Sightlines profile

2. Sightlines profile Serving over 380 campuses in 41 states and Canada • 12 year old company based in Guilford, CT • Database of 23,500 buildings and 1.2 Billion GSF • Sightlines’ process used at 17 ConnSCU campuses • Also used by eight other state systems

3. A vocabulary for measurement The Return on Physical Assets – ROPASM • The accumulated backlog of repair and modernization needs and the definition of resource capacity to correct them “Catch-Up Costs” • The annual investment needed to ensure buildings will properly perform and reach their useful life • “Keep-Up Costs” • The effectiveness of the facilities operating budget, staffing, supervision, and energy management • The measure of service process, the maintenance quality of space and systems, and the customers opinion of service delivery Asset Value Change Operations Success Capital Operations

4. Core observations

5. Space Profile

6. Peer group Comparative Considerations Size, technical complexity, region, geographic location, and setting are all factors included in the selection of peer institutions * Indicates CCSU suggested peer

7. CCSU has more GSF in higher risk category than peers • Buildings Under 10 • Little work .“Honeymoon” period. • Low Risk % of Space by Age Category Higher Risk Higher Risk • Buildings 10 to 25 • Lower cost space renewal updates and initial signs of program pressures • Medium Risk • Buildings 25 to 50 • Life cycles are coming due in envelope and mechanical systems. Functional obsolescence prevalent. • Higher Risk 65% • Buildings over 50 • Life cycles of major building components are past due. Failures are possible. Core modernization cycles are missed. • Highest risk Discounted CCSU large garage space to normalize with peers

8. Drivers of facilities maintenance needs • Density Impacts: • Custodial Needs • Wear and Tear on Campus Facilities • Life Cycles of Building Components • Tech Rating Impacts: • Maintenance Skill Level • Building Component Cost • Energy Consumption Four Year CT School Average Peer Average

9. Capital

10. Total Capital Spending CCSU invested over $55M into facilities over the past 6 years New Academic Building CCSU Average: $9.4M

11. Existing space spending vs. target Not reaching target has resulted in an increased backlog Target Need: $13.0M Increasing Backlog

12. Peers are spending more than CCSU in existing facilities Four Year CT School Average

13. Campus backlog vs. peers CCSU backlog less than peers but highest among CT four year institutions Four Year CT School Average

14. Operations

15. CCSU operating budget actual spending Campus age and backlog drive up operating costs Four Year CT School Average

16. Total energy consumption Regionalized peer group 10% Decrease 13% Decrease Four Year CT School Average Regional Energy Peers: Connecticut College, Eastern Connecticut State University, Framingham State University, Keene State University, Plymouth State University, Southern Connecticut State University, University of Hartford, University of Massachusetts- Dartmouth, Western Connecticut State University, Westfield State University

17. Energy unit cost has decreased by 18% The introduction of the fuel cell has contributed to the decrease Regional Energy Peers: Connecticut College, Eastern Connecticut State University, Framingham State University, Keene State University, Plymouth State University, Southern Connecticut State University, University of Hartford, University of Massachusetts- Dartmouth, Western Connecticut State University, Westfield State University

18. Maintenance coverage levels Maintenance GSF/FTE has increased each year since FY09 Four Year CT School Average

19. Customer satisfaction survey results CCSU customer satisfaction is highest among peers

20. Conclusion

21. Summary Comments