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A3 Problem-Solving Tool: Enhancing Organizational Efficiency

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13 diapositives · 328 Views · Aug 08, 2014

Explore the A3 process for problem-solving & improvement, including root-cause analysis, countermeasures, and implementation plans. Learn how to use A3 templates effectively in various organizational contexts.

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A3 Problem-Solving Tool: Enhancing Organizational Efficiency
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  1. Lean Training A3

  2. Agenda • What is it? • What’s it for? • How does it work? • When do you use it? • What’s an example?

  3. What is it? • An 11 x 17 size piece of paper (A3 size) • A method of thinking through a problem • A concise summary of the problem and solution • A communications tool • A way of managing the improvement process • Can be used for any kind of process in all parts of the organization

  4. A3 Template Background Countermeasures (DO) Current Condition Plan Goals Implementation Plan (CHECK) Root-Cause Analysis Follow-up Actions (Act)

  5. What’s it for? • The A3 tool is used for problem-solving • It becomes a one-page story of a problem, including current condition, problem analysis, future condition, and actions to solve the problem NOTE: A3’s can also be used for strategic planning and other purposes. It is used most often, however, for problem-solving.

  6. The A3 Process – Left Side • Grasp the current condition • Patient or customer’s perspective • Be sure it is worth solving. Build consensus and approval for solving it. • Gather and study data about the problem • Understand secondary effects of problem • Think deeply about the problem • Identify the root cause • Go see • Gather data • Tools – 5 Whys, fishbone, pareto, design of experiments, takt, job analysis • Identify the most likely causes

  7. A3 Root Cause Analysis • Many tools to help separate a symptom from a root cause • Go see • 5 Whys • Fishbone diagram • Data plotting and analysis (Pareto, scatter, histogram, etc.) • Value Stream Mapping (VSM) – Are processes well understood, under control, is there standard work, etc. • What work-arounds and buffers are used? • Spaghetti diagrams

  8. The A3 Process – Right Side • Devise countermeasures and visualize future state • Evaluate possible solutions based on effectiveness, cost, and time to implement • Test solutions on a small scale if possible • Verify alignment with larger organization goals • Create Implementation Plan • Short-tem temporary countermeasures • Long-term permanent countermeasures • Identify responsibility for implementation

  9. A3 Template Title: Target Condition Issue Background Countermeasures Current Situation Implementation Plan Problem Analysis Follow - up

  10. A3 Example

  11. A3 Example

  12. A3 Example From EVSM Website

  13. Questions ?