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Mastering territory control is vital for maximizing sales performance. This guide emphasizes specific and measurable goals that are achievable with a stretch. Focus on key performance metrics like sales revenue, activity levels, and conversion rates. Utilize the 80/20 rule to prioritize high-yield customers and allocate resources efficiently. Effective time management involves detailed itinerary planning, classifying customers, and determining call frequencies for optimal engagement. Assess your return on time invested (ROTI) to ensure profitability while minimizing overdue accounts. Streamline your approach to sales for greater success.
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SETTING GOALS • Specific and measurable • reachable with stretch • time - based
GOALS • performance eg. sales revenue, no.of m/cs • activity eg. no.of calls made per day • conversion eg. sales effected/call
ALLOCATING RESOURCES • marketing literature,brochures,catalogues • discretionary rebates/budgets • time
80/20 RULE • 80 % sales comes from 20% customers • 80 % problems comes from 20% of ypur customers • 80 % of overdue outstandings comes from 20% of your customers • 80 % of your time is taken by 20% of your customers
Territory time allocation • No. of accounts in the territory • No. of sales calls made on customers • Time required for each sales calls • Frequency of customer sales calls • Travel time around territory • Non-selling time • Return on time invested
Managing territory • Map the course – where to go, outlets, customers to visit, visit objective • Plan the route – to cover the points you want to visit with the least amount of time, energy and money • Set time targets – amount of time spent per customer/outlet/call
Managing time Knowing how the time is spent. Keep a time log and analyse the time log later. Where can you save time?
Itinerary Planning • List of potential outlets/customers • Classify outlets/customers • Determine call frequencies by volume/profit • Estimate the time to be allotted on each call
Calculation of selling time Total available time Less travel time between visits Less meal breaks Less time for non-selling activities (prospecting, planning, telephoning, reporting)
Check itinerary plan each day • Minimum travel time between calls • Customer availability – best time to see that customer • Inform customers in advance of your visit • Try to develop a ‘contact person’ at key accounts to look after your interests
A B C ClassificationA 70 - 80 %B 10 - 25%C 5 - 10% This is classifying your customers on the basis of a) revenues b) profits
DETERMINING CALL FREQUENCIES • cost/call • cost/customer
SALES PRODUCTIVITY INDICES • Cost / m/c sold • sales / call • sales / customer
OUTSTANDINGS MANAGEMENT Total outstandings overdue outstandings Every lac of outstandings uncollected incurs a loss of Rs50/- per day for the company
SCHEDULING AND ROUTING • Straight line pattern • clover leaf pattern • major city pattern
RETURN ON TIME INVESTED(ROTI) Fixed costs Salary Rs.10000 p.m. Variable costs Tpt + Expenses Rs. 10000 p.m. Total Expenses Rs. 20000 p.m. Annual Expenses Rs.2,40,000 Price of an item Rs.20000 Margin@30% Rs.6000
Breakeven = 2,40.000/6000 = 40 m/cs It is only after you sell the 41st m/c that you are earning for the company Therefore ROTI = Profit generated /time spent on a customer