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Enhancing Business Communication: Benefits and Types of Interactive Online Tools

This chapter dives into interactive communication and its transformative impact on modern business environments. It explores various online meeting tools, internet telephony, and the utilization of internet fax gateways and relay chats. The chapter outlines the significant benefits of these technologies, such as breaking time and location barriers, reducing costs, and facilitating quick responses. Additionally, it discusses the role of virtual worlds and internet newsgroups in fostering asynchronous discussions and training. Readers will gain insights into integrating these tools effectively into their e-business strategies.

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Enhancing Business Communication: Benefits and Types of Interactive Online Tools

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Presentation Transcript

  1. Chapter 8 Interactive Communication

  2. Agenda • Benefits • Types • Online meeting • Internet telephony • Internet fax gateway • Internet relay chat • Virtual world • Internet newsgroups • Internet-base training

  3. Benefits • No time limit • No location limit • Reduce cost • Quick response • Documentation

  4. Agenda • Benefits • Types • Online meeting • Internet telephony • Internet fax gateway • Internet relay chat • Virtual world • Internet newsgroups • Internet-base training

  5. Online Meeting • Hardware • Camera and microphone • Software • CU-SeeMe

  6. Internet Telephony • Quality of Service • Connection: speed • Packet switching: interpolating • Hardware • Sound card, speaker and microphone • Software • International Telecommunication Union: H.323 standard • Transport voice, data and video over packet switched network

  7. Internet Telephony • Protocol • IPv6 and Resource Reservation Protocol (RSVP) • Feature • Conference whiteborad • Collaborative browsing • File exchange: textual chat • Product • Microsoft NetMeeting

  8. Internet Telephony • Internet telephony gateways • Internet Telephony Service Providers (ITSP) • Internet Telephony Exchange Carriers (ITXC) • Usage • Call centers

  9. Internet Fax Gateway • Communication between fax machine and Internet connection

  10. Internet Relay Chat • Product • Internet Relay Chat • AOL Instant Messenger • ICQ • Requirement • IRC server, a nickname and a channel • Control power of an initiator

  11. Internet Relay Chat • Not Secure • Type • HTML based chat room • Java-based • Moderated: interview or press conference • Non-moderated: no restriction

  12. Virtual World • Graphical interface with text based chat • Three dimensional person • Example • Virtual Reality Online Shopping • Shopping, chatting, looking, searching etc.

  13. Internet Newsgroups • Asynchronous meetings and discussion • eCircle • Mailing list and newsgroup

  14. Internet-based Trainings • Organization wide training department • Just-enough training • Modules for self-learning • FAQ, mailing lists, newsgroup and chat groups • Management Software • Saba Education Management System • Internet University: student, faculty, server management

  15. Discussion • What kind experience do you have with this Internet communication? • Can you incorporate these Internet communication functions into your e-business environment?

  16. Points to Remember • Benefits • Types • Online meeting • Internet telephony • Internet fax gateway • Internet relay chat • Virtual world • Internet newsgroups • Internet-base training

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