Control Centre

1. Welcome to the Control Centre

2. Amenities • toilets, showers • rest areas • refreshments • security at the Control Centre • registering in and out • ID numbers and badges • evacuation • First Aid Officers / First Aid Kits

3. Site Entry Advice • personal details • emergency contacts • medical questionnaire • dietary requirements • First Aid qualifications • vaccinations • contact with animals declaration • skills questionnaire– licences to be sighted

4. Update of operation • Nature of the outbreak and progress of the eradication/control campaign • The effect of the exotic disease on human health

5. Control Centres • NCC National Coordination Centre • Established by DAFF (Dept of Agric, Fisheries & Forestry) • Coordination on a National level • SDCHQ State Disease Control Headquarters • The emergency operations centre that directs the disease control operations across the State • LDCC Local Disease Control Centre • Determine the source • Define the extent • Eradicate outbreaks • Control the spread • Record & value animals, property & money spent • Report back to SDCHQ • FCP Forward Command Post • Subsidiary of the LDCC established in remote areas

6. Sections • SDCHQ • Operations - Red ID badges • Planning - Yellow ID badges • Logistics - Blue ID badges • LDCC • VI Veterinary Investigations ) • IPOPSInfected Premises Operations ) - Red ID badges • RAMS Restricted Area Movement & Security ) • Planning - Yellow ID badges • Logistics - Blue ID badges

7. Terms • SP - Suspect Premises • Contains suspect animals • Subject to quarantine & surveillance • IP - Infected Premises • Where disease exists or is believed to exist • Subject to control & control procedures • RA - Restricted Area • An area around an infected premises subject to surveillance & movement controls • CA - Control Area • A declared area in which defined conditions apply (a bigger area than the RA & usually of a lesser intensity than the restricted area)

8. Section Training • specific job training • detailed OH&S • risk assessments to be acknowledged • personal protective equipment (PPE) will be issued and explained • biosecurity and how to decontaminate • SOP (Standard Operating Procedures) to be adopted to maintain consistency (our business rules) • structured hand-overs • identify right person for the right job • skills matrix

9. Standard Operating Procedures • SOP’s to be adopted • An SOP is a set of instructions - our business rules • Why we need SOP’s • To maintain consistency with the job • Improve effectiveness • Improve efficiency • Manage risks and improve safety • An SOP details • What we need to do - Application/Scope • What we require to do it - Resources • Risks involved - Warnings • How we will do it - Procedure • Additional information - other SOP’s, policies, procedures etc to refer to - References

10. Communication • Messages are recorded in writing and forwarded quickly – • Record of Conversation form • Fax cover sheet • Register of Incoming/Outgoing Faxes • Event Log • Task Request form • Situation Reports (SITREP) • Hyperlink to Record of Conversation: • http://wwwi.agric.nsw.gov.au/extranet/eadforms/logistics-message-conversatio.doc?MIvalObj=26604&doctype=document&MItypeObj=application/doc&name=/logistics-message-conversatio.doc

11. Task Request Form • request a resource or a task • be specific • what • how many • when • where • how much • authorised • numbered and recorded in the Task Request register • Hyperlink to Task Request form: http://wwwi.agric.nsw.gov.au/extranet/eadforms/logistics-task-request.xls?MIvalObj=26606&doctype=document&MItypeObj=application/xls&name=/logistics-task-request.xls

12. Conditions of EmploymentDepartment Staff • ‘Exotic Disease Award’ – on old Agriculture intranet • http://wwwi.agric.nsw.gov.au/intranet/emplycond/exotic1.htm • Emergency Management worksheet: • for work & travel • commence from when you leave home until when you arrive home • Flex sheet: • suspended • enter 7 hours each day • manually load LIL onto flex sheet

13. Conditions of EmploymentDepartment Staff • Standard hours: • 35 hpw staff - 8:30am to 4:00pm (30 min lunch) • 38 hpw staff - 7:30am to 4:00pm (30 min lunch) + 1 RDO every 4 wks • Overtime: • must be directed & approved • calculated at OT rates • Travel time: claim as • single time (regardless of weekend or PH) • taken as LIL only (not paid) • max claim 8 hrs per day

14. Timesheet / Worksheet • everyone must complete a record of attendance • complete on a daily basis • signed by supervisor every day • approved by delegated officer when completed • hand in after period of work or when worksheet is full • keep a copy to transfer LIL to flex sheet http://intranet.dpi.nsw.gov.au/__data/assets/file/20143/exotic_disease_worksheet.xls

