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Arizona Department of Health Services Office of Vital Records ADAM Presentation

Arizona Department of Health Services Office of Vital Records ADAM Presentation. Presented by: Krystal Colburn, Deputy Bureau Chief & Assistant State Registrar. Agenda. A utomated D MV A uthentication M odule ( ADAM ) Implementation.

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Arizona Department of Health Services Office of Vital Records ADAM Presentation

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Presentation Transcript

  1. Arizona Department of Health ServicesOffice of Vital RecordsADAM Presentation Presented by: Krystal Colburn, Deputy Bureau Chief & Assistant State Registrar

  2. Agenda

  3. Automated DMV Authentication Module (ADAM) Implementation • Arizona Office of Vital Records selected by NAPHSIS for pilot project • Gold Systems created integration functionality • Customized matching elements • Total internal testing time: 6 – 8 hours

  4. How is ADAM useful? • Web-based user interface which allows office users to quickly verify a customer’s driver’s license for authenticity • Automatic data import to customer service management system

  5. Process Workflow

  6. What can it populate? Cs Cuss • Customer’s First , Middle, Last Name • Customer’s Address listed on Driver’s License

  7. Verification Process • Greencheckmark • Message indicator showing a Verification Match

  8. Verification Process • Reddash • Message indicator showing a Verification Mismatch

  9. Verification Process – Anomalies Suffix Green OR Yellow check marks Verification Message is MISMATCH Hyphenated Name Green OR Yellow check marks Verification Message is MISMATCH SMITH III SMITHSOTO Yellow = partial match

  10. Verification Process • System will alert a user when a customer provides an ID for a deceased person

  11. Statistics • Average verification performance 6.4 seconds • May 2014 successful match of 2,497 • May 2014 unsuccessful match of 95 • Due to anomalies • Learning system • Outdated information on ID credentials No Fraud Cases

  12. Is ADAM used Statewide? • At this time, only the State Office of Vital Records is using ADAM • County participation is optional and forthcoming • ADAM functionality may be enabled/disabled at the facility level

  13. About the Scanner

  14. Training • Create E-Learning module using • iLinc learning tool • One-on-one user training • Helpful training guide for end users

  15. Lessons Learned

  16. Measurements of Success

  17. On the Horizon We’re looking forward to partnering with more states as we continue to advance our technological capabilities.

  18. Krystal.Colburn@azdhs.gov (602) 364-1227 Robin.Rodriguez@azdhs.gov (602) 364-1242

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