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Going beyond ISO

Going beyond ISO. How to make ISO pay for itself and increase the bottom line. What is the Cost of ISO ?. The ISO Staff The Mgt Reps Audits (Internal and External) Travel Time to create processes Time to correct findings Keeping up the database

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Going beyond ISO

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  1. Going beyond ISO How to make ISO pay for itself and increase the bottom line

  2. What is the Cost of ISO ? The ISO Staff The Mgt Reps Audits (Internal and External) Travel Time to create processes Time to correct findings Keeping up the database Can create an adversarial relationship between ISO and the divisions of the company Loss of certification

  3. Are findings really helping you do better ? Contrary to the requirements for signatures on the Document Control Sheets for written products, several signatures were missing on individual reports throughout all projects. Project has intermittent dormant periods. Contrary to procedure cited Note b. of QP-2.1H, no request for waiver of Project Review has been initiated.

  4. Are improvements really “improvements” ? New and larger space for the Avionics Shop. Improving and formalizing the Hazardous Materials program. Improvements in training including a new trainer.

  5. What are some benefits of ISO ? Contractually needed, thus company can now be a prime or subcontractor for major contracts Great corporate asset (Goodwill) Shows that company is compliant with an international standard, thus might be considered, “world class” ISO mandates a Quality Management System.

  6. What your QMS has right now that can improve return. Your QMS should contain all the critical processes of the company All the critical processes should have some type of flow charts or diagrams illustrating the flow of those processes If there is a process, it can be measured. If a process can be measured, it can be improved. If it can be improved, it can add to the bottom line and can add to achieving higher quality in the organization. With metrics, you can measure the baseline Cost of Quality And you can measure the improvements to the organization.

  7. Does ISO reduce the Cost of Quality? Cost of quality is defined as the cost of NOT having quality. Product returns Rework Product failures Inconsistent quality Quality improvement teams Audits/ISO/QMS !!! By attempting to create consistent processes across all divisions of a company, or all sites, ISO standards aim to reduce the Cost of Quality.

  8. Making ISO pay The Internal Auditing process Brings out improvements not in ISO now Creates opportunities to extend improvements across divisions Creates opportunity to meet with the site or division leaders to discuss improvement opportunities Advocating ISO Inform all areas of the company what ISO can do for improvement by using brown bag seminars or the Web site Encourage Executive participation

  9. The easiest way to get ideas for improvement BEFORE an audit Review the pertinent processes and flow diagrams for the area Determine where metrics should be in place Critically assess where there may be unnecessary processes Make a point to address this sometime during the audit with the process owner or your interviewee

  10. The usual processes of an organization Business processes Billing, AP, AR Proposal/Project processes Steps in Proposals, project monitoring, risk assessment Engineering processes Manufacturing processes Shipping/Receiving

  11. Receiving

  12. Export Request

  13. Customer Services

  14. The easiest way to get ideas for improvement DURING an audit At the end of any interview, even though you may be looking to see that the process is being followed, ask, “How would you change the process to make it more effective?” “Do you think the process is going well?” “Do you have any complaints about the process?”

  15. The easiest way to get ideas for improvement during an audit (cont’d) What this does. Empowers the person. Makes them feel good. Most of the time gives simple, but very effective ideas. These ideas are presented in the closing meeting. The next audit, a follow up is done to see if the idea has been implemented. Take these ideas to your next audit and spread the word. Get it into the CPIAR system for all to see Put it on the QM or ISO web site.

  16. The 2nd easiest way to get ideas during an audit (Internal) After the closing meeting, take off the auditor hat… Ask the VP or head of the division you just audited if you could discuss ideas. Alone. This is your opportunity to add value to the audit and to the project. Discuss what improvement ideas you have heard, and ask for any from him/her.

  17. The 2nd easiest way to get ideas during an audit (Internal) Then, as the lead auditor, you do what?? Follow up? See if the idea is implemented and ….. EFFECTIVE!!!!!

  18. So what about the bottom line??? _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ Does ISO reduce the Cost Quality? _________________________________

  19. You better believe it!! ISO can highlight opportunities for improvement ISO can instill the improvement mentality by aggressively pushing it during the audits and follow up ISO can take those improvements and push them across the organization ISO can create the metrics that can measure those improvements. ISO can show the executives that it is a Value Adding organization.

  20. Spreading the word to your company executives Hold training sessions on improvements All improvements from audits go onto the ISO or QM web page Quality is given or assumes role for monitoring all ISO improvements for return on investment and quality improvement Quality becomes process improvement leader in company. Can lead to creation of Six Sigma or a Process Improvement division, apart and separate from Quality.

  21. Let’s Recap… ISO processes can provide the basis for improvement Auditing is one key task that can create opportunities for improvement that would not be known previously Advocating ISO and it’s improvement process will instill improvement into the company These steps will give ISO a more positive role in the company’s improvement

  22. Some improvements…. An easier way to retrieve QDRs from the database (Saves average ½ hour per day for a QC inspector, company wide 10 hours per day) A credit card purchase order system created in MS Access leads to quick retrieval and instant tracking (Saves average 1 hour per day for each analyst, company wide will save 5 hours per day) Common maintenance procedures throughout company for same machinery. In the future, working on reducing variance in 1-off parts by determining common processes across company and finding best practices.

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