15. Travel to and from LDCCDepartment Staff • Code - • approval P R I O R to travel - from Controller, Director, Logistics Manager or Administration Officer • actual expenses claimed(no sustenance) • retain receipts for accommodation, meals, taxi or train fares etc • incidental expense allowance – • to cover phone calls home, laundry, toiletries etc

16. Restrictions • not be affected by alcoholwhilst on duty • no illegal drugs • smoke free zone • refer media to Director or designated officer • use only dedicated phone for calls home

17. Code of Conduct • respect • integrity • ethical • efficiency • discrimination • fairness and equity

18. Confidentiality • Protect confidential information • Official information must not be used for personal benefit • May cause harm or give an improper advantage • Can undermine the integrity and credibility of the operation

19. The Media • Media and PR staff at the Control Centre • Normally by invitation of the Director, Operations Manager or Media Liaison Unit • Do not answer any questions - refer them to the delegated officer • Treat media courteously

20. Taking Breaks • Breaks during shift • every 5 hours during work hours • Breaks between shifts • 8 or 10 hours between shifts • Breaks between rosters • rest time covered by recreation, flex, extended leave (leave application required)

21. Welfare • Critical incident stress - • NORMAL reaction by a NORMAL person to an ABNORMAL situation • Look after – • self , fellow worker, property owner and family, community • Refer concerns to – • supervisor • personnel staff • Chaplain • counsellor

22. Reactions to stress • change in sleep pattern • fatigue • hyperactivity / underactivity • changes in health - appetite/headaches/digestion • difficulty concentrating / solving problems / making decisions • memory disturbance • repetitive thoughts about an incident • flashbacks

23. Occupational Health & Safety • all workers come under WorkCover NSW legislation • safety policy for the prevention of work place accidents and illness • must not be breached - NO EXCEPTIONS • who is responsible? • everybody – • management, workers, visitors, contractors • OH&S officer

24. O H & S • SPECIFIC RESPONSIBILITIES – • if it doesn’t appear safe “DON’T DO IT”! • take reasonable care of the health & safety of yourself and other persons at the workplace • use and care for equipment provided for health and safety - including personal protective equipment • report all work related accidents, illnesses, dangerous near-misses, unsafe working practices or conditions to your supervisor • obey instructions in relation to OH&S • comply with OH&S policies

25. Accidents / Injury • Work related accidents, injuries and illnesses must be reported IMMEDIATELY to your supervisor • Report of Injury book must be completed • Forms are in triplicate: • Report of Injury Form (white) - goes to Logistics for all injuries • 48 Hour Notification form (blue) – goes to Logistics for an injury or illness treated by a Doctor or time is lost • Report of Injury Form (yellow) – remains in the book • Workers Compensation claim form – only when requested by Dept or insurer

26. Staying Informed • DEBRIEFINGS • at least once a day, start and end of each shift • current situation • what has to be done • who • how • INFORMATION DISPLAYS • continually updated • rosters, maps, newsletters, accommodation, meals, etc

27. Getting to and from work • transport provided from accommodation to work • Department car, • hire car, • bus, • taxi • no cost to staff • request receipt

28. Motor vehicles • current drivers licence • NSW road rules apply • only persons involved in the operation • no smoking in vehicles • complete Motor Vehicle Running Sheet • fuel cards • what to do in an accident • vehicle is under warranty

29. Accommodation • Organised & paid for by Control Centre • Private phone calls and mini bar expenses at own expense - pay directly to motel • A dedicated phone is available at the Centre for staff to make regular phone calls home • contractors pay for ALL phone calls

30. Meals • Morning/afternoon tea and lunch is provided • advise special dietary requirements • sign on sheets for each meal

31. Non attendance • notify supervisor if you are unable to attend work for any reason • Department staff: • must be covered by leave application • recreation leave application at least 1 shift before taking • Supervisor recommends, Director approves

32. Cessation of Exercise • Site Departure Advice completed by everyone • available from Supervisor/Logistics • exit interview with supervisor - return assets & completed worksheet • adequate recovery break before recommencing normal duties • Department staff - LIL or recreation leave is used to cover absence • Hyperlink to Site Departure Advice form: http://wwwi.agric.nsw.gov.au/extranet/eadforms/eadp-site-depart-advice.xls?MIvalObj=27633&doctype=document&MItypeObj=application/xls&name=/eadp-site-depart-advice.xls

33. Golden Rules • make sure you have the authority • write it down • date and time ( DTG ) • if you start a task - finish it

34. Thank you we could not do this without you