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The Needs Assessment of the Lexington Public Library

The Needs Assessment of the Lexington Public Library. -LIS 650- by Davey Beauchamp Mallory Booth Leatha Edmonson Michelle Hoppen Andrew Williams. Executive Summary Employee Satisfaction Survey. - First Break All the Rules -Response rate: 50% (4 our of 8)

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The Needs Assessment of the Lexington Public Library

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  1. The Needs Assessment of the Lexington Public Library -LIS 650- by Davey Beauchamp Mallory Booth Leatha Edmonson Michelle Hoppen Andrew Williams

  2. Executive Summary Employee Satisfaction Survey -First Break All the Rules -Response rate: 50% (4 our of 8) -3 out of 4 respondents mostly positive, and one very negative response

  3. Employee Survey -Most negative answers were about employee interactions, with each other and with managers: "is there someone at work who encourages my development?" "at work, do my opinions seem to count?" "do I have a best friend at work" (75% negative) and "in the last 6 months has someone talked to be about my progress?" (100% negative) -Possible solutions: regular meetings between employees and supervisors to discuss progress

  4. Patron Survey • meant to discover patron opinions on the library's services, resources, personnel, and convenience • -50 surveys administered -biggest surprise: requests for increased library hours • - "are you satisfied with the current library hours?": 3.68 out of 5, with 5 being the most satisfied • -library is closed on Sundays and only open until 3:00pm on Saturdays, but is open until 8:00pm Monday through Thursday

  5. Patron Survey -Requests: increased computer time, sound on computers -more materials: videogames, anime, ghost stories -more resources: ESL materials, business classes, genealogy resources -a less busy staff!: more enforcement of noise regulations and "foul language," more computer help Executive Summary Conclusion Lexington Library is doing well with both its internal and external customers, with positive comments outweighing negatives

  6. The Lexington Public Library-the location Hours of Operation Mon.-Thurs. 9:00AM-8:00PM Fridays 9:00AM-5:30PM Saturdays 9:30AM-5:30PM Sundays Closed It is located in Downtown Lexington. And is in walking distance of the city’s Middle and High Schools, Homeless Shelter and many neighborhoods.

  7. The Lexington Public Library Services Circulation Desk Reference Desk Genealogy Children’s Room YA Area Government Docs. Job Center Meeting Rooms -Activities for all ages -Computer Class

  8. Methods - Demographics about the Participants Lexington’s Citizen Make Up o   White Non-Hispanic (54.8%) o   Black (29.9%) o   Hispanic (10.7%) o   Other race (6.0%) o   Two or more races (2.2%) o   Asian (1.9%) o   American Indian (1.0%) o   48% Male/52% Female o   Approximately 60% of Lexington's population falls into the age group for the workforce.

  9. Survey for Staff and Patrons Staff Survey -Based off the 12 Questions from First Break All the Rules -Only 4 of the 9 full time employees responded -Davey choose not to respond -Giving us responses from ½ the full time employees -the survey was done as a blind survey through google to try and get the most honest responses • Patron Survey • 50 patron participants • Chosen simply because they were in the library • -Attempted to survey every patron in the library at various times. • -Majority of surveys were spoken rather than written. • Sample Questions • -What services do you use aside from simply checking out materials? • Are you satisfied with the current library hours? • How often do you visit the library • Is there anything else that you wish to share about your experiences in this library?

  10. Results

  11. Strengths and Weaknesses of the Needs Assessment • Strengths • Clear purpose • Easy Collection of Data • Clear Strategy • Great Location • Weaknesses • Biased data collection style • Clarity of Questions • Alternative Data Collection Method Needed other than Surveys

  12. Questions?

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