European 5th Framework. SDO toolkit is a qualitative environmental, socio-ethical and economical evaluation tool. Tool is downloadable from http://www.lens.polimi.it/old (by selecting REPOSITORY>Tools from left-side menu). SCOPE: To orientate system design process towards sustainable solutions (environmental, socio-ethical, economic).

16. Integration in the PSS design process STRATEGIC ANALYSIS per each sustainability dimension increasing the detail level EXPLORING OPPORTUNITIES A: priorities sustain. criteria/guidelines[tool: checklist-existing system] SYSTEM CONCEPT DESIGN B: analysis of sustainab. best practices [tool: checklist-case study/radars] C: sustainability-focused idea generat. [tool: idea tables/guidelines] SYSTEM DESIGN AND ENGINEERING D: sustainab. improv. check/visualizat. [tool: checklist-concept/radars] SYSTEM IMPLEMENTATION

17. sustainability principles dimensions distinguished areas criteria designer-BRIDGE-analyst guidelines (2 levels) addressing potential improvement criteria 1 (e.g. transportation reduction) criteria 2 (e.g. system life optim.) • … … criteria 3-6 • … socio-ethical … criteria 1-6 • … economic … criteria 1-6 • … Structure and criteria environmental degradation future generation equity environmental • guideline (e.g. on-site production/assembly) • guideline • (e.g. use local resources) • … (Source: LeNS teaching material – B2.7, by Carlo Vezzoli & Fabrizio Ceschin/Polimi, Italy)

18. (Source: LeNS teaching material – B2.7, by Carlo Vezzoli & Fabrizio Ceschin/Polimi, Italy) ENVIRONMENTAL CRITERIA (GUIDELINES)to suggest improved system eco-efficiency (innovative interactions) . system life optimization. transportation/distribution reduction . resources reduction. waste minimization/valorization. conservation/biocompatibility. toxic reduction SOCIO-ETHIC CRITERIA (GUIDELINES)to suggest system social equity and cohesion (innovative interactions) . improve employment/working conditions. equity and justice in relation to stakeholders. enable responsible/sustainable consumption. favour/integrate weak and marginalized. improve social cohesion. empower/enhance local resources ECONOMICAL CRITERIA (GUIDELINES) . market position and competitiveness. profitability / added value for companies. added value for customers. long term system development / risk. partnership / co-operation. macro-economic effect

19. SDO toolkit can be used to visualize system improvements in three dimensions: ‘system life optimization’, ‘employment/working conditions’ and ‘market position and competitiveness’. Visualization is based on defining system improvements in relation to existing, and results in ‘radars’.

20. Some Examples Following examples are taken from LeNS Student Competition entries to showcase how MEPSS tools can be used to illustrate system aspects and functions.

24. DISCUSSION + Q&A?

25. Assessing System Impacts with SDO Toolkit

32. DISCUSSION + Q&A?