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Let your organization use remote trained experts to address questions of in-store customers who need more in depth help than they could get from a store representative.<br><br>The technologically savvy millennials enjoy self service with selective assistance, where as the Gen Z, typically born after the mid 90’s, like to have complete control over the digital experience. How can kiosk-based applications attract this generation fed on smart phones, tablets, and web TVs?<br><br>The growing trend among kiosks now is to offer more choices and options to customers—thus providing greater opportunity to the customer service function to deliver truly personalized service experience. As the increasingly techno-savvy customers continue to demand more from their “machines,” the modern kiosks can hope to hold their undivided attention by:<br><br>Providing customers more service choices (combination of on-demand and self service)<br>Enabling customer-created and interactive content<br>Offering personalized service experience
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DigitalKiosk The on premise remote live digital agent
The need: • In-store shoppers demand • more personal help • Efficient and scalable in-store customer service • Turn customer service activitiesto a contributor to organization’s bottom line.
The Solution: Live Digital Kiosk • Quick way to deliver relevant information • More personal attention to customers’ needs • More efficiently, easy way to scale up • The new way to compete for brand loyalty
Beyond Video – share content and cobrowse
Agent can be in any remote location • Local – Remote: In the store or close by • Remote geographically: Another city, country Local in store Geographically remote
